West Bengal Delivery manager Jobs – 264 Open Jobs Today

Service Delivery Manager – International Operations (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Delivery Manager
Unified Infotech —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Delivery Excellence Manager (Black Belt)
Capgemini —Kolkata, West Bengal
- Analysis skills
- Quality control
- Health insurance
Delivery Excellence Manager (Black Belt)
Capgemini Sogeti —Kolkata, West Bengal
- Analysis skills
- Quality control
- Health insurance
10d
Delivery Manager
Issac Technologies —Kolkata, West Bengal
- ₹10,00,000 - ₹12,00,000 a year
- Java
- Master's degree
- Bachelor's degree
Service Delivery Manager - F&A - R2R 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Lead- Operations
VSDC Edutech Pvt Ltd —Kolkata, West Bengal
- ₹45,000 - ₹55,000 a month
- Full-time
- English
- Master's degree
- Databases
- Paid time off
- Flexible schedule
Quick apply
Chief Operating Officer (COO)
BALAJI FURNITECH —Kolkata, West Bengal
- ₹70,000 - ₹1,00,000 a month
- Full-time
- AutoCAD
- Microsoft Excel
- Master's degree
Quick apply
4d
Lead User Experience Designer - Healthcare
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Travel
- Agile
- AI
Operations Manager
Kolkata Ventures —Ballygunge Place, Kolkata, West Bengal
- ₹25,000 - ₹35,000 a month
- Full-time
- Project management
- Bachelor's degree
- Team management
Quick apply
Export Sales Manager – International Business (Cable/Conductor Division)
S Talent HUB —Kolkata, West Bengal
- ₹47,00,000 - ₹50,00,000 a year
- Full-time
- Sales
- Business development
- In-person
Quick apply
Senior Manager - HR Operations
mPokket —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Team management
Service Delivery Manager - F&A - R2R - External Reporting 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Operations Manager (ERP Next)
UPTALENT —Kolkata, West Bengal
- ₹30,000 - ₹60,000 a month
- Full-time
- ERP systems
- Master's degree
- Team management
Quick apply
DevOps SRE Delivery Manager
UST —Kolkata, West Bengal
- Computer Science
- PMP
- DevOps
Quick apply
Business Operations Head – Garment Industry
RK Fashion —Jorasanko, Kolkata, West Bengal
- ₹40,000 - ₹50,000 a month
- CRM software
- Microsoft Excel
- Management
Quick apply
Senior Manager – Information Security – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Computer Science
- Bachelor's degree
- Travel
Export Sales – International Business (Cable / Conductor Division)
AV Career Hub —Kolkata, West Bengal
- ₹45,00,000 - ₹50,00,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
Quick apply
Assistant Manager – HR (Core PMS)
PS Group —Kolkata, West Bengal
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- Bachelor's degree
- In-person
- MBA
- Health insurance
Quick apply
11d
Junior Technical Project Manager
codelogicx technologies —West Bengal
- Full-time
- PMP
- DevOps
- Databases
- Health insurance

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Service Delivery Manager – International Operations (WFO, Kolkata)

Fusion CX -
Salt Lake, Kolkata, West Bengal

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Job details

Qualifications

Microsoft Powerpoint
Microsoft Excel
Operations management
Call center experience
Cost control
Analysis skills
Bachelor's degree
Financial concepts
Forecasting
Workforce management
Leadership

Full job description

If you are targeting BPO leadership jobs in Kolkata where operational governance, cross-functional control, and performance accountability sit at the core of the role, this opportunity is designed for seasoned leaders. Fusion CX is hiring a Service Delivery Manager to oversee international service delivery operations, with responsibility for governance, KPIs, vendor coordination, and financial discipline. This role suits senior professionals who understand how to translate metrics into execution, align multiple support functions, and drive stability and scale across complex contact center environments.

Job Description:

About the Role

As a Service Delivery Manager, you will be responsible for end-to-end operational governance across international service delivery programs. The role requires strong command over critical and non-critical KPIs, cross-functional coordination, vendor management, and financial oversight to ensure consistent service levels, compliance, and cost efficiency.

Key Responsibilities

Develop and implement operational governance frameworks to ensure adherence to SLAs, KPIs, and service standards
Oversee day-to-day operational performance across efficiency, productivity, and service level metrics
Monitor, analyze, and interpret critical and non-critical KPIs to identify trends, risks, and improvement opportunities
Collaborate closely with internal support functions including IT, WFM, Quality, Training, and HR to ensure seamless service delivery
Manage coordination and performance of key support vendors and internal stakeholders
Provide structured reporting and performance analysis to senior leadership on operational health and risks
Lead cross-functional initiatives to improve operational efficiency, customer experience, and cost optimization
Ensure compliance with regulatory requirements, internal policies, and industry best practices
Apply financial discipline by managing budgets, forecasts, and cost-effectiveness metrics
Drive a culture of accountability, performance ownership, and continuous improvement

Job Requirements:

Education

Bachelor’s degree from a recognized institution

Experience & Skills

10+ years of experience in international contact center operations
Minimum 3 years in a Service Delivery or Operations Management leadership role
Strong expertise in operational governance and KPI management
Sound understanding of Workforce Management, Quality, Training, and HR functions within contact centers
Advanced proficiency in Microsoft Excel and PowerPoint
Strong analytical and problem-solving capability with a data-driven decision approach
Solid understanding of financial concepts including budgeting, forecasting, and cost control
Proven leadership ability to manage cross-functional teams and complex stakeholder environments
Ability to coordinate across all departments and manage enterprise-level service delivery

Work Mode

Work From Office (WFO)
Location: Kolkata

Why Join Fusion CX?

Fusion CX builds senior leadership roles around governance, accountability, and execution maturity. For professionals exploring BPO leadership jobs in Kolkata, this Service Delivery Manager role offers visibility, authority, and the opportunity to influence operations at scale. Leaders here operate with clarity of mandate, access to data, and strong cross-functional alignment — enabling real impact on service stability, performance outcomes, and long-term operational excellence.

Apply Now

Refine Your Search

delivery manager jobs in west bengal

Service Delivery Manager – International Operations (WFO, Kolkata)

Delivery Manager

Delivery Excellence Manager (Black Belt)

Delivery Excellence Manager (Black Belt)

Delivery Manager

Service Delivery Manager - F&A - R2R 4D

Lead- Operations

Chief Operating Officer (COO)

Lead User Experience Designer - Healthcare

Operations Manager

Export Sales Manager – International Business (Cable/Conductor Division)

Senior Manager - HR Operations

Service Delivery Manager - F&A - R2R - External Reporting 4D

Operations Manager (ERP Next)

DevOps SRE Delivery Manager

Business Operations Head – Garment Industry

Senior Manager – Information Security – Kolkata, India

Export Sales – International Business (Cable / Conductor Division)

Assistant Manager – HR (Core PMS)

Junior Technical Project Manager

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Key Responsibilities

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