Uppal Kalan, Hyderabad, Telangana Genpact Jobs – 254 Open Jobs Today

Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Developer - Application Development 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
8d
Analyst - Service Desk N 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Agile
Quick apply
3d
Associate - Customer Care - Voice 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
8d
Specialist - HRO - Recruitment Operations 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Specialist - HRO - Employee Lifecycle Management 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Remote
- English
- Microsoft Office
- Finance
Quick apply
Engineer - Cybersecurity S 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Engineering
Quick apply
9d
Business Partner - Human Resource -4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Administrator - Cloud Technologies S 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
9d
Product Owner 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Computer Science
- Data analysis skills
- English
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3d
Agile Coach 3
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- PMP
- English
- Finance
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3d
Associate - Insurance - P&C Underwriting 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
14d
Service Delivery Manager - R&C - Risk Management
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Management
- B.Sc
- English
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JR Link | HIG026011 JR10005462
Genpact India Private Limited —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Business Administration
- Banking
Quick apply
2d
Analyst - Process Analytics - SCM 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Oracle
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Sr. Developer - Application Development N 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
7d
Associate - HRO - Payroll & Benefits 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Finance
- Master's degree
- Health insurance
Quick apply
Delivery Manager - BI, Reporting and Data Visualization 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
3d
Sr. Associate - HRO - Recruitment Operations 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Finance
- Master's degree
Quick apply
MT - S&P
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
14d

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Associate - Customer Care - Non - Voice 5A

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

ITIL Certification
English
Quality assurance
Bachelor's degree
Data management
Non-voice
Customer support
Business Administration
BA
Information Technology

Full job description

Associate - Customer Care - Non - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalate issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

Customer Care, Online Customer Support

Language

English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Fixed Term (Fixed Term)

Job End Date

2027-01-09

Master Skill List -

Customer Care - Non - Voice

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

genpact jobs in uppal kalan, hyderabad, telangana

Associate - Customer Care - Non - Voice 5A

Developer - Application Development 5B

Analyst - Service Desk N 4A

Associate - Customer Care - Voice 5A

Specialist - HRO - Recruitment Operations 4A

Specialist - HRO - Employee Lifecycle Management 4A

Engineer - Cybersecurity S 4A

Business Partner - Human Resource -4B

Administrator - Cloud Technologies S 4A

Product Owner 4D

Agile Coach 3

Associate - Insurance - P&C Underwriting 5A

Service Delivery Manager - R&C - Risk Management

JR Link | HIG026011 JR10005462

Analyst - Process Analytics - SCM 5B

Sr. Developer - Application Development N 4B

Associate - HRO - Payroll & Benefits 5A

Delivery Manager - BI, Reporting and Data Visualization 4D

Sr. Associate - HRO - Recruitment Operations 5B

MT - S&P

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