Remote Senior technical specialist Jobs – 79 Open Jobs Today

Customer Success & Relationship Specialist - Full Time
Lief —Remote
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Remote
- Software troubleshooting
- English
- Communication skills
- Flexible schedule
Senior Specialist - Product (Remote)
Udhyam Learning Foundation —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Analysis skills
Sr SEO Specialist Ai-powered seo workflow automation
Skyleaf Consultants —Remote
- ₹25,00,000 - ₹30,00,000 a year
- Full-time
- Remote
- AI
- Analytics
Senior Data Security Specialist
TD Synnex —Remote
- Full-time
- Remote
- English
- Bachelor's degree
- Travel
Manager/Senior Manager-Medical Information
Soterius —Remote
- Full-time
- Remote
- Databases
- Leadership
Senior Plumbing Industry Specialist (5+ Years Experience)
OM INFOTECH —Remote
- ₹9,799.52 - ₹50,000.00 a month
- Full-time
- Remote
- Sales
- English
- Research
- Work from home
Quick apply
7d
Senior Support Specialist / Linux Systems Engineer(Web hosting)
ClockHash Technologies —Remote
- Evening shift
- Remote
- English
- Linux
- Training & development
- Work from home
Sr. SEO Specialist
Skyryze Informatics —Remote
- ₹30,000 - ₹50,000 a month
- Full-time
- Remote
- AI
Quick apply
Senior Compliance Specialist
SingleStore —Remote
- Remote
- Computer Science
- SQL
- Bachelor's degree
Quick apply
Technical Marketing Analyst / Senior Business Analyst
Mobileprogramming PVT LTD —Remote
- ₹8,50,000 - ₹13,00,000 a year
- Full-time
- Remote
- Microsoft Excel
- Salesforce
- SQL
Quick apply
11d
End User Service Engineer
TESTQ TECHNOLOGIES PRIVATE LIMITED —Remote
- Remote
- Customer service
- English
- Windows
Quick apply
Microsoft Power Platform Tech Support Specialist
Luxoft —Remote
- Remote
- Microsoft Excel
- Azure
- Microsoft Outlook
Senior Security Engineer and GRC Specialist
7N —Remote
- Remote
- Azure
- Computer Science
- AWS
IT Infrastructure Specialist – Cloud & DevOps
ZoftSolutions Pvt Ltd —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Health insurance
- Paid time off
Quick apply
Partner AI Deployment Engineer - AWS
OpenAI —Remote
- Full-time
- Remote
- AWS
- AI
Senior Accountant - Contract Review Specialist
Saviynt —Remote
- Full-time
- Remote
- ERP systems
- Finance
- Analysis skills
Quick apply
10d
Senior Salesforce Admin (India- Remote)
Snapscale —Remote
- Full-time
- Remote
- Microsoft Outlook
- Computer Science
- Sales
Quick apply
Senior SEO Specialist - Content , AI Search, Outreach and More
Skyryze Informatics —Remote
- ₹30,000 - ₹60,000 a month
- Full-time
- Remote
- English
- AI
- Communication skills
- Work from home
- Flexible schedule
Quick apply
IBM
UHV Software Solutions Pvt Ltd —Remote
- Full-time
- Remote
- DevOps
- English
- SQL
Quick apply
11h
Senior Software Engineer / Tech Lead
InOpTra Digital —Remote
- Full-time
- Remote
- Oracle
- Computer Science
- Master's degree

I want to receive the latest job alerts for senior technical specialist in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical specialist jobs near remote

IT Security Specialist jobs in Remote

Technical Analyst jobs in Remote

Customer Success Specialist jobs in Remote

Senior Salesforce Administrator jobs in Remote

Ai Developer jobs in Remote

Technical Support Specialist jobs in Remote

Senior Security Engineer jobs in Remote

Senior Contract Specialist jobs in Remote

It Security Specialist jobs in Noida Sector 62, Noida, Uttar Pradesh

Airport Security Gard ,amritsar jobs in Amritsar, Punjab

Cyber Security, Internship jobs in Tamil Nadu

Technical Analyst jobs in Pune, Maharashtra

Technical Analyst jobs in Chandigarh, Chandigarh

Technical Support Engineer Fresher jobs in Tamil Nadu

Work From Home Technical Writer jobs in Bengaluru, Karnataka

Technical Analyst jobs in Navi Mumbai, Maharashtra

Startup Company, Data Analyst jobs in Coimbatore, Tamil Nadu

Technical Analyst jobs in Mumbai, Maharashtra

Senior Accountant jobs in Undri, Pune, Maharashtra

Senior Citizen, Part Time jobs in Chennai, Tamil Nadu

Customer Success & Relationship Specialist - Full Time

Lief -
Remote

Apply Now

Job details

Full-time
₹6,00,000 - ₹8,00,000 a year

Benefits

Flexible schedule

Qualifications

Software troubleshooting
English
Zendesk
Customer support
SaaS
Communication skills

Full job description

Who are we

Lief is a fast-growing B2B SaaS company revolutionizing the supported accommodation and care home industry. With a commitment to creating real-world impact, we deliver innovative solutions that empower thousands of care workers every day.

What are we looking for?

As a Customer Success & Relationship Specialist, you will play a key role in ensuring that our clients are fully supported and derive maximum value from our platform. You will assist with onboarding, respond to customer inquiries, troubleshoot issues, and provide solutions to improve the overall customer experience. This is a remote role based in India, offering flexibility and the chance to be a part of a dynamic, global team.

What will you be doing?

If you’re successfully hired for this role, you will be taking up the following responsibilities among others:

Customer Support (Day-to-Day)

Act as the first point of contact for customers, handling customer inquiries, troubleshooting issues, and providing timely resolutions via email, chat, or phone.
Guide customers through onboarding by providing training, assisting with setup, and answering any questions related to the platform.
Diagnose technical issues and collaborate with internal teams to provide solutions.
Follow up with customers to ensure customer satisfaction and ensure their questions or issues are fully resolved.
Escalate critical issues to senior team members or product teams, as needed, and track the resolution process.

Customer Success (Proactive Support)

Help customers make the most of the platform by identifying opportunities for product adoption and upsell or cross-sell as appropriate.
Regularly check in with customers to ensure their needs are being met and help them achieve their desired outcomes using our platform.
Collect and document customer feedback to identify trends, common pain points, and opportunities for product improvement.
Collaborate with the Customer Success team to ensure seamless handoffs and smooth transitions for customers throughout their lifecycle.

Reporting & Documentation

Maintain accurate records of customer interactions and feedback in CRM systems
Track and report on customer satisfaction metrics, including response time, resolution time, and customer satisfaction ratings.
Document common customer issues and create help articles, FAQs, and other resources to empower customers to resolve issues independently.

What you’ll need to bring to the table?

1+ years of experience in customer support or customer success, preferably in a SaaS or tech environment.
Experience working remotely and managing tasks effectively in a distributed team.
Strong communication skills, with the ability to articulate solutions clearly and professionally in both written and verbal forms.
Comfortable using CRM software and support platforms (e.g., Zoho).
Problem-solving abilities, with the ability to troubleshoot technical issues and provide timely resolutions.
Self-motivated and able to work independently in a remote environment.
Ability to prioritize tasks and manage multiple customer inquiries or issues simultaneously.
Strong interpersonal skills, with a focus on building customer relationships and ensuring their needs are met.
Fluent in English (both written and spoken).

Desired Qualifications

Familiarity with SaaS products and how they are used in business operations.
Experience in customer support tools such as Zendesk, Freshdesk, or Intercom.
Basic technical knowledge to assist with troubleshooting common software issues.
Experience in customer success is a plus, but not required.

What We Offer

Remote working with a flexible schedule, allowing you to balance work and life effectively.
A collaborative, inclusive team culture with opportunities for professional development.
The opportunity to work on a mission-driven product that improves the lives of thousands of care workers and young people.
Career growth potential within a growing company that values innovation and impact.

Compensation

INR 6-8 LPA
Perks: Health insurance, coworking space access, flexible hours, direct impact work

Experience

1+ years of experience in customer support or customer success, preferably in a SaaS or tech environment.

Location

India (Remote)

Apply Now

Refine Your Search

senior technical specialist jobs in remote