nariman point mumbai maharashtra desktop support technician Jobs – 23 Open Jobs Today

Technical Support Executive
SheenAI —Kalbadevi, Mumbai, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Bachelor's degree
- JavaScript
- Paid time off
Quick apply
2h
Support Executive (Non Technical)
ODeX —Vikhroli, Mumbai, Maharashtra
- English
- Microsoft Office
- Bachelor's degree
CRM Helpdesk – Claim Processing Executive (Health Insurance)
Watchyourhealth.com India Private Limited —Lower Parel, Mumbai, Maharashtra
- ₹18,000 - ₹22,000 a month
- Full-time
- English
- In-person
- Medical terminology
Quick apply
ENGINEER TECHNICAL SUPPORT - L1
Network Techlabs —Andheri, Mumbai, Maharashtra
- Full-time
9h

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Technical Support Executive

SheenAI
Kalbadevi, Mumbai, Maharashtra

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Job details

Permanent | Fresher | Full-time
₹15,000 - ₹25,000 a month
2 hours ago

Benefits

Paid time off

Qualifications

CRM software
Customer retention
Technical support
Bachelor's degree
JavaScript
APIs
Customer support
SaaS
AI
Communication skills
Python

Full job description

Experience

0–4 years in Customer Support / Customer Success / Technical Support

(Strong freshers with relevant AI exposure may be considered)

Role Overview

We are seeking a client-focused Technical Customer Support professional who can actively guide, assist, and support customers in using our Software. This role emphasizes hands-on client interaction, understanding customer requirements, and ensuring a smooth, seamless, and satisfying customer experience while using AI tools such as ChatGPT.

The ideal candidate will be comfortable guiding clients step-by-step, resolving doubts, and ensuring customers are able to use the platform efficiently without friction.

Key Responsibilities

Client Guidance & Support

Guide clients through platform features, workflows, and functionalities

Help customers frame and refine AI prompts based on their specific needs

Assist clients in understanding AI-generated outputs and how to use them effectively

Provide continuous guidance to ensure a seamless end-to-end customer experience

Act as a primary point of contact for client queries and usage-related support

Technical & Product Support

Handle customer queries via chat, email, and calls in a clear and professional manner

Troubleshoot platform-related issues and provide timely resolutions

Explain technical or AI-related concepts in simple, easy-to-understand language

Identify recurring issues and coordinate with internal product or engineering teams

Customer Experience & Enablement

Ensure customers face minimal friction while using the platform

Proactively support clients during onboarding and ongoing usage

Collect customer feedback and relay insights to internal teams

Contribute to creating support documents, guides, FAQs, and onboarding materials

Work towards improving overall customer satisfaction and retention

Required Skills & Qualifications

Hands-on experience with AI platforms such as ChatGPT or similar tools

Strong customer-handling and problem-solving skills

Excellent written and verbal communication skills

Good logical reasoning and analytical thinking

Ability to understand customer requirements and provide clear guidance

Comfortable working in a fast-paced startup environment

Preferred / Plus Skills

Basic knowledge of programming languages (Python, JavaScript, etc.)

Familiarity with SaaS platforms, APIs, or automation tools

Experience with customer support or CRM tools

Interest or experience in prompt engineering or AI-based workflows

What Success Looks Like in This Role

Customers experience smooth and uninterrupted platform usage

Faster resolution of customer queries

High customer satisfaction and positive feedback

Effective collaboration between customers and internal teams

Intrested candidates can send their resume to [email protected] or on 90041 67595

location: Sheen AI

Sambhav, Darshan Building, 1st Floor, Bldg No. 10, Jagannath Shankar Seth Rd, opp. Doctor MB Velkar Street, Mumbai, Maharashtra 400002

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Paid time off

Application Question(s):

Current Salary?
Expected Salary?
How soon can you join us?

Education:

Bachelor's (Required)

Experience:

Python: 1 year (Required)
coding: 1 year (Required)
AI Tools: 1 year (Required)
JavaScript: 1 year (Required)

Work Location: In person

Quick apply

Refine Your Search

desktop support technician jobs in nariman point mumbai maharashtra

Technical Support Executive

Support Executive (Non Technical)

CRM Helpdesk – Claim Processing Executive (Health Insurance)

ENGINEER TECHNICAL SUPPORT - L1

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