infopark kochi kochi kerala head of marketing Jobs – 106 Open Jobs Today

Customer Relations Officer
Osaka connect Dot Com Pvt Ltd —Aluva, Kerala
- ₹25,000 - ₹45,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Health insurance
Quick apply
1d
Digital Marketing Head
ChavaraMatrimony.com —Kochi, Kerala
- ₹25,000 - ₹40,000 a month
- Full-time
- In-person
- Analytics
Quick apply
7d
Branch Head
SPLASH GAIN ASSOCIATES —Kochi, Kerala
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
STRATEGIC ACCOUNT MANAGER
Kohler India Corporation —Kochi, Kerala
- Sales
- Master's degree
- Bachelor's degree
Digital Marketing Head
Lime Tea —Kaloor, Kochi, Kerala
- From ₹35,000 a month
- Full-time
- Management
- Analysis skills
- Team management
Quick apply
6d
Marketing executives
Square league —Kochi, Kerala
Senior HR Manager
EDUMART —Kakkanad West, Kochi, Kerala
- ₹25,000 - ₹45,000 a month
- Full-time
- Management
- English
- Microsoft Office
- Cell phone reimbursement
Quick apply
1d
Head of Sales and Marketing
FX Wellness & Sports Tech LLP —Kakkanad, Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Quick apply
MARKETING EXECUTIVE(HEAD/MANAGER)
BHADALPAY —Aluva, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- In-person
- MBA
- Marketing
- Cell phone reimbursement
- Paid sick time
Quick apply
Sales Head - B2C Sales
SLBS MARKLANCE —Palarivattom, Kochi, Kerala
- ₹40,000 - ₹90,000 a month
- Full-time
- Sales
- Master's degree
- Analysis skills
- Health insurance
- Paid time off
Quick apply
Zonal Head - Business Development
BIOS India —Kochi, Kerala
- ₹80,000 - ₹95,000 a month
- Full-time
- Management
- Master's degree
- Business development
Quick apply
4d
Sales Head
Factorhuman Resources Pvt Ltd —Kadavanthara, Kochi, Kerala
- ₹45,000 - ₹50,000 a month
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
VP - Head of Sales – Global Markets
ValueMentor —Kochi, Kerala
- Full-time
- Business development
Branch Manager
NEW FARMERS AGRI DEVELOPMENT MULTI STATE COOPERATIVE SOCIETY LIMITED —Kalamassery, Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Business development
- Health insurance
- Paid sick time
Quick apply
2d
Marketing Head - Apparel
Flex-I Partners —Kochi, Kerala
- Master's degree
- Business Administration
- MBA
Marketing Admin
Global Academy For Distance Education —Kaloor, Kochi, Kerala
Pre-Sales & Business Development Executive
Showrider Entertainment Pvt. Ltd. —Kalamassery, Kochi, Kerala
- From ₹25,000 a month
- CRM software
- English
- Master's degree
Quick apply
Paid Campaigns Head – B2B Lead Generation
PLUS UAE —Infopark-Kochi, Kochi, Kerala
- Full-time
- Analysis skills
- Marketing
Quick apply
We are Hiring!!!
Tranzmeo —Kakkanad, Kochi, Kerala
- Internship
Assistant Branch Manager
WHITE GOLD BULLION PVT LTD —Tripunithura, Kochi, Kerala
- ₹20,000 - ₹28,000 a month
- Full-time
- In-person
- Health insurance
Quick apply

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Customer Relations Officer

Osaka connect Dot Com Pvt Ltd
Aluva, Kerala

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Job details

Permanent | Full-time
₹25,000 - ₹45,000 a month
1 day ago

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Customer service
Administrative experience
Analysis skills
Bachelor's degree
Customer relationship management
Organizational skills
Business Administration
Communication skills

Full job description

Job Summary

We are seeking a dedicated and detail-oriented Customer Relations Manager to oversee and monitor the company's Customer Relationship Management (CRM) system on a daily basis. The ideal candidate will be responsible for ensuring proper lead management, customer follow-ups, data accuracy, team compliance with CRM processes, and timely reporting to management. The role requires strong coordination skills, analytical ability, and a customer-centric approach to improve service quality and business performance.

Key ResponsibilitiesCRM Monitoring & Management

Conduct daily monitoring of the CRM system and ensure all customer interactions are updated accurately.
Track lead generation, lead allocation, follow-ups, conversions, and closures.
Ensure all departments and team members adhere to CRM procedures and timelines.
Identify pending, overdue, or unattended leads and coordinate with the concerned team members for immediate action.
Monitor customer journey stages and ensure timely progression through the sales pipeline.
Maintain data integrity by reviewing and correcting incomplete, duplicate, or inaccurate records.

Reporting & Analysis

Prepare and submit daily, weekly, and monthly CRM performance reports to management.
Generate reports on lead status, conversion rates, customer feedback, sales performance, and pending follow-ups.
Analyze CRM data to identify trends, gaps, and opportunities for improvement.
Present findings and recommendations to management for process enhancement.

Customer Relationship Management

Monitor customer satisfaction levels and ensure prompt resolution of customer concerns.
Coordinate with sales, operations, visa, ticketing, holiday, and customer service teams to ensure seamless customer experience.
Follow up on customer complaints, feedback, and service issues until closure.
Ensure customers receive timely communication and updates regarding their requests and services.

Process Compliance & Coordination

Ensure CRM SOPs and company policies are followed by all users.
Conduct periodic audits of CRM entries and user activities.
Coordinate with department heads regarding CRM-related performance and pending tasks.
Support management in implementing CRM improvements and process automation initiatives.
Assist in staff training and orientation on CRM usage and best practices.

Desired Skills & Competencies

Strong knowledge of CRM systems and customer relationship management processes.
Excellent reporting, analytical, and organizational skills.
Strong communication and interpersonal abilities.
Proficiency in MS Excel, Word, and reporting tools.
Ability to monitor multiple activities simultaneously and meet deadlines.
High attention to detail and accuracy.
Problem-solving and coordination skills.

Qualifications

Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
Minimum 2–5 years of experience in CRM management, customer service, operations, or a similar role.
Experience in the Travel, Tourism, Visa, or Service Industry will be an added advantage.

Key Performance Indicators (KPIs)

Daily CRM monitoring and compliance rate.
Lead response and follow-up completion percentage.
Lead conversion tracking and reporting accuracy.
Customer complaint resolution time.
CRM data accuracy and completeness.
Timely submission of management reports.
Customer satisfaction and retention levels.

Preference

Strong administrative and coordination capabilities are essential.
Candidates with experience in CRM monitoring and reporting within a service-oriented organization will be given preference.

Salary: As per company standards and experience.
Joining: Immediate / As per company requirement.

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

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head of marketing jobs in infopark kochi kochi kerala

Customer Relations Officer

Digital Marketing Head

Branch Head

STRATEGIC ACCOUNT MANAGER

Digital Marketing Head

Marketing executives

Senior HR Manager

Head of Sales and Marketing

MARKETING EXECUTIVE(HEAD/MANAGER)

Sales Head - B2C Sales

Zonal Head - Business Development

Sales Head

VP - Head of Sales – Global Markets

Branch Manager

Marketing Head - Apparel

Marketing Admin

Pre-Sales & Business Development Executive

Paid Campaigns Head – B2B Lead Generation

We are Hiring!!!

Assistant Branch Manager

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