Headquartered in Princeton, N.J., USA, Withum provides a gamut of services in the financial sector, including accounting, auditing, employee benefit services, pension plans services, tax services, litigation support, business valuation, insolvency services, transaction advisory services, and management consulting.
The firm takes its name from Frederick Withum, Leonard Smith, and Ivan Brown, who founded their self-titled company in 1974 in Middlesex County, N.J., USA. The firm’s founders began their careers at larger accounting firms, and when they struck out on their own, their idea was to provide personalized service to companies that were still growing. They also decided that they wanted their firm to be "people‐focused," putting the emphasis on both client service and staff development.
At its inception, Withum’s business was conducted by six professionals; today, the firm has a staff of over 1,200, including more than 160 partners and principals, many of whom contribute articles and perspectives to major news and trade media such as The Wall Street Journal, Fox News Channel, Financial Executive Magazine, Forbes.com and INSIDE Public Accounting. Withum has offices, in New Jersey, Massachusetts, New York, Florida, Pennsylvania, Virginia, California, and District of Columbia in USA. The International locations are at Cayman Islands and Bengaluru in India.
Withum has majority of its offices have more than 100 team members. It is affiliated with HLB International, a global network of accountants and business advisors. As a member of HLB, we offer international knowledge and expertise that our clients can rely upon, providing direct access to professional accountants and business advisors in over 130 countries. We have a history of innovation, collaboration and are dedicated to helping our clients grow across borders
Our clients represent a broad spectrum of industries and range in size from small, entrepreneurial startups to billion‐dollar, publicly held companies. Our stability has permitted us to develop long‐term relationships in the banking, legal and financial services fields. Withum has strong roots in the business community and communities where we live. We are involved in a broad range of civic and charitable activities, a further indication of our commitment to the communities in which we are based. This is our culture. This is the Withum Way.
Withum started its office in India in 2019 and has grown to the staff of 150 employees at Bangalore office. We continue to serve our USA counterpart and ensure that the business requirements are met with the commitment towards our values and embracing our culture
Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a genuine passion for the business.
The Senior Service Technician of WithumSmith+Brown (WSB) requires advanced knowledge and experience in solving firm-wide Team Member technology issues and more advanced knowledge of hardware, software, networking and support as well as service processes or procedures.
Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.
How You'll Spend Your Time:
To perform this job successfully, an individual must be able to perform each essential duty of the position effectively, efficiently and repeatedly with minimal oversight.
May assist in overseeing and coordinating service staff activities and services if needed
Provides assistance and training to other Service Technicians in solving more advanced Team Member problems and inquiries
Refers problems and inquiries to more experienced technical staff or leadership if necessary, once all due diligence is performed
Provides basic through advanced training to Team Members as needed
Analyzes and verifies statistical information within the ITSM tool to ensure the accuracy of reports and data integrity
Maintains ITSM KB of problems and accompanying resolutions and utilizes the Service staff to research and solve problems
Acts as a subject matter expect on no less than 2 of our primary support product lines
Seek and create opportunities of growth through automation, innovation and process improvement
Assists IT leadership and other IT technical staff in developing departmental and Service guidelines and operating procedures
Establishes priorities on Service tickets based on established departmental guidelines and procedures
Creates and administers new Team Member accounts, passwords, and privileges/rights as assigned and directed by system administrators
Acts as a liaison between all IT verticals
Better than working knowledge of Video Conferencing and Audio-Visual hardware and applications
PERFORM EXPECTED SERVICE TECHNICIAN RESPONSIBILITIES:
Responds to Team Member questions and inquiries via telephone, email, web and other communication methods in a timely manner
Enters, assigns and tracks service requests in the ITSM system
Refers service issues to IT leadership
Provides technical support and works with team members to resolve Team Member hardware and software problems or questions including computer hardware and software and enterprise system software
Provides professional, courteous, prompt and accurate support and solutions to Team Members
Communicates, analyzes and troubleshoots Team Member problems and provides proper solutions or remedies
Properly documents problem tickets into the ITSM System
Assists other IT technical staff in providing Team Members feedback and support
Updates Service database information
Follows up and communicates ticket information to Team Members when appropriate
Performs computer imaging and installation as needed
Follows Service departmental guidelines and operating procedures
Work closely with other IT staff to acquire additional technical and nontechnical knowledge
Performs other related duties as required
- Minimum 4 years working experience in related support service field.
- Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired)
Experience supporting end-users in a Microsoft environment.
Strong working knowledge of but not limited to – Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint, and Outlook
Associate degree in an IT related field or combination of education and technical training required
Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification
Experience troubleshooting computer and mobile device hardware.
Foundational knowledge in video conferencing and audio-visual hardware
Understanding of networking fundamentals
Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix
Self-motivated and dedicated to continual personal and professional improvement.
Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff.
Must be able to work extended hours when required.
Ability to lift up to 50lbs.
Experience working in a public accounting, or other professional services, firm a plus.
Willingness to travel to remote offices as needed.
Website: www.withum.com
Withum will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.
