West Bengal Customer support coordinator Jobs – 53 Open Jobs Today

Escalation Prevention Specialist
IFS —Kolkata, West Bengal
- Full-time
- Hybrid work
- Communication skills
Quick apply
2d
Admission Officer
Aakash Educational Services Pvt. Ltd —Kolkata, West Bengal
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Public speaking
- English
- Microsoft Office
- Health insurance
Quick apply
Growth & Partnerships Coordinator
RidenRoll —Kolkata, West Bengal
- Remote
- Sales
- Microsoft Office
- Communication skills
- Flexible schedule
Quick apply
Event Support Staff
Nextstep Solutions —Kolkata, West Bengal
- ₹12,000 - ₹15,000 a month
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Paid time off
- Paid sick time
Quick apply
3d
Sales Coordinator
CCS Spacemaker SI Pvt Ltd —Park Street, Kolkata, West Bengal
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
Quick apply
Senior Sales Coordinator / Team Leader
Safelift Industries —Kolkata, West Bengal
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Sales
- Master's degree
- Paid sick time
Quick apply
Escalation Prevention Specialist
Copperleaf Technologies Inc. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Communication skills
2d
Marketing Assistant
ATMS ASIAN TRAVEL & MEDICAL SERVICES LLP —Salt Lake, Kolkata, West Bengal
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
11d
Sales CRM cum Coordinator
ORIENTAL COMPRESSOR ACCESSORIES PVT LTD —Lalbazar, Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Sales
- Microsoft Office
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Education Counsellor
Edu - tech plus classes —Beadon Street, Kolkata, West Bengal
- ₹7,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Recruiting
Quick apply
1d
Sales Support Coordinator
Sutraa Exhibitions LLP —Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Quick apply
5d
Process Coordinator
Terra Edifice Realty —New Town, Kolkata, West Bengal
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Cell phone reimbursement
Quick apply
Sales Coordinator
Chemtex Speciality Limited —Topsia, Kolkata, West Bengal
- Full-time
- ERP systems
- English
- Microsoft Office
Operations Coordinator
Tech Gifsy Solutions Ltd —Kolkata, West Bengal
- ₹8,000 - ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid time off
- Flexible schedule
Quick apply
5d
Customer Care Associate
Kolkata Ventures —Ballygunge, Kolkata, West Bengal
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
Back Office Coordinator
CCS Spacemaker SI Pvt Ltd —Park Street, Kolkata, West Bengal
- ₹15,000 - ₹18,000 a month
- Full-time
- English
- Microsoft Office
- Data entry
Quick apply
4d
Sales Coordinator(Plastic Packaging Industry)
Talent Vision Services —Kharagpur, West Bengal
- ₹6,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Service Process Coordinator
MSX International —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
6d
Service Planner -Durgapur
Rentokil Initial —Durgapur, West Bengal
- Full-time
- Analysis skills
- Bachelor's degree
- Computer skills
- Health insurance
Quick apply
Service Planner - Durgapur
Rentokil Initial —Durgapur, West Bengal
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
Quick apply

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Escalation Prevention Specialist

IFS -
Kolkata, West Bengal

Quick apply

Job details

Full-time
2 days ago

Qualifications

Enterprise Software
Communication skills

Full job description

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Customer Office operates as a part of Unified Support, with a primary responsibility for managing the support relationship with IFS customers. Its core mission is to enhance customer satisfaction and maximize lifetime value, thereby fostering customer retention and renewals. A crucial aspect of this function is managing Account Escalations, which ensures a strong and enduring customer relationship by providing assurance and effective control in challenging situations.

Overall, the Customer Office serves as a bridge between customers and IFS, working to align our organization's efforts with customer expectations and needs. Through its functions and initiatives, it aims to create a customer-centric culture within IFS, driving continuous improvement and ultimately delivering greater value to our customers.

The Escalation Prevention Specialist plays a critical role in the Customer Office proactively identifying, managing, and resolving customer risk scenarios to prevent escalation and support effective de-escalation where required.

Acting as a central coordinator across support, R&D, and customer stakeholders, the role ensures alignment on priorities, accelerates resolution of critical issues, and delivers clear, consistent communication to senior stakeholders.

The position contributes directly to customer satisfaction, retention, and operational excellence by ensuring high-risk situations are effectively managed and prevented from escalating.

Key Responsibilities:

Proactively manage and prioritise high-risk and escalation-related support cases
Lead assigned Preventative Account Escalations end-to-end
Assess customer risk and identify potential escalation triggers early
Validate and challenge case prioritisation where required
Identify and manage case dependencies impacting resolution timelines
Accelerate resolution of cases critical to escalation exit criteria
Ensure appropriate escalation to higher support tiers and R&D where required
Remove blockers and drive mitigation actions to prevent delays
Act as a key communication point between customer, support teams, and leadership
Provide regular, high-quality status reporting to internal and external stakeholders
Manage stakeholder expectations, including senior and C-level engagement
Support Escalation Manager in customer updates and governance reviews
Work closely with Support, R&D, Customer Success, and Escalation Management teams
Coordinate effectively across global and matrixed teams
Drive alignment on priorities, actions, and timelines
Support Account Escalation Judging processes as required
Contribute to IFS Community engagement and knowledge sharing
Support and lead Customer Office Drop-In Clinics

Qualifications

Required Competence

Essential

Strong critical thinking and decision-making skills in high-pressure environments
Analytical, structured, and methodical approach to problem-solving
Excellent communication skills (written and verbal), including executive-level engagement
Strong stakeholder management and influencing skills
Ability to work independently and drive outcomes with limited supervision

Deep understanding of support operations and Service Level Agreements (SLAs)
Strong ability to quickly understand customer environments, business processes, and technical landscapes
Proven ability to meet challenging deadlines in fast-paced environments
Collaborative team player with strong networking capability

Desirable

Knowledge of IFS products, architecture, and underlying technologies
Experience operating within matrixed, global organisations

Required Education & Experience

Essential

Minimum 3+ years’ experience in a mission-critical support or operations environment
Demonstrated experience managing high-risk or escalated customer scenarios
Strong relationship-building and cross-functional collaboration skills
Experience working in fast-paced, geographically distributed teams
A great communicator who helps build the IFS brand

Desirable

Comfortable working within a matrix-rich organisation

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

Quick apply

Refine Your Search

customer support coordinator jobs in west bengal

Escalation Prevention Specialist

Admission Officer

Growth & Partnerships Coordinator

Event Support Staff

Sales Coordinator

Senior Sales Coordinator / Team Leader

Escalation Prevention Specialist

Marketing Assistant

Sales CRM cum Coordinator

Education Counsellor

Sales Support Coordinator

Process Coordinator

Sales Coordinator

Operations Coordinator

Customer Care Associate

Back Office Coordinator

Sales Coordinator(Plastic Packaging Industry)

Service Process Coordinator

Service Planner -Durgapur

Service Planner - Durgapur

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