Ncr Jobs

Remote Resolution Spec (I)
NCR Atleos —Mumbai, Maharashtra
- Full-time
- Remote
Quick apply
3d
Sales Representative
NCR Jobs —Pitampura, Delhi, Delhi
- ₹25,000 - ₹45,000 a month
- In-person
- Marketing
Quick apply
Sales Manager
NCR Jobs —Janakpuri, Delhi, Delhi
- ₹20,000 - ₹50,000 a month
- Sales
- Salesforce
- Business development
Quick apply
7d
Corel draw
NCR Jobs —Murthal, Haryana
- ₹15,000 - ₹25,000 a month
- Sales
- Customer service
- In-person
Quick apply
7d
Hiring | AP Calculus Tutor (US Curriculum) | WFH
NCR Eduservices Pvt Ltd —Remote
- ₹10,808.19 - ₹30,000.00 a month
- Full-time
- Remote
- Engineering
- English
- Master's degree
- Work from home
Quick apply
2d
Accoutant
NCR Jobs —Jhajjar, Haryana
- ₹20,000 - ₹30,000 a month
- Accounting
- In-person
- Tax experience
Quick apply
10d
Field Sales Executive
NCR Jobs —Naraina, Delhi, Delhi
- ₹15,000 - ₹20,000 a month
- Sales
- Business development
- In-person
- Cell phone reimbursement
Quick apply
7d
Education Counselor
NCR Jobs —Nangloi - III, Delhi, Delhi
- ₹18,000 - ₹27,000 a month
- In-person
Quick apply
Software Distributor
NCR Atleos —Hyderabad, Telangana
- Full-time
- Microsoft Excel
Quick apply
Tele Caller Executive
NCR Jobs —Noida, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Sales
- Customer service
- Bachelor's degree
Quick apply
5d
Field Service Coordinator
NCR —Mumbai, Maharashtra
- Weekend availability
- Software troubleshooting
- Customer service
- Salesforce
9d
Operations Manager
NCR —Hyderabad, Telangana
- Full-time
- Restaurant experience
PR Executive
NCR Jobs —Delhi
- ₹25,000 - ₹40,000 a month
- Travel
- Computer networking
- In-person
Quick apply
Hiring || B2B Sales Executive (International Sales) || WFO
NCR Eduservices Pvt Ltd —Greater Noida, Uttar Pradesh
- Monday to Friday
- CRM software
- Microsoft Excel
- English
Quick apply
Field Service Coordinator
NCR —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- 12th Pass
9d
Hiring II Executive Assistant
NCR Eduservices Pvt Ltd —Greater Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Senior Accountant
NCR Jobs —Pitampura, Delhi, Delhi
- ₹22,000 - ₹30,000 a month
- In-person
Quick apply
AI Enablement Coach
NCR —Chennai, Tamil Nadu
- Full-time
- APIs
- AI
- Restaurant experience
11d
SME - M365
NCR —Chennai, Tamil Nadu
- Weekend availability
- Microsoft Access
- Management
- English
12d
CARe Fleet Monitoring Specialist
NCR Atleos —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Quick apply

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Remote Resolution Spec (I)

NCR Atleos -
Mumbai, Maharashtra

Quick apply

Job details

Full-time
3 days ago

Full job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Description:
The Remote Resolution Specialist (RRS) works in a high volume, limited duration call center environment serving as the secondary interface to external customers and/or their agents and field support personnel. The primary responsibility is to provide problem resolution and call routing for NCR products and services using known solutions, and defined routing procedures. The objective of RRS agent is ensure call is fixed remotely and avoid a Customer engineer dispatch.
Key Areas of Responsibility:
Returning customer calls, solving problems using known solutions, and call routing

monitor Remote Resolution Queue
confirm/refine problem information and criticality
utilize support systems, tools, and experience to facilitate a customer solution
transfer problem to Technical Support Specialist, if necessary
route to dispatch queue, if necessary

Remotely deliver a solution to solve a customer problem

communicate with customers through various means (oral, written, electronic) to deliver a solution
deploy solutions found in the knowledge base
verify resolution of problem with the customer

Assist field support personnel with on site issues

receive calls from field support personnel
utilize support systems, tools, and experience to provide information relevant to on site issue
create Sentinel incident & engage Technical Support Specialist, if necessary

Capture information and record data in desktop tools

document, verify, and make appropriate corrections to the incident record and customer profile
provide incident feedback about supplier commitments missed, and process improvements

Knowledge management

Fully utilize the Knowledge Management Database and provide relevant feedback when knowledge articles are inaccurate or obsolete, or no knowledge exists

Contribute as a team member

participate in team meetings and activities
participate in objective setting, performance management, reward and recognition programs
participate in special projects to continuously improve processes, tools, systems and organization
be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business

Actively develop job-related skills

actively develop job related skills
participate in planning and implementing personal and career development activities

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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Refine Your Search

Remote Resolution Spec (I)

Sales Representative

Sales Manager

Corel draw

Hiring | AP Calculus Tutor (US Curriculum) | WFH

Accoutant

Field Sales Executive

Education Counselor

Software Distributor

Tele Caller Executive

Field Service Coordinator

Operations Manager

PR Executive

Hiring || B2B Sales Executive (International Sales) || WFO

Field Service Coordinator

Hiring II Executive Assistant

Senior Accountant

AI Enablement Coach

SME - M365

CARe Fleet Monitoring Specialist

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