Technical trainer executive Jobs

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Sales Executive B2B-Cybersecurity
SafeAeon Private Limited —Mohali, Punjab
- ₹35,000 - ₹70,000 a month
- Full-time
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Quick apply
5d
Executive / Sr. Executive - R&D (Product Technical Engineer) - M/F/D
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EXECUTIVE N - CUST. SERVICE TECHNOLOGIST
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Trainer - IT Customer Care Executive

Don Bosco Tech Society -
Sultans Battery, Kerala

Quick apply

Job details

Permanent | Full-time
₹18,500 - ₹28,000 a month

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Microsoft Excel
Software troubleshooting
Customer service
Classroom management
B.Sc
English
Local language
Microsoft Office
Science
Bachelor's degree
Working with students
Computer skills
Customer support
Communication skills
Teaching experience
Help desk

Full job description

To train and mentor students in the IT Customer Care Executive domain, equipping them with the technical and communication skills required to deliver quality customer service in IT and IT-enabled service (ITES) environments. The trainer will focus on developing learners’ ability to handle customer queries, provide basic technical support, and maintain service standards as per industry practices.

Roles & Responsibilities

Conduct theoretical and practical sessions as per the approved ACLP / training curriculum for the IT Customer Care Executive job role.
Prepare lesson plans, presentations, and practical assignments aligned with industry requirements.
Demonstrate effective use of CRM tools, call-handling processes, and IT troubleshooting techniques during sessions.
Ensure trainees gain hands-on exposure to real-life scenarios in customer care and IT service management.
Conduct regular assessments to evaluate trainee understanding and skill progression.
Maintain detailed records of attendance, performance, and feedback of each trainee.
Provide individual mentoring and handholding to help trainees achieve certification readiness.
Track placement readiness and coordinate with placement teams for student support.
Coordinate with the Center Coordinator and project team for smooth training operations.
Participate in mobilization activities, community outreach, and counseling sessions for prospective trainees.
Support in preparing training-related reports, documentation, and progress updates as required by the project.
Ensure the training environment, tools, and systems are maintained for effective learning delivery.

Required Skills and Qualification

Graduate in any discipline (preferably in Computer Science / IT / Electronics / Communication / BCA / B.Sc. IT).
Preferred Certification: IT Helpdesk / Customer Support / NSQF Level 4 or equivalent certification in ITES domain.
Minimum 2 years of teaching/training experience and 2 years of industry experience in customer support, IT helpdesk, or ITES environment.
Good understanding of computer systems, networking basics, CRM tools, and helpdesk ticketing systems.
Excellent communication, listening, and interpersonal skills.
Fluency in English and local language.
Ability to motivate and guide trainees with patience and empathy.
Strong presentation, documentation, and classroom management skills.
Working knowledge of MS Office, email handling, internet troubleshooting, and basic hardware/software support.
Prior teaching/training experience with students (ITI/Polytechnic/Skill Center) preferred.

Core Competencies

Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources to provide training
Capacity building and training skills
Fluency in English (both oral and written)
Excellent Communication, Interpersonal skills & facilitation skills
Strong computer skills (Microsoft Word, Excel and PowerPoint)
Must be familiar with local language

How to Apply?

Interested candidates can submit their resume by clicking below the APPLY tab with a copy of their recent photograph, current drawn salary, expected salary and notice period. You can also mail your resume along with additional details at [email protected].

Job Types: Full-time, Permanent

Pay: ₹18,500.00 - ₹28,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

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