Ramanthapur Hyderabad Telangana Service representative Jobs – 487 Open Jobs Today

Customer Success Manager- EOS Accounts
Blackbaud —Hyderabad, Telangana
- Full-time
- Salesforce
- Communication skills
- Time management
4d
Sales Operations Manager
Startoon Labs Pvt. Ltd —Hyderabad, Telangana
- ₹5,00,824.43 - ₹7,00,088.35 a year
- Full-time
- Sales
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- Health insurance
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Quick apply
Customer Service Representative
The U.S. Pharmacopeia (USP) —Hyderabad, Telangana
- Full-time
- Microsoft Word
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- Paid time off
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Telesales Representative
Boldfuse —Hyderabad, Telangana
- ₹18,000 - ₹25,000 a month
- Full-time
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Sales Operations Manager
TechnocruitX Universal Services Pvt. Ltd. —Hyderabad, Telangana
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- Full-time
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- Master's degree
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Contact Centre Representative
HSBC Global Services Limited —Hyderabad, Telangana
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Customer Financial Services Representative-Senior
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Oracle
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4d
Sales Manager (Solar Projects)
BK Nexus Enterprises —Hyderabad, Telangana
- ₹30,000 - ₹70,000 a month
- Full-time
- Sales
- Engineering
- ERP systems
- Health insurance
- Cell phone reimbursement
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10d
Customer Support Representative
Quiklee —Khairatabad, Hyderabad, Telangana
- ₹10,780.80 - ₹16,000.00 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Paid time off
- Cell phone reimbursement
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7d
Customer Service Associate
Alt Switch Software Services —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
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Vendor Mgmt and Transformation Specialist
CBRE —Hyderabad, Telangana
- Full-time
- PMP
- Microsoft Office
- Finance
- Health insurance
- Food provided
AR Manager
WebPT India Private Limited —Hyderabad, Telangana
- Bachelor's degree
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11d
Analyst 1 - Project Management Coordinator
Newmark —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
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Security Officer
Atluri Holdings Pvt Ltd —Hyderabad, Telangana
- ₹50,000 - ₹60,000 a month
- Weekend availability
- Bachelor's degree
- In-person
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12d
Customer Support Executive (CSE)
Analogics Tech India Ltd —Hyderabad, Telangana
- ₹15,000 - ₹19,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Food provided
Quick apply
Customer Service Representative
NEXTROY DYNAMICS PRIVATE LIMITED —Hyderabad, Telangana
- ₹15,000 - ₹25,000 a month
- Full-time
- Up to 50% travel
- Sales
- Customer service
Quick apply
Sales & Marketing Manager
NerfBlut —Manikonda, Hyderabad, Telangana
- ₹30,000 - ₹35,000 a month
- Full-time
- Business development
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1d
Customer Success Associate
Hewlett Packard Enterprise —Hyderabad, Telangana
- Full-time
- Computer Science
- Data analysis skills
- Master's degree
Manager, Customer Support Services
TriNet —Hyderabad, Telangana
- Microsoft Office
- Master's degree
- Analysis skills
- Health insurance
Institute Representative
Itvedant —Hyderabad, Telangana
- Full-time
- CRM software
- Sales
- Marketing
- Health insurance

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Customer Success Manager- EOS Accounts

Blackbaud -
Hyderabad, Telangana

Apply Now

Job details

Full-time
4 days ago

Qualifications

Salesforce
Communication skills
Time management
Analytics

Full job description

The Customer Success Manager (CSM) - EOS Accounts is responsible for the overall engagement, success, and retention of assigned customer accounts. Acting as both the internal advocate for the client and the external representative of Blackbaud, the CSM ensures that client objectives are met by fostering trusted relationships and strategic communication. This role also involves collaborating cross-departmentally to address client needs, identify opportunities for growth, and support client goals with innovative solutions. This individual contributor role is responsible for driving the adoption and success of Blackbaud’s platform, ensuring client satisfaction, and accountability for revenue growth and retention. The primary focus of this role will be on accounts going through the EOS process, across software. This will require the CSM to develop expertise on the specific software characteristics. When not engaged with EOS Accounts, the CSM activities will mirror other CSM activities.

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule:

This role supports customers and stakeholders primarily during U.S. business hours.
Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

What you’ll do

Lead EOS Product Transitions: When assigned to the dedicated End-of-Service/Support (EOS) Product Transition Team, guide customers through the full EOS process for a retiring or changing product, including the required commercial activities such as contract restructuring, migration and cutover planning, and coordinated cross-sell/up-sell to the replacement solution. This is a rotational assignment that will require the CSM to develop deep, current knowledge of the specific product change; and when no EOS initiative is active, resume standard book-of-business responsibilities.
Drive Platform Adoption and Retention: Serve as the strategic leader for assigned accounts, ensuring the successful adoption and use of Blackbaud products to achieve client business objectives and promote client retention.
Develop Customer Success Plans: Work collaboratively with clients to build comprehensive success plans that outline critical goals and the strategies to achieve them.
Strategic Communication: Establish a proactive communication cadence (weekly, monthly, quarterly) tailored to client needs, and facilitate meetings that review progress, share key insights, and align on next steps.
Trusted Customer Advocate: Cement yourself as a trusted advisor, leveraging empathy, critical thinking, and active listening to understand client needs and provide tailored solutions.
Collaborate Cross-Functionally: Partner with Sales, Marketing, Professional Services, Product, Operations, and Support to resolve issues, manage escalations, and communicate client feedback that informs product development and process improvements.
Monitor Key Performance Metrics: Track and report client achievement of key performance indicators (KPIs), providing insights both internally and to customer stakeholders.
Support and Training Identification: Work with the Training team to identify additional client training opportunities that enhance product knowledge and usage.
Champion the Customer’s Voice: Serve as the customer’s advocate, raising up key insights and feedback from customers to the internal Blackbaud organization.
Continuous Learning and Adaptation: Maintain up-to-date knowledge of Blackbaud's current and upcoming product offerings and incorporate feedback to enhance customer engagements.

What you’ll bring

EOS Process Expertise: For CSMs on the EOS Product Transition Team, demonstrated experience guiding customers through end-of-sale/end-of-life product transitions, and the ability to develop deep, hands-on knowledge of the specific product being retired or replaced.
Technical Proficiency: Adept at engaging in consultative technical discussions and providing light technical solutions. Experience with CRMs (e.g., Salesforce) and CSPs (e.g., Gainsight) is advantageous.
Exceptional Communication Skills: Strong written and verbal communication skills with the ability to handle strategic conversations and deliver concise, respectful, and value-driven messaging.
Customer-Centric Approach: Demonstrated ability to understand customer needs, anticipate challenges, and respond with urgency to deliver exceptional service.
Critical Thinking and Problem Solving: Ability to analyze complex problems, think logically, and make sound business decisions that benefit both Blackbaud and the customer.
Organization and Time Management: Proven skills in managing multiple projects and priorities, meeting deadlines, and maintaining a high level of productivity.
Team Collaboration and Emotional Intelligence: Strong interpersonal skills, showing empathy, tact, and diplomacy in managing client relationships and supporting colleagues.
Adaptability: Comfort working in a fast-paced, dynamic environment with a proactive attitude to adapt to evolving client and business needs.

Data-Driven Mindset: Experience leveraging analytics, reports, and trends to measure success, improve client outcomes, and enhance product usage.
Self-Motivation and Learning: Demonstrated desire to grow professionally, pursue continuous learning, and set personal goals that align with team success

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Apply Now

Refine Your Search

service representative jobs in ramanthapur hyderabad telangana

Customer Success Manager- EOS Accounts

Sales Operations Manager

Customer Service Representative

Telesales Representative

Sales Operations Manager

Contact Centre Representative

Customer Financial Services Representative-Senior

Sales Manager (Solar Projects)

Customer Support Representative

Customer Service Associate

Vendor Mgmt and Transformation Specialist

AR Manager

Analyst 1 - Project Management Coordinator

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Customer Support Executive (CSE)

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Manager, Customer Support Services

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