Delhi Delhi Guest experience manager Jobs – 169 Open Jobs Today

Reservations Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- Sales
- No experience needed
- 12th Pass
1d
Banquet Sales Manager
SHIV ENTERPRISES —West District, Delhi
- ₹20,000 - ₹60,000 a month
- Hospitality
- Sales
- Microsoft Office
Quick apply
1d
Airport Representative
AccorHotel —Delhi, Delhi
- Full-time
- Hospitality
- Computer skills
- Diploma
Quick apply
8d
Bulk kitchen manager
Food Art Hospitality Pvt. ltd. —Delhi, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- In-person
- Diploma
- Communication skills
Quick apply
4d
Head Bartender/Bar Manager
Dal Samarkand Foods Pvt Ltd —South East District, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- Customer service
- Food service experience
- In-person
- Food provided
Quick apply
3d
Estate Manager
Indian Manpower Services —Chhattarpur, Delhi, Delhi
- Up to ₹1,25,000 a month
- Full-time
- Management
- Electrical experience
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Senior Sales Manager- Corporate Sales
Hyatt Centric Janakpuri, New Delhi —Janakpuri, Delhi, Delhi
- Full-time
- Hospitality
- Sales
- Administrative experience
12d
Director of Revenue
IHCL —Delhi, Delhi
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Guest Relation Executive
Team Hotels and Resorts —Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
Hospitality Manager – Events & Guest Experience
vstar exultation destinations private limited —Naraina, Delhi, Delhi
- From ₹25,000 a month
- Weekend availability
- Hospitality
- English
- Travel
- Paid sick time
Quick apply
Head of Wellness – Expat
Elite Butlers —Delhi, Delhi
- Full-time
- Hospitality
- English
- Leadership
Quick apply
1d
Assistant Restaurant Manager
Cafe Tonino —Delhi, Delhi
- ₹35,000 - ₹45,000 a month
- Full-time
- Hospitality
- Inventory management
- Supervising experience
- Food provided
Quick apply
7d
Operation Manager
IP TRAVEL LINES —Green Park, Delhi, Delhi
- ₹35,000 - ₹40,000 a month
- Full-time
- Analysis skills
- Team management
- Typing
Quick apply
5h
New initiatives Program Manager
Maruti Suzuki India Ltd —Delhi, Delhi
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Spa Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
- Guest services
8d
Senior Hospitality Head (RSVP)
Touchwood Entertainment Limited —Vasant Kunj, Delhi, Delhi
- ₹30,000 - ₹35,000 a month
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Flexible schedule
Quick apply
Front Office Manager
RMR Hotels and Resorts Pvt Ltd —Delhi, Delhi
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Food provided
Quick apply
8d
Sales and Guest Relations Manager
Zorba the Buddha —North District, Delhi
- Sales
- English
- Leadership
Sales Manager
The Elegance Spa —Delhi, Delhi
- ₹22,342.69 - ₹40,092.47 a month
- Full-time
- Hospitality
- 12th Pass
- In-person
Quick apply
Assistant Manager –Italian Pizza Café & Wine Bar
Hotel Grand Godwin —Model Town II, Delhi, Delhi
- ₹25,000 - ₹34,000 a month
- Weekend availability
- Customer service
- Team management
- In-person
- Paid time off
- Flexible schedule
Quick apply

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Reservations Manager

Marriott International, Inc -
Delhi, Delhi

Apply Now

Job details

Full-time
1 day ago

Qualifications

Sales
No experience needed
12th Pass
Business Administration
Guest services
Marketing
Negotiation

Full job description

Additional Information
Job Number26110620
Job CategoryReservations
LocationAsset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; no work experience required.

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities

Responds to incoming reservations sales opportunities for the property that are outside parameters of the .

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with sales and Convention Services to process rooming lists and reservation cards.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Providing Exceptional Customer Service

Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides excellent customer service consistent with the daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Sets a positive example for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Creates monthly labor scheduling for team.

Additional Responsibilities

Utilizes applicable intranet for resources and information.

Creates contracts as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest experience manager jobs in delhi delhi

Reservations Manager

Banquet Sales Manager

Airport Representative

Bulk kitchen manager

Head Bartender/Bar Manager

Estate Manager

Senior Sales Manager- Corporate Sales

Director of Revenue

Guest Relation Executive

Hospitality Manager – Events & Guest Experience

Head of Wellness – Expat

Assistant Restaurant Manager

Operation Manager

New initiatives Program Manager

Spa Manager

Senior Hospitality Head (RSVP)

Front Office Manager

Sales and Guest Relations Manager

Sales Manager

Assistant Manager –Italian Pizza Café & Wine Bar

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