Kolkata West Bengal Technical account manager Jobs – 88 Open Jobs Today

Escalation Prevention Specialist
Copperleaf Technologies Inc. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Communication skills
2d
Lead Accounts Payable
Tata Consultancy Services —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Microsoft Access
- Oracle
Sales and Application Specialist (DORC PHACO)
ZEISS Group —Kolkata, West Bengal
- Full-time
- Marketing
Manager Operations - ISSUER SERVICES
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Finance
- Master's degree
- Analysis skills
4d
Technology Sales Manager
Somnetics —Kolkata, West Bengal
- Travel
- Negotiation
Regional Sales Manager
IVM Technologies —New Town, Kolkata, West Bengal
- ₹50,000 - ₹70,000 a month
- Full-time
- Sales
- English
- Business development
- Health insurance
- Cell phone reimbursement
Quick apply
4d
Sr. Customer Support Engineer - Agra
Beckman Coulter Diagnostics —Kolkata, West Bengal
- Full-time
- Remote
- Electrical experience
- Travel
- Computer networking
- Paid time off
- Work from home
8d
Fleet Administration Specialist
Tata Consultancy Services —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Regional Sales Manager
PLATINUM Healthcare —Kolkata, West Bengal
- ₹50,000 - ₹70,000 a month
- Full-time
- Management
- Sales
- Master's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Strategic Account Manager - Critical Care (Vizag)
Fresenius Medical Care —Kolkata, West Bengal
- Full-time
- Nursing
- ICU experience
- Bachelor's degree
Manager, Configuration Implementation
Cotality —Kolkata, West Bengal
- Full-time
- Software troubleshooting
- SQL
- Leadership
- Paid holidays
- Health insurance
Solution Architect
Unified Infotech —Kolkata, West Bengal
- Full-time
- Oracle
- Master's degree
- Databases
IN_Manager_SAP MM_SAP_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Computer Science
- Inventory management
- Finance
Regional Manager Technical Services (RTS) - East
chembond solenis water technologies —Kolkata, West Bengal
- Software troubleshooting
- B.Sc
- Master's degree
Sales Manager
Yanolja Cloud Solution —Kolkata, West Bengal
- ₹40,000 - ₹60,000 a month
- Full-time
- CRM software
- Hospitality
- Sales
- Paid sick time
Quick apply
Manager - Sales
Schneider Electric —Rudrapur, West Bengal
- Online application
- English
- Bachelor's degree
Sales Manager - Chemical Sector
Top Heritage Private Ltd —Park Street, Kolkata, West Bengal
- ₹3,50,000 - ₹4,00,000 a year
- Full-time
- Sales
- Salesforce
- Business development
Quick apply
12h
Assistant Manager Sales
Emerson —Kolkata, West Bengal
- Full-time
- Sales
- Presentation skills
- Travel
- Health insurance
10d
Scientific Sales Executive
Sanofi —Kolkata, West Bengal
- Sales
- B.Sc
- English
Deputy Manager - Thermal (Hysil)
Calderys —Kolkata, West Bengal
- Full-time
- Sales
- Analysis skills
- Bachelor's degree

I want to receive the latest job alerts for technical account manager in kolkata west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical account manager jobs near kolkata west bengal

Nurse Manager jobs in Kolkata, West Bengal

Solution Architect jobs in Kolkata, West Bengal

Regional Manager jobs in Kolkata, West Bengal

Operations Manager jobs in Kolkata, West Bengal

Regional Sales Manager jobs in Kolkata, West Bengal

Sales Manager jobs in Kolkata, West Bengal

Sales Executive jobs in Kolkata, West Bengal

Deputy Manager jobs in Kolkata, West Bengal

Application Specialist jobs in Kolkata, West Bengal

Accounting jobs in Rohini Sub City, Delhi, Delhi

Senior Citizen, Part Time jobs in Coimbatore, Tamil Nadu

Clerk, Government Office, Contract Basis jobs in Delhi, Delhi

Staff Nurse jobs in Cuttack, Orissa

Nurse jobs in Gujarat

Nurse Manager jobs in Hyderabad, Telangana

Nurse Manager jobs in Pune, Maharashtra

Nurse jobs in Karnataka

Nurse Manager jobs in Bengaluru, Karnataka

Divis Company, Vizag,hr Manager jobs in Visakhapatnam, Andhra Pradesh

Architect jobs in Mohali, Punjab

Escalation Prevention Specialist

Copperleaf Technologies Inc. -
Kolkata, West Bengal

Apply Now

Job details

Full-time
2 days ago

Qualifications

Enterprise Software
Communication skills

Full job description

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Customer Office operates as a part of Unified Support, with a primary responsibility for managing the support relationship with IFS customers. Its core mission is to enhance customer satisfaction and maximize lifetime value, thereby fostering customer retention and renewals. A crucial aspect of this function is managing Account Escalations, which ensures a strong and enduring customer relationship by providing assurance and effective control in challenging situations.

Overall, the Customer Office serves as a bridge between customers and IFS, working to align our organization's efforts with customer expectations and needs. Through its functions and initiatives, it aims to create a customer-centric culture within IFS, driving continuous improvement and ultimately delivering greater value to our customers.

The Escalation Prevention Specialist plays a critical role in the Customer Office proactively identifying, managing, and resolving customer risk scenarios to prevent escalation and support effective de-escalation where required.

Acting as a central coordinator across support, R&D, and customer stakeholders, the role ensures alignment on priorities, accelerates resolution of critical issues, and delivers clear, consistent communication to senior stakeholders.

The position contributes directly to customer satisfaction, retention, and operational excellence by ensuring high-risk situations are effectively managed and prevented from escalating.

Key Responsibilities:

Proactively manage and prioritise high-risk and escalation-related support cases
Lead assigned Preventative Account Escalations end-to-end
Assess customer risk and identify potential escalation triggers early
Validate and challenge case prioritisation where required
Identify and manage case dependencies impacting resolution timelines
Accelerate resolution of cases critical to escalation exit criteria
Ensure appropriate escalation to higher support tiers and R&D where required
Remove blockers and drive mitigation actions to prevent delays
Act as a key communication point between customer, support teams, and leadership
Provide regular, high-quality status reporting to internal and external stakeholders
Manage stakeholder expectations, including senior and C-level engagement
Support Escalation Manager in customer updates and governance reviews
Work closely with Support, R&D, Customer Success, and Escalation Management teams
Coordinate effectively across global and matrixed teams
Drive alignment on priorities, actions, and timelines
Support Account Escalation Judging processes as required
Contribute to IFS Community engagement and knowledge sharing
Support and lead Customer Office Drop-In Clinics

Qualifications

Required Competence

Essential

Strong critical thinking and decision-making skills in high-pressure environments
Analytical, structured, and methodical approach to problem-solving
Excellent communication skills (written and verbal), including executive-level engagement
Strong stakeholder management and influencing skills
Ability to work independently and drive outcomes with limited supervision

Deep understanding of support operations and Service Level Agreements (SLAs)
Strong ability to quickly understand customer environments, business processes, and technical landscapes
Proven ability to meet challenging deadlines in fast-paced environments
Collaborative team player with strong networking capability

Desirable

Knowledge of IFS products, architecture, and underlying technologies
Experience operating within matrixed, global organisations

Required Education & Experience

Essential

Minimum 3+ years’ experience in a mission-critical support or operations environment
Demonstrated experience managing high-risk or escalated customer scenarios
Strong relationship-building and cross-functional collaboration skills
Experience working in fast-paced, geographically distributed teams
A great communicator who helps build the IFS brand

Desirable

Comfortable working within a matrix-rich organisation

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

Apply Now

Refine Your Search

technical account manager jobs in kolkata west bengal

Escalation Prevention Specialist

Lead Accounts Payable

Sales and Application Specialist (DORC PHACO)

Manager Operations - ISSUER SERVICES

Technology Sales Manager

Regional Sales Manager

Sr. Customer Support Engineer - Agra

Fleet Administration Specialist

Regional Sales Manager

Strategic Account Manager - Critical Care (Vizag)

Manager, Configuration Implementation

Solution Architect

IN_Manager_SAP MM_SAP_Advisory_Kolkata

Regional Manager Technical Services (RTS) - East

Sales Manager

Manager - Sales

Sales Manager - Chemical Sector

Assistant Manager Sales

Scientific Sales Executive

Deputy Manager - Thermal (Hysil)

I want to receive the latest job alerts for technical account manager in kolkata west bengal

Explore jobs in more locations

Company Description

Job Description

Qualifications

Additional Information

Jobseeker tools

Employer Tools

Browse

Stay Connected