Remote Management assistant Jobs – 96 Open Jobs Today

Customer Support Operations Manager
Infinity Business Solutions —Remote
- ₹30,000 - ₹35,000 a month
- Full-time
- Remote
- English
- Microsoft Office
- Communication skills
US HR Assistant Manager / H-1B Process Specialist
UNIVERSAL EV INDIA PVT LTD —Remote
- ₹35,000 - ₹50,000 a month
Quick apply
5d
eCommerce Assistant
Laxzo Ltd —Remote
- ₹20,000 - ₹30,000 a month
- Full-time
- Remote
- Research
- Organizational skills
- Communication skills
Quick apply
Receptionist
Hope Training Institute Of Australia —Remote
- Up to ₹30,000 a month
- Full-time
- Remote
- Customer service
- Microsoft Office
- Organizational skills
- Work from home
Quick apply
Procurement Assistant
Dicetek LLC —Remote
- Remote
- Oracle
- ERP systems
- Bachelor's degree
Quick apply
1h
Admin
British English Academy —Remote
- ₹20,000 a month
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Admin Assistant
AnVeda —Remote
- ₹10,000 - ₹25,000 a month
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
13d
Administrative Coordinator (Remote)
Clicklink Technologies Private Limited —Remote
- Up to ₹15,000 a month
- Full-time
- Remote
- CRM software
- English
- Microsoft Office
Quick apply
7d
Assistant Manager
KRISHNA AUTOMOTIVE —Remote
- From ₹5,000 a week
- Part-time
- Remote
- Customer service
- Bachelor's degree
- Computer skills
- Paid time off
- Work from home
Quick apply
8h
Accounts Assistant
Language Interpreters Ltd —Remote
- ₹10,000 - ₹20,000 a month
- Full-time
- Remote
- Microsoft Excel
- Master's degree
- Bachelor's degree
Quick apply
8d
Client Success Manager
Infinity Business Services —Remote
- ₹30,000 - ₹35,000 a month
- Full-time
- Remote
- Microsoft Office
- Administrative experience
- Project management
- Work from home
Quick apply
E-commerce Product Content Specialist
Hire Mountain —Remote
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Remote
- Microsoft Excel
- English
- AI
- Work from home
Quick apply
AI Systems & Automation Intern
Institute of Clinical Hypnosis and related sciences —Remote
- ₹10,000 a month
- Full-time
- Remote
- AI
- Internship
- Work from home
Quick apply
Accounting Operations Assistant
RemoFirst —Remote
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
6d
Oracle Fusion HCM Functional Lead – Helpdesk / Case Management
Aaryavin Services —Remote
- From ₹1,00,000 a month
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
6d
Digital Marketing Manager CB101
CuringBusy —Remote
- ₹5,00,000 - ₹6,50,000 a year
- Monday to Friday
- Remote
- Leadership
- Work from home
Quick apply
Logistics Executive
SiXGUARDS SAFETY PVT LTD —Remote
- ₹15,000 - ₹25,000 a month
- Full-time
- Remote
Quick apply
5d
Backend Developer Intern
OrbitXII technologies —Remote
- ₹10,000 a month
- Remote
- AWS
- JavaScript
- Classroom experience
Quick apply
1d
Virtual Assistant
Beyond Radix Physical Therapy —Remote
- From ₹20,000 a month
- Full-time
- Remote
- Spanish
- Sales
- Customer service
- Flexible schedule
Quick apply
13d
Warehouse Assistant
SiXGUARDS SAFETY PVT LTD —Remote
- ₹15,000 - ₹25,000 a month
- Full-time
- Remote
- Heavy lifting
- Heavy equipment operation
- Forklift
Quick apply
5d

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Customer Support Operations Manager

Infinity Business Solutions -
Remote

Apply Now

Job details

Full-time
₹30,000 - ₹35,000 a month

Qualifications

Operations management
Process improvement
English
Microsoft Office
Quality assurance
Customer support
Communication skills
Time management

Full job description

Job Information

Date Opened

05/14/2026

Job Type

Full time

Industry

Management

Salary

30k-35k

Remote Job

About Us

Established in 2009, Infinity Business Services (IBS) has been providing world-class Virtual Staffing Solutions for over 16 years. We are a company with a strong focus on customer satisfaction. We work in an efficient and cost-effective fashion to provide the highest quality services with absolute accuracy and measuring up to the highest industry standards.

Job Description

This is a remote position.

Job Description: Customer Support Operations Manager

Location: Remote

Shift Timing: Rotational / Night Shift (Depending on Client Time Zone)

Employment Type: Full-Time

CTC: ₹3.6 – ₹4.2 LPA

About the Role

We are seeking a highly organized and client-focused Customer Support Operations Manager to manage customer support operations and handle L2 & L3 client escalations efficiently. The ideal candidate will act as the key point of contact between the client and Virtual Assistant concerns, ensure timely issue resolution, and coordinate with internal teams to maintain high service standards.

The candidate should possess excellent communication skills, strong problem-solving abilities, and the capability to manage client relationships in a fast-paced environment.

Key Responsibilities

Client Escalation Management:

Handle and resolve L2 & L3 client escalations within defined timelines.
Act as the primary point of contact for critical customer concerns and operational issues.
Investigate escalation cases, identify root causes, and implement corrective actions.
Ensure timely follow-up and complete resolution of escalated matters.
Maintain escalation records, trackers, and resolution documentation.

Customer Support Operations:

Oversee day-to-day customer support operations and ensure service quality.
Coordinate with internal teams to resolve operational challenges efficiently.
Monitor customer interactions and ensure adherence to service standards and SLAs.
Support process optimization initiatives to improve customer experience.
Ensure smooth workflow management across support operations.

Client Relationship Management:

Build and maintain strong professional relationships with clients.
Provide regular updates and reports to clients regarding issue resolutions and operational status.
Handle difficult conversations professionally while ensuring customer satisfaction.
Proactively identify client concerns and recommend suitable solutions.

Reporting & Administrative Responsibilities:

Prepare daily, weekly, and monthly operational and escalation reports.
Maintain and update CRM systems with accurate information.
Track team performance metrics and escalation trends.
Ensure proper documentation of customer interactions and operational activities.

Quality Assurance & Process Improvement:

Monitor service quality and identify areas for operational improvement.
Develop and implement best practices for escalation handling and support processes.
Ensure compliance with company policies and operational procedures.
Collaborate with management to improve overall customer support efficiency.

Required Skills & Qualifications

Experience:

2–4 years of experience in Customer Support, Client Servicing, or Operations Management.
Experience handling L2/L3 escalations and international clients preferred.
Prior experience in customer support operations or team coordination roles is an advantage.

Technical Skills:

Proficiency in CRM tools and ticketing systems.
Good working knowledge of Google Workspace and Microsoft Office tools.
Familiarity with reporting and operational tracking tools.

Soft Skills:

Excellent verbal and written English communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and work under pressure.
Strong organizational and time management skills.
Professional attitude with a customer-centric approach.

Preferred Skills

Experience working with US/International clients.
Strong stakeholder and client management skills.
Ability to manage critical situations calmly and professionally.
Process improvement and operational coordination experience.
Leadership and team coordination abilities.

Apply Now

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