Hadapsar Pune Maharashtra Customer service coordinator Jobs – 90 Open Jobs Today

D&T Sr. Manager - Service Delivery & Vendor Management
Aramex International L. L. C. —Pune, Maharashtra
- Bachelor's degree
- Banking
HR Services Coordinator
Vertiv —Pune, Maharashtra
- Customer service
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Senior Branch Head
Quantean —Pimpri-Chinchwad, Maharashtra
- Up to ₹12,00,000 a year
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Sales Coordinator
VR Coatings Pvt. Ltd —Bhosari I.E., Pune, Maharashtra
- ₹15,000 - ₹30,000 a month
- Sales
- English
- Microsoft Office
- Health insurance
Quick apply
Patient Care Executive
The Cancer Vet —Aundh, Pune, Maharashtra
- From ₹35,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
9d
Sr. Program Coordinator
Data Axle Solutions Pvt Ltd —Pune, Maharashtra
- Research
- Project management
- Bachelor's degree
- Paid time off
Quick apply
13d
GL Accountant
Hempel —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Apprentice_• Networking Project Management
Vodafone —Pune, Maharashtra
- Full-time
- Computer Science
- English
- Project management
Lead Project Coordinator
Henkel —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Health insurance
Quick apply
Business Systems Coordinator
Davies —Pune, Maharashtra
- Full-time
- Computer science
- Software troubleshooting
- Organizational skills
Quick apply
Back Office Coordinator
MORYA CARS PVT LTD —Baner, Pune, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
10d
Loss Control Intake Specialist
Davies —Pune, Maharashtra
- Full-time
- Administrative experience
- Communication skills
Quick apply
Senior Coordinator - Facility & Soft Services
Cushman & Wakefield —Pune, Maharashtra
- Full-time
- Hospitality
- Bachelor's degree
- Communication skills
Quick apply
AV Coordinator - Pune
Kinly —Pune, Maharashtra
- Full-time
- Customer service
- 12th Pass
- Communication skills
Quick apply
Service Coordinator
Sujata Computers —Pune, Maharashtra
- ₹15,000 a month
- Full-time
- Analysis skills
- Communication skills
Team Lead_ Shop Project Coordinator
Valmet Inc. —Pune, Maharashtra
- Full-time
- AutoCAD
- ERP systems
- English
15h
Sales Coordinator
Hyatt Pune —Pune, Maharashtra
- Full-time
- Hospitality
- Customer service
- Diploma
BDM/ Client servicing/ (corporate & wedding)
Absolute Concepts Events & Entertainment —Pune, Maharashtra
- Master's degree
- Business development
- Travel
Business Support Coordinator with Japanese
Fujitsu —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Logistics Lead – B2B & B2C
Ugaoo Agritech Pvt Ltd —Pune, Maharashtra
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply

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D&T Sr. Manager - Service Delivery & Vendor Management

Aramex International L. L. C.
Pune, Maharashtra

Apply Now

Job details

Qualifications

ITIL Certification
IT service management
Bachelor's degree
ITIL
ServiceNow
Banking
Information Technology

Full job description

Posting Start Date: 4/15/26

Purpose of the Job

The D&T Service Delivery Manager is a senior leadership role accountable for end-to-end IT service delivery performance across assigned business services, platforms, and technology domains. The role ensures that technology services supporting logistics operations, digital channels, and corporate platforms are delivered with consistent quality, reliability, and business alignment.

The Service Delivery Manager owns service performance governance, SLA and OLA adherence, vendor delivery oversight, and cross-functional operational coordination. The role acts as the primary accountability point for service outcomes, stakeholder service experience, and continuous service improvement across IT Operations, resolver teams, and managed service providers.

This role operates at Senior Manager level with cross-functional influence, people leadership accountability, and commercial and contractual governance responsibility.

Job Description

Key Responsibilities

Service Accountability & Performance Ownership

Own end-to-end service delivery performance for assigned services and platforms across availability, quality, and responsiveness measures.
Act as the single accountable owner for service performance across IT Operations and resolver groups.
Maintain clear service ownership models and accountability mapping across support layers (L1–L3 and vendors).

SLA / OLA Governance & Reporting

Define, maintain, and govern SLAs, OLAs, and underpinning agreements aligned with business expectations.
Establish service performance dashboards and regular executive and operational reporting.
Monitor SLA performance trends and drive corrective and preventive actions.

Vendor & Managed Service Governance

Govern managed service providers and external support partners delivering operational services.
Ensure vendor performance meets contractual obligations and service targets.
Lead vendor service reviews, escalation governance, and performance improvement plans.

Operational Process Alignment

Ensure strong alignment between Service Delivery and Incident, Problem, Change, and Request Management practices.
Review major incidents and recurring issues from a service impact and service risk perspective.
Ensure problem and remediation actions translate into measurable service improvement.

Business & Stakeholder Engagement

Act as the primary service interface for business stakeholders for assigned services.
Translate technical service metrics into business impact and service risk language.
Provide structured service health reports and service risk summaries to stakeholders.

People & Capability Leadership

Lead and develop service delivery analysts and service coordinators within assigned scope.
Define service management capability and certification expectations.
Drive coaching, mentoring, and performance management across service delivery resources.

Service Improvement & Maturity Uplift

Own continuous service improvement plans and service maturity roadmaps.
Identify systemic service weaknesses and improvement opportunities.
Drive automation, standardization, and process optimization initiatives.

Customer & Business Impact

Improves reliability and predictability of IT services supporting logistics and digital operations.
Reduces business disruption through stronger service governance and vendor control.
Increases stakeholder confidence in IT service performance and accountability.

Financial Result:

Deliver measurable reduction in incident volumes, MTTR, operational rework, and unplanned outages.
Improve cost efficiency through automation, standardized operations, and vendor optimization.
Ensure vendor spend aligns to business outcomes, contractual commitments, and financial governance expectations.

Job Requirements - Experience and Education

Minimum 10+ years of experience in IT service delivery, IT operations, or managed services leadership roles.
Proven experience managing SLAs, OLAs, and vendor service performance in large enterprises.
Experience in 24×7 mission-critical environments (transportation, logistics, retail, banking, or digital platforms preferred).
Strong working knowledge of ITIL and ITSM operating models.
Experience working with enterprise ITSM platforms (e.g., ServiceNow or equivalent).
Bachelor’s degree in Information Technology, Engineering, or related discipline.

Certifications:

Mandatory:

ITIL v4 Foundation (or must obtain within 6–12 months)

Preferred:

ITIL v4 Managing Professional modules
Kepner-Tregoe, Six Sigma, SRE certifications

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Apply Now

Refine Your Search

customer service coordinator jobs in hadapsar pune maharashtra

D&T Sr. Manager - Service Delivery & Vendor Management

HR Services Coordinator

Senior Branch Head

Sales Coordinator

Patient Care Executive

Sr. Program Coordinator

GL Accountant

Apprentice_• Networking Project Management

Lead Project Coordinator

Business Systems Coordinator

Back Office Coordinator

Loss Control Intake Specialist

Senior Coordinator - Facility & Soft Services

AV Coordinator - Pune

Service Coordinator

Team Lead_ Shop Project Coordinator

Sales Coordinator

BDM/ Client servicing/ (corporate & wedding)

Business Support Coordinator with Japanese

Logistics Lead – B2B & B2C

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