madgaon goa customer service Jobs – 77 Open Jobs Today

Assistant Welcome Office Manager
Marriott International, Inc —Goa, Goa
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Front Desk Receptionist
Hotel Krishna —Goa, Goa
- ₹12,000 - ₹15,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Food provided
Quick apply
Software Specialist
Artjuna GOA (Artnico Handcrafts & Designs Pvt. Ltd) —Goa, Goa
- ₹25,000 - ₹40,000 a month
- Full-time
- Hospitality
- Software troubleshooting
- POS
- Health insurance
- Paid time off
Quick apply
1d
Assistant Manager Sales - Reactive
Marriott International, Inc —South Goa District, Goa
- Full-time
- Sales
- No experience needed
- Bachelor's degree
IT Admin & Business Development Support
Magas services —Panaji, Goa
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sales Executive
Dia Hotels And Homes —Panaji, Goa
- ₹30,000 - ₹40,000 a month
- Full-time
- CRM software
- Hospitality
- Sales
Quick apply
1d
Front Office Associate
RAMADA BY WYNDHAM vagator —Goa, Goa
- ₹8,086.00 - ₹20,330.58 a month
- Full-time
- Hospitality
- In-person
- Diploma
- Food provided
Quick apply
14d
Front Office Associate
DNA GOA —Panaji, Goa
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Quick apply
7d
Receptionist
The Glued Factor —Panaji, Goa
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
14d
Front Office / Admin Executive
BIZ Nest —Panaji, Goa
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Quick apply
Solar Service Manager
Sun360 —Vasco Da Gama, Goa
- Full-time
- CRM software
- Customer service
- Engineering
- Commuter assistance
Quick apply
1d
Front Desk Executive Cum Receptionist
CMM Tradelink Group —Panaji, Goa
- Full-time
Senior Sales Manager (Mumbai)
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- No experience needed
- 12th Pass
9d
Front Desk Receptionist
Livom Clinic —Panaji, Goa
- From ₹10,000 a month
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
Guest Service Associate (GSA)
Le Seasons Resort —Goa, Goa
- ₹10,597.51 - ₹15,826.05 a month
- Full-time
- In-person
Quick apply
Assistant Sales Manager (Reactive Goa based)
Marriott International, Inc —Goa, Goa
- Full-time
- Hospitality
- Sales
- No experience needed
22h
Sales Executive
Make It Happen —Panaji, Goa
- ₹16,000 - ₹18,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Paid time off
- Paid sick time
Quick apply
9d
Admin Executive
Xpanse Coffee —Panaji, Goa
- ₹13,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Field Sales Representative
Mcfly World Communication Private Limited —Dabolim, Goa
- Up to ₹3,00,000 a year
- Full-time
- CRM software
- Sales
- Marketing
- Paid time off
- Paid sick time
Quick apply
Sales Manager / Sr. Sales Manager – Wedding Specialist
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- No experience needed
- 12th Pass

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Assistant Welcome Office Manager

Marriott International, Inc -
Goa, Goa

Apply Now

Job details

Full-time

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26061200
Job CategoryRooms & Guest Services Operations
LocationVagator Beach, Bardez, Goa, Goa, India, 403509
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

customer service jobs in madgaon goa

Assistant Welcome Office Manager

Front Desk Receptionist

Software Specialist

Assistant Manager Sales - Reactive

IT Admin & Business Development Support

Sales Executive

Front Office Associate

Front Office Associate

Receptionist

Front Office / Admin Executive

Solar Service Manager

Front Desk Executive Cum Receptionist

Senior Sales Manager (Mumbai)

Front Desk Receptionist

Guest Service Associate (GSA)

Assistant Sales Manager (Reactive Goa based)

Sales Executive

Admin Executive

Field Sales Representative

Sales Manager / Sr. Sales Manager – Wedding Specialist

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