Okhla Delhi Delhi Principal product manager Jobs – 123 Open Jobs Today

Premier Service Manager
HSBC Global Services Limited —New Delhi District, Delhi
- Full-time
- Customer service
- AI
- Banking
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Premier Service Manager- Jalandhar
HSBC Global Services Limited —Noida, Uttar Pradesh
- Full-time
- Customer service
- Bachelor's degree
- AI
2d
Principal Engineer - Roads
WSP —Noida, Uttar Pradesh
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- Writing skills
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WSP —Noida, Uttar Pradesh
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WSP —Noida, Uttar Pradesh
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Maruti Suzuki India Ltd —Delhi, Delhi
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WSP —Noida, Uttar Pradesh
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Senior Engineer - Water Resources.
WSP —Noida, Uttar Pradesh
- Hybrid work
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Principal Engineer - Water
WSP —Noida, Uttar Pradesh
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Principal SDET
Taazaa —Noida, Uttar Pradesh
- Azure
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Quick apply
Sales Manager - MNC Manufacturing Firm
RiverForest Connections Private Limited —Badarpur, Delhi, Delhi
- ₹8 - ₹12 an hour
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Principal Engineer - Pavement
WSP —Noida, Uttar Pradesh
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Sales Manager – Institutional Sales
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Service Architecture Manager
Ericsson —Noida, Uttar Pradesh
- Azure
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Manager - Business Development
Byte Digital Consulting Pty Ltd —Noida, Uttar Pradesh
- ₹16,301.01 - ₹63,471.43 a month
- Full-time
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Principal Architect
Microsoft —Noida, Uttar Pradesh
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Principal Engineer - Roads UK
WSP —Noida, Uttar Pradesh
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Associate - OHL Tower Structures
WSP —Noida, Uttar Pradesh
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Principal Engineer Roads
WSP —Noida, Uttar Pradesh
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Premier Service Manager

HSBC Global Services Limited -
New Delhi District, Delhi

Apply Now

Job details

Full-time
2 days ago

Qualifications

Wealth management
Customer service
AI
Banking

Full job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Role Purpose :

The HSBC Premier offering is one of the world’s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches
The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives
. In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude

Principal Accountabilities :

Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients
Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity
Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact
Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement

Clients/Stakeholders

Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions.
Has strong knowledge of the PRM’s portfolio of clients with the support of CRMS and analytical tools
Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact
Maintains a basic understanding and technical knowledge of relevant products and services
Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up
Manager the Premier desk (including required contact activity) in the absence of PRM.
Assist the PRM in organizing events as and when required.
Refer the attrition cases to PRM immediately
Coordinate with cross functional teams to manage Premier TAT / customer expectations

Major Challenges :

Provide high quality support to PRMs
Build extensive knowledge of HSBC systems and procedures in order to handle client needs
Proactively help HSBC identify opportunity to improve process efficiencies
Sensitively redirect clients to the most effective and efficient channel
Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently
Ensure the client consistently receives a professional premium service which exceeds their expectations at all times
Maintain high standards of control and operational practices in line with HSBC’s expectations
Ensuring the highest standards of customer service in terms of timeliness and customer experience.
Enhancing customer confidence in the bank’s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role.
given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition.
Another key challenge is to be able to provide superior service to all walk in customers as per guidelines

Role Dimensions :

Has exceptional and updated knowledge of Banking products, systems and processes.
Is well organized and depicts professional image
Displays extra-ordinary Business focus and customer orientation and provides exemplary service
Is self motivated and has the drive to overachieve on goals and targets set out
Displays close bonding with immediate team members and skillful association with support group colleagues

Knowledge & Experience / Qualifications :

Education (minimum):

Minimum Graduation or as required for the role, whichever is higher

Experience (minimum):

Two years or less of relevant experience

Minimum experience/knowledge required:

Minimum 2–5 years relevant experience in Retail Banking and Wealth Management. /retail banking sales and service, preferably corporate employee/salary banking acquisition.

Pro-Tip: Familiarity with AI-enabled tools is an advantage.

Additional Notes :

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

Apply Now

Refine Your Search

principal product manager jobs in okhla delhi delhi

Premier Service Manager

Premier Service Manager- Jalandhar

Principal Engineer - Roads

Principal Engineer - Audio Visual Systems

Principal Engineer - Highways

Business Development GM / Sr. Manager / Manager

Market Research Manager

Principal Consultant - Data Centres & Digital Infrastructure Advisory

Senior Engineer - Water Resources.

Principal Engineer - Water

Principal SDET

Sales Manager - MNC Manufacturing Firm

Principal Engineer - Pavement

Sales Manager – Institutional Sales

Service Architecture Manager

Manager - Business Development

Principal Architect

Principal Engineer - Roads UK

Associate - OHL Tower Structures

Principal Engineer Roads

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