Bengaluru Karnataka Customer support work from home Jobs – 102 Open Jobs Today

Manager- IT Helpdesk
Navi Limited —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Windows
1h
Technical Service Specialist - Europe
SolarEdge —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Computer skills
Quick apply
IT Sales and Support
SolarEdge —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- SQL
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Inside Sales Enabler
EBSL Automat Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- From ₹3,00,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
8d
Client Service Team Lead Position - India
Ascend —Bengaluru, Karnataka
- Full-time
- Hospitality
- Mentoring
- Leadership
Quick apply
Team Lead, Client Accounting
Sirva —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Access
- Management
- Health insurance
- Work from home
Service Coordinator - Marine Service
ABB —Bengaluru, Karnataka
- Online application
- Project management
- Computer skills
Sales Support Specialist - Bid Management
ABB —Bengaluru, Karnataka
- Online application
- Engineering
- Analysis skills
- Programmable logic controllers
13d
Inside Sales Executive (Fresher)
Ebsl Automat —Banashankari, Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Monday to Friday
- CRM software
- Writing skills
- Microsoft Office
- Flexible schedule
Account Executive, GTM Labs
Whatfix —Bengaluru, Karnataka
- Sales
- Analytics
- Commuter assistance
- Health insurance
Quick apply
Application & Support Engineer .Net
Quadwave —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Bachelor's degree
- Health insurance
- Work from home
Senior Office Services Administrator
MathWorks —Bengaluru, Karnataka
- Hybrid work
- Hospitality
- English
- Bachelor's degree
Technical Support Specialist
Dozee —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Analysis skills
Desktop Engineer L1
TGBPL TP India - DBU —Bengaluru, Karnataka
- Full-time
- Remote
- Bachelor's degree
- Work from home
Inside Sales Executive
Globals Inc. —Bengaluru, Karnataka
- Full-time
- Sales
- Bachelor's degree
- Communication skills
Business Development Executive
EBSL Automat Pvt Ltd —Banashankari, Bengaluru, Karnataka
- From ₹3,00,000 a year
- Full-time
- CRM software
- Sales
- Marketing
- Health insurance
- Paid time off
Quick apply
8d
Business Development Manager
Ebsl Automat —Bengaluru, Karnataka
- ₹4,20,000 - ₹6,00,000 a year
- Call employer
- Master's degree
- Bachelor's degree
- Business Administration
Manager - EMC System Sales
ROHDE & SCHWARZ GmbH & Co. KG —Bengaluru, Karnataka
- Online application
- Remote
- CRM software
- Sales
- Microsoft Office
- Health insurance
Account Executive, Enterprise - North America
Whatfix —Bengaluru, Karnataka
- Sales
- Salesforce
- Presentation skills
- Commuter assistance
- Health insurance
Quick apply
Services sales Specialist
ABB —Bengaluru, Karnataka
- Online application
- Engineering
- English
- Project management
1d

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Manager- IT Helpdesk

Navi Limited -
Bengaluru, Karnataka

Apply Now

Job details

1 hour ago

Qualifications

Jira
Asset management
TCP
ITIL Certification
Operating systems
Computer Science
Incident management
Software troubleshooting
Windows
Microsoft Office
Firewall
DHCP
Project management
Bachelor's degree
SSL
Team management
IT support
Computer networking
DNS
IPsec
ServiceNow
IT
Linux
TCP/IP
SaaS
Communication skills
CompTIA A+
Help desk
Information Technology
VPN

Full job description

About the Team

The IT team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience. They manage office services, coordinate logistics, and handle administrative tasks to support stakeholders in achieving their objectives.

About the Role

The IT Helpdesk Manager is responsible for overseeing the day-to-day operations of the IT helpdesk function supporting multiple locations of Navi including Corporate and Regional/City Offices ensuring that all IT-related issues and service requests are resolved efficiently. This role will lead a team of Helpdesk professionals, manage escalations, and ensure a high level of customer satisfaction through effective IT support. The manager will also work to optimize service delivery, establish key performance metrics, and drive continuous improvement of IT service processes.

What We Expect From You

1. Leadership & Team Management:

Manage and lead the IT helpdesk team, ensuring the team is adequately staffed and trained to provide effective support.
Monitor helpdesk performance, set goals, and provide feedback to team members through performance reviews.

Identify skill gaps and arrange training and development for helpdesk staff. Ensure adherence to company policies and IT best practices.

2. Operations & Support:

Oversee the daily Help Desk operations, ensuring efficient ticket handling, resolution, and follow-up on service requests and incidents.
Develop and enforce service level agreements (SLAs) to ensure timely resolution of IT issues.
Manage escalations and work with other IT teams for issue resolution
Ensures helpdesk support is available for all necessary shifts

3. Performance Monitoring & Reporting:

Track and analyze helpdesk performance metrics, such as first response times, resolution rates, and customer satisfaction scores.
Generate periodic MIS reports on helpdesk activity, identifying trends and opportunities for improvement.
Regularly review and improve processes to enhance efficiency and service quality. 4. Technology & Tools:
Manage helpdesk software, including ITSM, ITAM, End-PointPatch Management and MDM tools and systems are up-to-date and meet the needs of the business. Evaluate and recommend new tools and technologies to improve helpdesk operations.

5. Customer Satisfaction:

Drive high customer satisfaction by ensuring timely, efficient, and courteous IT support services. Gather feedback from users to continuously improve helpdesk service and user experience by organizing CSAT surveys
Collaboration & Communication:
Collaborate with other IT teams (networking, systems, applications) to resolve complex issues.
Provide regular updates on helpdesk performance, incidents, and improvement initiatives.
Ensure clear communication with end-users regarding system updates, downtimes, and scheduled maintenance.

Technical Skill Sets:

1. IT Infrastructure and Systems Knowledge

Operating Systems: Expertise in Windows, MacOS, and Linux operating systems. Networking Basics: Knowledge of networking concepts like TCP/IP, DNS, DHCP, VPNs, and firewalls.

Hardware Management: In Depth understanding and Hands on experience of setting up Asset

Management solutions. Understanding of hardware components such as PCs, laptops, printers, and mobile devices.

Cloud Services: Familiarity with SaaS platforms like Adobe, Office 365 and its management

2. Service Desk Tools and Technologies

ITSM Tools: Hands-on experience with service management tools such as ServiceNow, Manage Engine, Jira, or Zendesk.

3. Troubleshooting and Problem-Solving

Issue Diagnosis: Ability to diagnose, analyze, and troubleshoot a wide range of hardware, software, and network issues.
Root Cause Analysis (RCA): Skill in identifying the underlying causes of recurring problems
Networking Fundamentals
IP Addressing & Subnetting: Familiarity with IPv4/IPv6 addressing, subnetting, and supernetting.
DHCP & DNS: Understanding Dynamic Host Configuration Protocol and Domain Name System operations.

Security Protocols: Knowledge of security protocols (e.g., SSL, TLS, IPSec, VPNs). Patch Management: Ensuring that all systems are updated with the latest patches and updates to minimize vulnerabilities.

Wi-Fi Standards: Knowledge of wireless standards (e.g., 802.11n/ac/ax) and protocols.

Must Haves

Education and Experience

Education: B. Tech in Information Technology/ Computer Science
3-4 years of experience in IT support/helpdesk roles with at least 2-3 years in Team Lead capacity.
Proven experience in managing IT support teams and handling escalated technical issues.

Skills and Competencies

Strong team management skills.
Excellent communication and interpersonal skills to work effectively with staff and end-users.
Proficiency in helpdesk ticketing systems, ITIL frameworks, and incident management.

Strong problem-solving skills with the ability to work under pressure. Ability to manage multiple priorities and meet deadlines.

Certifications

ITIL Foundation certification, Project Management Certifications
CompTIA A+, Network+, or other relevant IT support certifications.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

You’re impact-driven : You take ownership, build boldly, and care about making a real difference.
You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality.
You embrace change : You adapt quickly, move fast, and always put the customer first.

Apply Now

Refine Your Search

customer support work from home jobs in bengaluru karnataka

Manager- IT Helpdesk

Technical Service Specialist - Europe

IT Sales and Support

Inside Sales Enabler

Client Service Team Lead Position - India

Team Lead, Client Accounting

Service Coordinator - Marine Service

Sales Support Specialist - Bid Management

Inside Sales Executive (Fresher)

Account Executive, GTM Labs

Application & Support Engineer .Net

Senior Office Services Administrator

Technical Support Specialist

Desktop Engineer L1

Inside Sales Executive

Business Development Executive

Business Development Manager

Manager - EMC System Sales

Account Executive, Enterprise - North America

Services sales Specialist

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