kalkaji devi delhi crew member Jobs – 129 Open Jobs Today

Team Member
Bank of America —Gurugram, Haryana
- Full-time
- Microsoft Office
- Analysis skills
- Computer networking
2h
Retail Associate
Adidas —Noida, Uttar Pradesh
- Full-time
- 12th Pass
- Communication skills
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Instrument Panel Cluster Software Team Member
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Senior Staff Data Analyst
Stryker —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- Master's degree
- Health insurance
10d
Associate - Retail
Bain & Company Inc —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Scientific Officer position
Amity University —Noida, Uttar Pradesh
- Email
- Doctoral degree
- Research
- Master's degree
Team Member -Product Research
Maruti Suzuki India Ltd —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
Senior Associate (Pricing B2B) (Tech)- Customer CoE
Bain & Company Inc —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
2d
API Customer Success Executive
Masters India Private Limited —Noida, Uttar Pradesh
- Full-time
- Master's degree
- APIs
- Communication skills
Quick apply
Associate – Data Analyst- Customer Success(Visualization CoE )
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Azure
- Data analysis skills
Quick apply
Sr Customer Success Consultant
MTAP Technologies —Gurugram, Haryana
- Email
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Senior Associate (Pricing B2B) (Tech)- Customer CoE
Bain & Co. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
2d
Head Customer Success
MTAP Technologies —Gurugram, Haryana
- Email
- Microsoft Powerpoint
- Microsoft Excel
- Management
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply
1d
Customer Relation Specialist
go4WorldBusiness.com —Delhi, Delhi
- Weekend availability
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Customer service associate
Amisol Global —Sarita Vihar, Delhi, Delhi
- ₹20,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
9h

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Team Member

Bank of America -
Gurugram, Haryana

Apply Now

Job details

Full-time
2 hours ago

Qualifications

Microsoft Office
Analysis skills
Debits & credits
Computer networking
Fraud prevention and detection
Communication skills
Banking

Full job description

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The Client Protection organization includes Fraud Detection Operations (FDO) and Consumer & Small Business Claims Operations (C&SBC).

Fraud detection team reviews potentially fraudulent transactions exceptioned out by the fraud filters and decisions them basis judgmental review for products like New Accounts, Checks, Deposits & Online. The team also provides fraud support through activities like closure fulfillment of deposit accounts & loss allocation as well as specialized fraud work like defect analysis, secondary closure review and hold audit.

C&SBC is responsible for the research and timely resolution of fraud claims , billing disputes & Payment queries on consumer, commercial and small business credit/debit card account. The key actions involves processing Chargeback to recover money from merchant, accepting or denying merchant response on chargeback processed and various other exception actions like providing provisional credit, Fraud reporting and merchant Credit adjustment.

The Client Protection team in GBS is spread across Gurugram, Mumbai, Hyderabad, GIFT and Chennai

Job Description*

Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. The process part of Client Protection operations, which works with VISA & Master Pin less debit card | Credit Card | ATM Fees | Cheque Fraud transactions | Potential chargeback reason code is identified by the associate, as per Visa regulations and disputes will be processed accordingly and dispute will be resolved accordingly.

Responsibilities*

Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities as per the procedure
Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
Maintaining the KPI's and KRA's of the process
The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

Requirements:

Education*

Graduation (Any Stream)

Experience Range*

0-4 Years

Foundational skills*

Basic knowledge of banking/ products
Basic knowledge of Card network
Basic knowledge of debit /credit card
Basic knowledge of fraud detection
Ability to multitask and adapt to change
Proficient with Microsoft Office Tools
Good Communication Skills(both written and oral)
Strong analytical skills
Detail oriented
Proven Problem Solving Skills
Self-motivated and results orientated

Work Timings*

Client Protection operates 24X7, Shift depends on process aligned to; Can be rotational.

Weekly off - fixed / Split Off; depends to the process aligned to

Job Location*

GIFT/HYD/GGN/MUM/CHN

Apply Now

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