JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Designation- Director, Hospitality ServicesLocation - Kalyani Tech Park, Blore
What this job involves: Role OverviewThe Hospitality Director is responsible for end-to-end leadership of large-scale hospitality operations, including high-volume café management, strategic resource planning, event execution, people leadership, and client stakeholder engagement. This role requires proven capability in managing complex hospitality environments serving 7,000+ unique users, delivering exceptional service standards while aligning operations with client objectives and business outcomes.Key Responsibilities1. Café & Food Services Operations (High-Volume Management)Lead and manage café operations serving a minimum of 7,000 unique users, ensuring efficiency, scalability, and consistent service quality.
Oversee daily operations including food production, service delivery, hygiene standards, inventory control, vendor management, and cost optimization.
Implement standardized operating procedures (SOPs) to maintain food safety, compliance, and quality benchmarks.
Monitor customer experience metrics, footfall data, and consumption trends to continuously improve service offerings.
Ensure compliance with local food safety regulations, health codes, and internal audit requirements.
Manage budgets, control operating costs, and drive financial performance without compromising service quality.
2. Event Management & Large-Scale EngagementsPlan, coordinate, and execute large-scale events, including corporate events, conferences, town halls, launches, and high-profile client engagements.
Manage end-to-end event logistics: concept design, vendor sourcing, staffing, setup, execution, and post-event evaluation.
Handle high-pressure environments with tight timelines, large audiences, and complex stakeholder expectations.
Ensure events align with brand standards, client objectives, and hospitality best practices.
Proactively manage risks, contingencies, and on-site issue resolution during events.
3. Strategic Resource PlanningAct as a strategic resource by aligning hospitality operations with broader business and client strategies.
Forecast manpower, materials, and infrastructure requirements based on demand patterns and growth projections.
Optimize staffing models, shift planning, and vendor partnerships to ensure operational efficiency.
Contribute to strategic planning discussions, offering insights to enhance service delivery and cost effectiveness.
Drive continuous improvement initiatives through data-driven decision-making.
4. People Management & LeadershipLead, mentor, and develop large, multi-disciplinary hospitality teams including managers, supervisors, and frontline staff.
Foster a high-performance, service-oriented culture focused on accountability, engagement, and professional growth.
Oversee recruitment, onboarding, training, performance management, and succession planning.
Address employee relations issues with fairness, empathy, and adherence to company policies.
Ensure consistent training on service excellence, safety, and operational standards.
5. Client & Stakeholder ManagementServe as the primary point of contact for client stakeholders, ensuring strong relationships and high satisfaction levels.
Understand client expectations and translate them into operational strategies and service delivery plans.
Conduct regular reviews, presentations, and performance reporting with senior client representatives.
Proactively manage escalations, resolve concerns, and implement corrective actions.
Collaborate closely with internal teams and external partners to deliver seamless hospitality solutions.
Key Skills & CompetenciesProven expertise in high-volume café and food service management
Strong event management capabilities with experience handling large-scale events
Strategic thinking and resource optimization skills
Exceptional people leadership and team management abilities
Strong client and stakeholder management skills
Financial acumen with experience managing budgets and operational costs
Excellent communication, negotiation, and problem-solving skills
Ability to perform under pressure in dynamic, fast-paced environments
Qualifications & ExperienceBachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field (preferred)
15+ years of progressive experience in hospitality operations, with senior leadership exposure.
Demonstrated experience managing large teams and high-footfall food service environments
Proven track record in managing complex client relationships and large-scale events
What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
