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ServiceNow Solution Architect- ITSM/CSM

NewRocket -
Remote

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Job details

Qualifications

System administration
Computer Science
Software troubleshooting
Information Systems
SOAP
Bachelor's degree
REST
Computer Engineering
Scripting
Software development
APIs
Certified Scrum Master
ServiceNow
Web services
Solution architecture
Requirements gathering

Full job description

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.

With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Solution Architect with SOMT/TSOM experience. The solution Architect is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

As a Senior Solution Architect, you will interface with end-users, key stakeholders to gather systems requirements for ServiceNow modules
Develop and implement programs, policies, and control frameworks
Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
Participate on project teams that define, design, and develop ITSM/CSM solutions on the ServiceNow platform based on requirements gathered from clients
Support and maintain integrations between ServiceNow and external systems
Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
Participate in platform upgrades, clone, patching, and performance optimization initiatives.
Promote your update sets and data across applicable SN environments
Ensure adherence to best practices in ServiceNow development and configuration.
Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
Document technical solutions, workflows, and issue resolutions.

What You Bring Along

10+ years of experience in developing/implementing on the ServiceNow platform, including ITSM/CSM and,Custom Applications, including Policy and Compliance.
At least 5+ years' experience working in software development involving ServiceNow products
Should have a minimum of 3 years of experience in an architect role
Strong experience with any ServiceNow modules, including SOMT /TSOM.
Solid understanding of security frameworks and compliance standards
Coding and configuring integrations between ServiceNow and data source systems
Experience working with risk or compliance teams, tools, practices
Experience with working with customers to understand business problems and translate to technical requirements, design, and build solutions, perform testing, conduct demos, and train end users on how to use solutions.
Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
Experience with discovery, requirements gathering, and the build out of core ServiceNow functionality
Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
Ability to create technical design documents and user documentation

Education:

A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Preferred certifications:

CSA (Certified System Administrator)
CIS–CSM
CAD (Certified Application Developer)
CTA preferred

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].

Apply Now

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