Borivali, Mumbai, Maharashtra Engineer service desk (l1) Jobs – 31 Open Jobs Today

MS Engineer- Service Desk (L1)
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
MS Engineer- Service Desk (L1)
NTT DATA —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
IT Service Desk L3 Engineer
66degrees —Mumbai, Maharashtra
- Azure
- Computer Science
- Windows
TS Implementation Engineer (L1)
NTT DATA —Mumbai, Maharashtra
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Genesys Cloud Support L1 (Mumbai)
Resolink Technologies Private Limited —Mumbai, Maharashtra
- ₹3,00,000 - ₹7,00,000 a year
- Full-time
- Microsoft Office
- In-person
Quick apply
Application Support Engineer Loan Domain
2Nfinity Technology Services —Mumbai, Maharashtra
- ₹1,59,420.18 - ₹9,26,635.01 a year
- Full-time
- Computer Science
- Software troubleshooting
- SQL
- Health insurance
- Paid sick time
Quick apply
IT Service Desk Analyst
NTIL —Mumbai, Maharashtra
- ₹2,00,000 - ₹7,00,000 a year
- Full-time
- Azure
- Software troubleshooting
- English
Quick apply
Network Engineer – L2
NTT DATA —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
Service Desk Engineer
Protera —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
14d
Network Engineer – L2
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
TS Implementation Engineer (L1)
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Computer Science
- Project management
- Bachelor's degree
L1 Webex And Video Conferencing Support Engineer
Talent Vision Services —Mumbai, Maharashtra
- ₹5,50,000 a year
- Full-time
- Analysis skills
- Computer networking
- Communication skills
Quick apply
Desktop Support Engineer
Indus systems and services —Mumbai, Maharashtra
- ₹2,00,000 - ₹3,00,000 a year
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
10d
Technical Support Engineer
Cimpress —Mumbai, Maharashtra
- Weekend availability
- Remote
- Oracle
- Computer Science
- Software troubleshooting
- Work from home
Quick apply
Network SD-WAN-L2
NTT DATA —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
13d
Network SD-WAN-L2
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
12d
Networking Managed Services Engineer (L2)
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
MS Engineer L2
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
Senior MS Engineer - Cloud
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Windows
- Bachelor's degree
- IT
MS Engineer L2
NTT DATA —Mumbai, Maharashtra
- Full-time
- Bachelor's degree

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MS Engineer- Service Desk (L1)

NTT Ltd -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Bachelor's degree
ITIL

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.

Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.

You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound.

Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

To thrive in this role, you need to have:

Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
Good understanding of using ITSM tools.
Skill in planning activities and projects in advance and adapting to changing circumstances.
A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
Ability to communicate and work across different cultures and social groups.
Proficiency in active listening techniques and refraining from interrupting.
A positive outlook at work, even in pressurized environments.
Willingness to work hard and put in longer hours when necessary.
A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).

Workplace type: On-site Working

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

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engineer service desk (l1) jobs in borivali, mumbai, maharashtra

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