Ernakulam District Kerala Head of marketing and sales Jobs – 15 Open Jobs Today

Customer Relations Officer
Osaka connect Dot Com Pvt Ltd —Aluva, Kerala
- ₹25,000 - ₹45,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Health insurance
Quick apply
MARKETING EXECUTIVE(HEAD/MANAGER)
BHADALPAY —Aluva, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- In-person
- MBA
- Marketing
- Cell phone reimbursement
- Paid sick time
Quick apply
Branch Head
NEW FARMERS AGRI DEVELOPMENT MULTI STATE COOPERATIVE SOCIETY LIMITED —Perumbavoor H.O, Kochi, Kerala
- ₹15,244.06 - ₹40,968.01 a month
- Full-time
- Computer skills
- Financial services
- In-person
- Health insurance
- Paid sick time
Quick apply
Business Development Manager
NEW FARMERS AGRI DEVELOPMENT MULTI STATE CO OPERATIVE SOCIETY —Perumbavoor, Kerala
- ₹8,640.77 - ₹30,000.00 a month
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
Branch Manager
NEW FARMERS AGRI DEVELOPMENT MULTI STATE COOPERATIVE SOCIETY LIMITED —Kalamassery, Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Business development
- Health insurance
- Paid sick time
Quick apply
Customer Relationship Manager/Executive
Oleevia —Angamali, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
Head of Sales and Marketing
FX Wellness & Sports Tech LLP —Kakkanad, Kochi, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Quick apply
Customer Relationship Executive (CRE)
V S TIMBERS —Kakkanad, Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- Bachelor's degree
- Business Administration
Quick apply
Channel Sales Manager
Factorhuman Resources Pvt Ltd —Kakkanad, Kochi, Kerala
- ₹35,000 - ₹40,000 a month
- Full-time
- Sales
- ERP systems
- Master's degree
Quick apply
10d
We are Hiring!!!
Tranzmeo —Kakkanad, Kochi, Kerala
- Internship
BRANCH MANAGER
KENDRIYA INFRASTRUCTURE AND DEVELOPMENT MUTI-STATE CO-OPERATIVE SOCIETY LIMITED —Muvattupuzha, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Customer service
- Business development
Quick apply
4d
Area Sales Manager
DentCare Dental Lab —Muvattupuzha, Kerala
- Sales
- Microsoft Office
- Computer skills
ERP Sales Consultant
Jaivam Life —Kakkanad, Kochi, Kerala
- Call employer
- Sales
- English
- Presentation skills

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MARKETING EXECUTIVE(HEAD/MANAGER)
BHADALPAY —Aluva, Kerala
Analysing marketing data and metrics to refine marketing strategies. Creating marketing strategies to achieve organisational goals.
₹18,000 - ₹25,000 a month
Quick apply
Senior Business Development Manager - Digital Marketing Sales Experience
Mighty Warner Infoserve (OPC) Pvt. Ltd. —Kochi, Kerala
This role is responsible for driving revenue strategy, managing high-value client relationships, overseeing the sales team, and ensuring predictable business…
₹40,000 - ₹50,000 a month
Quick apply
4d

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Customer Relations Officer

Osaka connect Dot Com Pvt Ltd
Aluva, Kerala

Quick apply

Job details

Permanent | Full-time
₹25,000 - ₹45,000 a month

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Customer service
Administrative experience
Analysis skills
Bachelor's degree
Customer relationship management
Organisational skills
Business Administration
Communication skills

Full job description

Job Summary

We are seeking a dedicated and detail-oriented Customer Relations Manager to oversee and monitor the company's Customer Relationship Management (CRM) system on a daily basis. The ideal candidate will be responsible for ensuring proper lead management, customer follow-ups, data accuracy, team compliance with CRM processes, and timely reporting to management. The role requires strong coordination skills, analytical ability, and a customer-centric approach to improve service quality and business performance.

Key ResponsibilitiesCRM Monitoring & Management

Conduct daily monitoring of the CRM system and ensure all customer interactions are updated accurately.
Track lead generation, lead allocation, follow-ups, conversions, and closures.
Ensure all departments and team members adhere to CRM procedures and timelines.
Identify pending, overdue, or unattended leads and coordinate with the concerned team members for immediate action.
Monitor customer journey stages and ensure timely progression through the sales pipeline.
Maintain data integrity by reviewing and correcting incomplete, duplicate, or inaccurate records.

Reporting & Analysis

Prepare and submit daily, weekly, and monthly CRM performance reports to management.
Generate reports on lead status, conversion rates, customer feedback, sales performance, and pending follow-ups.
Analyze CRM data to identify trends, gaps, and opportunities for improvement.
Present findings and recommendations to management for process enhancement.

Customer Relationship Management

Monitor customer satisfaction levels and ensure prompt resolution of customer concerns.
Coordinate with sales, operations, visa, ticketing, holiday, and customer service teams to ensure seamless customer experience.
Follow up on customer complaints, feedback, and service issues until closure.
Ensure customers receive timely communication and updates regarding their requests and services.

Process Compliance & Coordination

Ensure CRM SOPs and company policies are followed by all users.
Conduct periodic audits of CRM entries and user activities.
Coordinate with department heads regarding CRM-related performance and pending tasks.
Support management in implementing CRM improvements and process automation initiatives.
Assist in staff training and orientation on CRM usage and best practices.

Desired Skills & Competencies

Strong knowledge of CRM systems and customer relationship management processes.
Excellent reporting, analytical, and organizational skills.
Strong communication and interpersonal abilities.
Proficiency in MS Excel, Word, and reporting tools.
Ability to monitor multiple activities simultaneously and meet deadlines.
High attention to detail and accuracy.
Problem-solving and coordination skills.

Qualifications

Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
Minimum 2–5 years of experience in CRM management, customer service, operations, or a similar role.
Experience in the Travel, Tourism, Visa, or Service Industry will be an added advantage.

Key Performance Indicators (KPIs)

Daily CRM monitoring and compliance rate.
Lead response and follow-up completion percentage.
Lead conversion tracking and reporting accuracy.
Customer complaint resolution time.
CRM data accuracy and completeness.
Timely submission of management reports.
Customer satisfaction and retention levels.

Preference

Strong administrative and coordination capabilities are essential.
Candidates with experience in CRM monitoring and reporting within a service-oriented organization will be given preference.

Salary: As per company standards and experience.
Joining: Immediate / As per company requirement.

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

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head of marketing and sales jobs in ernakulam district kerala

Customer Relations Officer

MARKETING EXECUTIVE(HEAD/MANAGER)

Branch Head

Business Development Manager

Branch Manager

Customer Relationship Manager/Executive

Head of Sales and Marketing

Customer Relationship Executive (CRE)

Channel Sales Manager

We are Hiring!!!

BRANCH MANAGER

Area Sales Manager

ERP Sales Consultant

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