Customer service team member Jobs

Customer Service Representative
Optum —Gurugram, Haryana
- Weekend availability
- CRM software
- Customer service
- B.Sc
- Health insurance
Customer Support Executive (Work From Home)
MetNex Services —Ahmedabad, Gujarat
- ₹20,000 - ₹28,000 a month
- Email
- Remote
- English
- Microsoft Office
- Master's degree
- Work from home
Quick apply
5d
Customer Service Representative - Chat
Everise —Mohali, Punjab
- Weekend availability
- Remote
- Bilingual
- Spanish
- Customer service
- Work from home
Assistant Manager
KRISHNA AUTOMOTIVE —Remote
- From ₹5,000 a week
- Part-time
- Remote
- Customer service
- Bachelor's degree
- Computer skills
- Paid time off
- Work from home
Quick apply
Customer Support Intern
TalentGum —Remote
- ₹7,000 - ₹10,000 a month
- Urgently hiring
- Remote
- Public speaking
- English
- Bachelor's degree
Quick apply
Customer Support Agent
Gusti Leder GmbH —Kolkata, West Bengal
- ₹20,000 - ₹35,000 a month
- Remote
- Microsoft Access
- Customer service
- English
- Work from home
10d
Telecaller / BPO Executive (Work From Home)
EAGRU Services Pvt Ltd —Remote
- ₹15,000 - ₹22,000 a month
- Full-time
- Remote
- Customer service
- English
- Master's degree
- Work from home
- Flexible schedule
Quick apply
9d
Cold Calling Trainee (Remote) – Freshers Welcome
Nexus 7 Creatives —Remote
- From ₹30,000 a month
- Part-time
- Remote
- Sales
- English
- Computer skills
- Work from home
- Flexible schedule
Quick apply
4d
Back Office Executive - WFH
Quantanite —Mumbai, Maharashtra
- Remote
- Word processing
- English
- Master's degree
- Work from home
Quick apply
Technical chat support specialist
Namecheap Web Services Pvt Ltd —Coimbatore, Tamil Nadu
- ₹23,000 - ₹25,000 a month
- Full-time
- Hybrid work
- English
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
6d
Logo idea
Skyedge technologies —Kokrajhar, Assam
- ₹20,000 - ₹30,000 a month
- Part-time
- Hybrid work
- Work from home
Quick apply
Customer Service Representative
Everise —Mohali, Punjab
- Weekend availability
- Remote
- Bilingual
- Spanish
- Customer service
- Work from home
Customer Service Agent
Datamark, Inc. —Mumbai, Maharashtra
- ₹18,000 - ₹22,500 a year
- Full-time
- Remote
- Customer service
- English
- Communication skills
- Health insurance
- Paid time off
Quick apply
Tele Caller Executive
LUVEAT —Remote
- ₹8,502.30 - ₹19,757.75 a month
- Part-time
- Remote
- CRM software
- Sales
- Salesforce
- Work from home
- Flexible schedule
Quick apply
5d
Call Centre Associate
Medicover Hospitals —Hyderabad, Telangana
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Customer Success Manager
Sprinto —Remote
- ₹14,000 - ₹35,000 a month
- Remote
- AI
- Communication skills
- Work from home
Quick apply
Customer Service Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
3d
Associate Operation - WFH
Quantanite —Mumbai, Maharashtra
- Remote
- Word processing
- English
- Master's degree
- Work from home
Quick apply
Telco help desk support
Pyramid Global Technologies —Mohali, Punjab
- ₹45,000 a month
- Night shift
- Software troubleshooting
- Microsoft Office
- Communication skills
Executive - Reports (customer support)
DoctorC —Jubliee Hills, Hyderabad, Telangana
- ₹30,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
- Paid time off
Quick apply

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Customer Service Representative

Optum -
Gurugram, Haryana

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

CRM software
Customer service
B.Sc
B.Com
Analysis skills
Bachelor's degree
BBA
Computer skills
B.E.
Business Administration
Typing
Account management
Medical terminology
Communication skills
Help desk

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct Chat-based customer interaction to respond and resolve a wide variety of inquiries.

Primary Responsibilities:

Take chat messages per day from customers who have questions about their health benefits
Support secure email inquiries
Use personality and our tools to help customers through the health care benefits available to them
Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associates must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
Type at a reasonable pace, typing speed of 30-35 words a minute (WPM)
Provide product information, use service engagement skills, and efficiently use service resources
Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
Adapt to continual change as the department fine-tunes the messaging program
Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Soft Skills:

General knowledge of computers and business operations
Solid keyboard skills and experience using helpdesk, ordering or CRM software
Success in highly automated environment
Dynamic and engaging written communication style
Excellent interpersonal and business communications skills - verbal and written
Proven ability to communicate articulately and credibly
Demonstrated ability to achieve service goals
Demonstrated self-motivation

Required Qualifications:

Graduate Degree: BBA /BCA / BA / B. Com / BSc (excluding BTech / B.E / B Pharma)
Experience Range: Freshers are considered - Up to 18 Months of preferred international BPO experience Chat / Voice process
Proven attention to detail & quality focused
Proven good analytical & comprehension skills
Demonstrates proficiency in both verbal and written communication
Willing to work in a 24/7 rotational environment, including night shifts, weekends, and holidays as required

Preferred Qualifications:

Customer service experience
Sales or account management experience
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Knowledge of social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Apply Now

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