Bangalore, Ka Collection agent Jobs – 166 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Bommanahalli, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Helpdesk Executive
MEDI ASSIST INSURANCE TPA PRIVATE LIMITED —Bengaluru, Karnataka
- ₹2,52,000 - ₹3,00,000 a year
- Full-time
- In-person
- Health insurance
Quick apply
Meet and Greet
Jobs In Tourism —Bengaluru, Karnataka
- ₹25,000 - ₹30,000 a month
- Weekend availability
- Hospitality
- English
- Microsoft Office
Quick apply
Associate - Quality Auditor
Firstsource Healthcare —Bengaluru, Karnataka
- Microsoft Excel
- Bachelor's degree
- Typing
Solarwinds & SCOM-6 - 12 years
sk infotech spectrun —Bangalore City, Bengaluru, Karnataka
- ₹5,00,000 - ₹12,50,000 a month
- Hybrid work
- Computer science
- IT
Quick apply
Debt Recovery Specialist
Prismhue —Domlur, Bengaluru, Karnataka
- ₹18,000 - ₹22,000 a month
- Full-time
- English
- In-person
- Communication skills
- Food provided
Quick apply
Senior Product Manager/Lead Business Analyst (Collection Manager)
HummingWave Technologies —Indiranagar, Bengaluru, Karnataka
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- SQL
- Math
- Product management
- Health insurance
- Paid time off
Quick apply
Tele Collections Lead- Bengaluru
PhonePe —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Health insurance
Payroll Industrial Trainee
Rubrik Security Cloud —Bengaluru, Karnataka
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Travel & Visa Executive
DesignBoxed Careers —Bengaluru, Karnataka
- ₹3,50,000 - ₹5,50,000 a year
- Customer service
- Microsoft Office
- Computer skills
Quick apply
Security and Compliance Lead – AI Agents (Healthcare)
100MS —Bengaluru, Karnataka
- ₹50,00,000 - ₹80,00,000 a year
- Rotational shift
- Hybrid work
- Azure
- HIPAA
- Master's degree
- Health insurance
Quick apply
Recovery Executive
MAXINDIA DEVELOPER —Bangalore City, Bengaluru, Karnataka
- ₹10,079.48 - ₹32,494.05 a month
- Full-time
- Driving
- Travel
- Accounting
- Flexible schedule
Quick apply
Workforce Services Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Account Receivable Associate (6-Month Contract)
Dialpad —Bengaluru, Karnataka
- Microsoft Excel
- Salesforce
- Accounting
Quick apply
5d
Collection Executive
Oolka App —Bangalore City, Bengaluru, Karnataka
- ₹15,000 - ₹18,000 a month
- Full-time
- Accounting
- In-person
- Communication skills
Quick apply
Corporate Mobility Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
- Tax experience
Hosted Buyer Executive – Exhibitions
EARTHROUTES MARKETING SOLUTIONS PRIVATE LIMITED —Domlur, Bengaluru, Karnataka
- ₹30,000 - ₹35,000 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
4d
Debt Recovery Agent
YG Connect Pvt Ltd —Bengaluru Urban District, Karnataka
- ₹15,000 - ₹25,000 a month
- Full-time
- In-person
Quick apply
Assistant Manager - Freight Sales (EXIM)
Logiwiz Logistics (India) Pvt. Ltd —Bengaluru, Karnataka
- ₹20,000 - ₹40,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
Quality Auditor
Firstsource Healthcare —Bengaluru, Karnataka
- Microsoft Excel
- Bachelor's degree
- Typing
4d

I want to receive the latest job alerts for collection agent in bangalore, ka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

collection agent jobs near bangalore, ka

Shift Leader jobs in Bengaluru, Karnataka

Customer Service Analyst jobs in Bengaluru, Karnataka

Helpdesk Executive jobs in Bengaluru, Karnataka

Quality Auditor jobs in Bengaluru, Karnataka

Compliance Officer jobs in Bengaluru, Karnataka

Transaction Processing Associate jobs in Nanakramguda, Hyderabad, Telangana

Transaction Processing Associate jobs in Hitec City, Hyderabad, Telangana

Associate Software Engineer jobs in Hyderabad, Telangana

Transaction Processing Associate jobs in Mumbai, Maharashtra

Associate jobs in Chennai, Tamil Nadu

Transaction Processing Associate jobs in Palarivattom, Kochi, Kerala

Food Industry,food Processing jobs in Kerala

Shift Leader jobs in Zirakpur, Punjab

Shift Leader jobs in Dehradun, Uttarakhand

Shift Leader jobs in Mumbai Central, Mumbai, Maharashtra

Shift Leader jobs in Maharashtra

Team Leader, Bpo jobs in Kolkata, West Bengal

Medical Billing Ar Caller, Day Shift, Wfh jobs in Tiruchchirappalli, Tamil Nadu

Big Basket Warehouse Job, Night Shift jobs in Kolkata, West Bengal

Non Voice Day Shift jobs in Chennai, Tamil Nadu

Process Associate - Myntra

Shopemet Networks Private Limited
Bommanahalli, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

collection agent jobs in bangalore, ka

Process Associate - Myntra

Helpdesk Executive

Meet and Greet

Associate - Quality Auditor

Solarwinds & SCOM-6 - 12 years

Debt Recovery Specialist

Senior Product Manager/Lead Business Analyst (Collection Manager)

Tele Collections Lead- Bengaluru

Payroll Industrial Trainee

Travel & Visa Executive

Security and Compliance Lead – AI Agents (Healthcare)

Recovery Executive

Workforce Services Analyst

Account Receivable Associate (6-Month Contract)

Collection Executive

Corporate Mobility Associate

Hosted Buyer Executive – Exhibitions

Debt Recovery Agent

Assistant Manager - Freight Sales (EXIM)

Quality Auditor

I want to receive the latest job alerts for collection agent in bangalore, ka

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected