Bangalore City Bengaluru Karnataka Agency manager Jobs – 1504 Open Jobs Today

Client Success Manager-Bengaluru ,KA
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Office
- 12th Pass
- Business development
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13d
Community Development Manager
ISKCON Bangalore (Hare Krishna Hill) —Bangalore City, Bengaluru, Karnataka
- ₹45,000 - ₹55,000 a month
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HSBC Global Services Limited —Bengaluru, Karnataka
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PR Manager-Advertising Agency- Bangalore
Pink Sky HR Services —Bangalore City, Bengaluru, Karnataka
- ₹40,000 - ₹80,000 a month
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Project Manager (Hybrid Bangalore)
Commutatus —Bengaluru, Karnataka
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Director of Operations
VCCM —Bengaluru, Karnataka
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7d
Admin Manager
Vidyashilp School, Banashankari —Banashankari, Bengaluru, Karnataka
- ₹5,00,000 - ₹8,00,000 a year
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- Management
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- Master's degree
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7d
Manager-Events & Inside Sales
Game Wagon Rentals Pvt Ltd —Bengaluru, Karnataka
- From ₹60,000 a month
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Assistant Manager - MIS
The Phoenix Mills Limited —Bengaluru, Karnataka
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Administrative Coordinator
ZS —Bengaluru, Karnataka
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Facility Manager – Campus Operations
ArtPark - I-Hub for Robotics and Autonomous Systems Innovation Foundation —Bengaluru, Karnataka
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Client Services Account Manager
adze studio —Indiranagar, Bengaluru, Karnataka
- ₹40,000 - ₹90,000 a month
- Full-time
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Head of Administration Chrysalis High School
Chrysalis High —Kadugodi, Bengaluru, Karnataka
- ₹1,50,000 - ₹2,00,000 a month
- Full-time
- Management
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- Master's degree
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Telemarketer / Cold Caller
Infobrandz —Bengaluru, Karnataka
- ₹25,000 - ₹45,000 a month
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Digital Marketing Manager-Hospitality
Eagleton-The Golf Resort —Bengaluru, Karnataka
- ₹75,000 - ₹1,00,000 a month
- Full-time
- CRM software
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Application Production Support
CGI —Bengaluru, Karnataka
- Full-time
- Computer Science
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Senior Client Relationship Manager
Telco Communication India Pvt. Ltd —Indiranagar, Bengaluru, Karnataka
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Office
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Senior Project Manager
Maker Lab —Bengaluru, Karnataka
- Remote
- B.Sc
- English
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Client Success Manager-Bengaluru ,KA

Diversified -
Bengaluru, Karnataka

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Job details

13 days ago

Qualifications

ITIL Certification
Microsoft Office
12th Pass
Business development
Presentation skills
Bachelor's degree
ITIL
Communication skills

Full job description

About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Job Summary:
The Client Success Manager (CSM) is responsible for the overarching business relationship with assigned clients, serving as the primary point of contact for all customer managed service interactions. The primary goal is to act as the clients’ trusted advisor to help the client realize value from their relationship with Diversified and ensure the client’s relationship experience is a positive one. The CSM is responsible for providing empirical measurement to ensure contractual compliance while proving value of services. Development of a strong and evolving account plan is required to track progress, elements of success and introduce opportunities for new technology. As the internal client advocate, the CSM provides direction and support to their operational colleagues working in close collaboration with all departments to ensure process is followed and escalations are closely monitored. The Client Success Manager forms effective business partnerships with clients providing project oversight, proactive service, new product & service implementation, ongoing consultative support, and problem resolution across the entire program.

Roles and Responsibilities:

Contractual compliance, effective service delivery, SLA adherence
Contract creation, management, negotiation, renewal
Strategic account plan development and implementation
Sales Support / new business development
Integrate data into KPI Reports for user experience metrics
Be a trusted advisor to the customer. Understand and manage customer outcomes using data and leveraging customer knowledge and established relationships
Understand the customer wholistically, including their business model, goals, projects, timelines, IT, and more. As proactively as possible, anticipate the needs of the customer, and their next steps in the lifecycle journey with Diversified
Advocate for the customer by sharing information/data with Diversified customer facing teams
Collaborate closely with Client Success team members (Sales/Account Management, Renewals and Support teams)
Gauge customers’ levels of engagement through data analytics and suggest as well as initiate appropriate action(s)
Provide insights to customers to ensure they recognize value from Diversified’s managed services
Handle and resolve customer requests, concerns, billing inquiries, escalations, etc.
Advocate new solutions or products to improve customer’s operations. Prove business value to promote customer growth through our service offerings
Represent Diversified to customers through the ‘Adopt’ ‘Mature’ and ‘Expansion’ customer journey stages
Serve as Diversified’ s primary managed service interface with assigned clients.
Develop & maintain positive client relationship.
Identify and pursue new business opportunities as an expert in Diversified ‘s capabilities and service offerings
Maintain complete familiarity with contract(s) between Diversified and client to help ensure client expectations are properly set and met; manage contractual compliance.
Ensure all internal financial reporting requirements and timetables are met
Coordinate internal staff activities toward fulfillment of client expectations and contractual requirements in an effective, collaborative environment
Coordinate and supervise the internal Diversified departments and teams in their delivery of the day-to-day activities for the client.
Proactively review open service tickets to ensure SLA compliance
Process training and enforcement specific to the client engagement and escalation
Participate in regular business reviews with the client

Job Qualification:Education / certifications:

High School Diploma Required
Bachelor’s Degree Desired
Certification and working knowledge of ITIL practices desired

Required/Desired Knowledge, Experience and Skills:

3+ years relevant industry experience
Total 10+yrs of experience
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Demonstrable presentation skills and ability to prepare and deliver logical presentations.
Team player with proven ability to collaborate and work successfully with strong personality types and with a wide range of personnel within the organization.
Proven self-starter with ability to successfully work in fast-paced, deadline-oriented environment
High skill level in use of organizational tools
Strong competency with standard business software applications (MS Office; CRM, etc.)

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [email protected].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

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Refine Your Search

agency manager jobs in bangalore city bengaluru karnataka

Client Success Manager-Bengaluru ,KA

Community Development Manager

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Recruiter

Social Media Manager

PR Manager-Advertising Agency- Bangalore

Project Manager (Hybrid Bangalore)

Director of Operations

Admin Manager

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Assistant Manager - MIS

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Facility Manager – Campus Operations

Client Services Account Manager

Head of Administration Chrysalis High School

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Senior Project Manager

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