Bengaluru Karnataka Customer service manager Jobs – 1999 Open Jobs Today

Customer Success Manager - Strategic Accounts
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Customer Success Account Manager
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Customer Success Manager- US Clients
Hudson Manpower —Bengaluru, Karnataka
- Full-time
- Hybrid work
- English
- Bachelor's degree
Quick apply
Customer Experience Manager – Restaurant Operations
Ristara Foods Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
- Health insurance
- Flexible schedule
Quick apply
7d
Business Development Manager
NEW TRAVEL ZONE —Bangalore City, Bengaluru, Karnataka
- ₹65,000 - ₹8,00,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
Client Success Manager-Bengaluru ,KA
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Office
- 12th Pass
- Business development
Quick apply
9d
Customer Success Manager I
PowerSchool Group LLC —Bengaluru, Karnataka
- Full-time
- Salesforce
- Microsoft Office
- Bachelor's degree
Customer Relationship Manager
Kazam EV Tech Private Limited —Bangalore City, Bengaluru, Karnataka
- ₹5,50,000 - ₹7,00,000 a year
- Full-time
- English
- Travel
- In-person
- Food provided
Quick apply
1d
Senior Operations Manager
PawSpace —Bangalore City, Bengaluru, Karnataka
- ₹35,000 - ₹40,000 a month
- CRM software
- In-person
- Communication skills
- Cell phone reimbursement
Quick apply
AVP - Key Account Manager
Nova Benefits —Bengaluru, Karnataka
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Business development
- Human resources
- In-person
- Health insurance
- Life insurance
Quick apply
11d
Floor Manager
Elansphere Entertainment Private Limited —Bengaluru, Karnataka
- ₹70,000 - ₹75,000 a month
- Full-time
- Sales
- Customer service
- Team management
Quick apply
Branch Operations and Service Manager - Branch Banking
AV International —Bangalore City, Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Management
- Sales
- Customer service
- Health insurance
Quick apply
Area Manager - Operations
Domino's —Bengaluru, Karnataka
- ₹80,000 - ₹90,000 a month
- Full-time
- Management
- Master's degree
- Business development
- Health insurance
Quick apply
Duty Manager
PVR INOX LTD —Brigade Road, Bengaluru, Karnataka
- Up to ₹4,00,000 a year
- Full-time
- Customer service
- Supervising experience
- Human resources
- Health insurance
- Cell phone reimbursement
Quick apply
Customer Success Manager
Saviynt —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
Quick apply
Cluster Manager
The Organic World —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
- Food provided
Quick apply
Sales Manager B2B
WoknStove Foodworks Pvt. Ltd —Bengaluru, Karnataka
- ₹10,00,000 - ₹19,34,567 a month
- Master's degree
- Business development
- Bachelor's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
Director of Operations
VCCM —Bengaluru, Karnataka
- ₹35,00,000 - ₹40,00,000 a year
- Full-time
- Customer service
- Master's degree
- Analysis skills
Quick apply
2d
Senior Team Manager Customer Experience
Alorica —Bengaluru, Karnataka
- Full-time
- Customer service
- English
11d
Accounts Payable Officer
Premier Tissues India Ltd —Bengaluru, Karnataka
- From ₹6,00,000 a year
- Accounting
- In-person
- Health insurance
Quick apply
12d

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Customer Success Manager - Strategic Accounts

Richpanel
Bengaluru, Karnataka

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Job details

Full-time
₹15,00,000 - ₹25,00,000 a year

Qualifications

Analysis skills
Project management
Bachelor's degree
Account management
Communication skills

Full job description

Quick Highlights

Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.
Reports to: Head of Customer Success
Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA.
Shifts: Rotational, including US time-zone support
Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
Location: In-office. Bangalore, India.
Compensation: INR 15 – 25 LPA, depending on experience.
Team: You’ll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.
Why now: With growing demand from 2,000+ e-commerce brands and accelerating automation adoption, we’re scaling our Customer Success team to deepen relationships, increase automation ROI, and ensure long-term retention.

About the Role

As a Customer Success Manager at Richpanel, you’ll own a portfolio of high-value accounts and drive measurable outcomes, renewals, and growth. You’ll act as a trusted advisor to CX and e-commerce leaders—connecting business goals with automation outcomes.

You’ll manage customers end-to-end—from onboarding to renewal—while helping shape Richpanel’s success playbooks, workflows, and processes. If you love solving business problems, influencing product strategy, and turning adoption into executive-level impact, this is the role for you.

Responsibilities

Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth.
Maintain <5% churn rate across your portfolio.
Build and nurture executive relationships with CX leaders, positioning yourself as a trusted partner.
Run QBRs/MBRs tying Richpanel adoption to ROI, CX metrics, and business outcomes.
Identify risks early and execute structured mitigation plans, surfacing upsell and cross-sell opportunities.
Lead onboarding for new customers, ensuring automation and workflows go live on time.
Act as a technical first responder for Level 1 issues, demonstrating deep product knowledge.
Collaborate cross-functionally with Product, Sales, and Support to align account strategy.
Contribute to evolving playbooks, renewal forecasting, and success frameworks.
Represent the voice of the customer, influencing product roadmap and integrations.

Outcomes

Retain 85% GRR annually
Focus on protecting existing revenue and proactively reducing churn and downgrades.
Maintain 80% coverage of your customer portfolio
Stay actively engaged with 80%+ of accounts every month (business reviews, adoption touchpoints, etc.).
Onboard 5 customers per month and score 90% on the Success Kit implementation
Success Kit = paid onboarding package ($2,000) + quality check to ensure implementation excellence.
Reduce Surprise Churn to 20%
Develop early warning signals and proactive intervention strategies.

What Success Looks Like

Strong GRR & NRR across your accounts, with consistent renewals and expansions.
High automation adoption (30–60% per account) and measurable improvements in CSAT, resolution time, and cost savings.
Identified upsell and cross-sell opportunities through alignment of features with business goals.
Recognized internally as an escalation point and workflow expert.
Built turnaround plans to successfully prevent churn.
Recognized by customer leadership as a trusted advisor.

Requirements

4+ years of experience in Customer Success or Account Management in SaaS.

Proven track record of owning renewals, onboarding, adoption, and expansions.
Experience conducting QBRs/MBRs with senior executives, tying product adoption to ROI.
Strong problem-solving skills — able to map workflows, identify churn risks, and design automation strategies.
Excellent communication and storytelling abilities.
Hands-on approach — able to build playbooks, workflows, and success plans.
SaaS experience required; e-commerce or CX automation experience preferred.
B.Tech degree or equivalent.
Strong technical aptitude, project management, and analytical skills.

Benefits

What We Offer

Competitive salary and performance-based bonuses
Opportunity to work with cutting-edge AI technology
Modern, chic office space in a vibrant neighbourhood
Quarterly team outings and off-sites
Chance to make a meaningful impact in a rapidly growing startup

‍

Important Notes

This is an in-office position based in Bangalore, India.
The role requires night shifts to align with US customer hours.
Our culture prioritizes results and ownership — expect autonomy and responsibility.

Quick apply

Refine Your Search

customer service manager jobs in bengaluru karnataka

Customer Success Manager - Strategic Accounts

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