bengaluru karnataka escalation engineer Jobs – 1152 Open Jobs Today

Escalation Engineer - DLP
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Layman's Hub —Bangalore City, Bengaluru, Karnataka
- ₹3,48,984.02 a year
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Quick apply
12d
Software Support Engineer
PinnacleU —Bengaluru, Karnataka
- ₹5,00,000 - ₹85,00,000 a year
- Full-time
- JavaScript
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Quick apply
Service Head
Kiara Global Services —Bengaluru, Karnataka
- ₹10,00,000 - ₹15,00,000 a year
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- Engineering
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- Programmable logic controllers
- Paid time off
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Quick apply
12d
L3 Infrastructure Support ( 5-8 yrs, Azure Infrastructure & Migration), Bangalore
Skill Lab Services —Bangalore City, Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Azure
- Windows
- Scripting
Quick apply
2d
Avaya L1 Support Engineer (Bangalore)
Resolink Technologies Private Limited —Bangalore City, Bengaluru, Karnataka
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Computer Science
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- Bachelor's degree
Quick apply
9d
Senior Network Escalation Engineer
ECI —Bengaluru, Karnataka
- Morning shift
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Senior Systems Engineer - Escalation Support - Networking
Calix —Bengaluru, Karnataka
- Email
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L3 Technical Support Engineer
doodleblue innovations —Bangalore City, Bengaluru, Karnataka
- Up to ₹12,00,000 a year
- Full-time
- Computer networking
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Senior Platform Engineer I
Booking Holdings —Bengaluru, Karnataka
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Support Engineer I, Alexa 3PEO
ADCI - BLR 14 SEZ —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Scripting
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Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
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Operations Manager
essencials —HSR Layout, Bengaluru, Karnataka
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
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Quick apply
3d
Escalation Engineer
Netskope —Bengaluru, Karnataka
- Windows
- Java
- Master's degree

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Escalation Engineer - DLP

Zscaler -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Jira
Azure
PCI
Salesforce
UNIX
Windows
Technical support
AWS
Scripting
ServiceNow
Linux
SaaS
Python
PowerShell

Full job description

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
Strong understanding of Unix/Linux and Windows operating systems
Practical working knowledge of AWS, Azure, or GCP cloud environments
Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

Experience with scripting and automation using Python or PowerShell
Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Apply Now

Refine Your Search

escalation engineer jobs in bengaluru karnataka

Escalation Engineer - DLP

Incident Manager

Software Engineering Senior Manager - X Delivery

Sr. Software Engineer I

Escalation Engineer

Corporate Account Manager, Hyderabad (Remote)

Senior Software Engineer II

L1 Support Engineer

Software Support Engineer

Service Head

L3 Infrastructure Support ( 5-8 yrs, Azure Infrastructure & Migration), Bangalore

Avaya L1 Support Engineer (Bangalore)

Senior Network Escalation Engineer

Senior Systems Engineer - Escalation Support - Networking

L3 Technical Support Engineer

Senior Platform Engineer I

Support Engineer I, Alexa 3PEO

Application Support Engineer

Operations Manager

Escalation Engineer

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