Senior Guest Relations Executive – Patient Experience
Company: Célèbre Aesthetics
Location: Gota, Ahmedabad
Job Type: Full-time, on-site
Working Days: Monday to Saturday
Industry: Premium Aesthetic Healthcare / Guest Relations
Become the Face of Célèbre
At Célèbre Aesthetics, the first person a guest meets can shape the entire experience that follows.
We are looking for a warm, confident and highly dependable Senior Guest Relations Executive – Patient Experience who can welcome every guest professionally, make them feel comfortable, manage their journey through the centre and ensure that they receive thoughtful attention from arrival until departure.
This is not a routine receptionist position.
It is a guest-relations and coordination role for someone who understands that premium service is created through warmth, communication, attention to detail and personal ownership.
About Célèbre Aesthetics
Célèbre Aesthetics is a premium, specialised aesthetic surgery centre with a growing presence across Gujarat.
We offer planned aesthetic procedures designed to enhance appearance and confidence, including:
- Hair transplant
- Chest-shaping surgery
- Nose reshaping
- Breast enlargement, reduction, lifting and shaping
- Fat-removal and body-contouring procedures
- Tummy shaping
- Intimate aesthetic procedures
- Other advanced aesthetic treatments performed by experienced plastic surgeons
Célèbre is not an emergency hospital or a conventional clinical environment.
Our consultations and procedures are planned in advance, and most admitted guests stay with us for approximately six to ten hours before returning home the same day.
Our aim is to provide the professionalism and safety of a healthcare centre while delivering the warmth, personal attention and comfort associated with premium hospitality.
Our Guest-Experience Philosophy
Medically, the individuals visiting us are patients.
However, in the way we welcome, communicate with and care for them and their families, we treat them as premium guests.
Every person entering Célèbre should feel:
- Welcomed
- Respected
- Comfortable
- Properly informed
- Personally attended to
- Confident that somebody is taking ownership of their experience
The Guest Relations Executive plays a central role in creating this experience.
About the Role
You will manage the front desk and coordinate the guest journey across consultations, planned single-day admissions and discharges.
You will be the first point of contact for many people who are unfamiliar with Célèbre and may be excited, nervous, impatient or uncertain.
Your responsibility will be to create confidence, manage expectations, communicate clearly and coordinate the right people so that no guest feels ignored or confused.
You will regularly coordinate with:
- Medical sales counsellors
- Plastic surgeons
- Nurses
- Operation-theatre staff
- Patient-care coordinators
- Administration
- Housekeeping
- Guests and accompanying family members
Key Responsibilities
1. Welcome and Guest Relations
- Welcome guests and accompanying family members warmly and professionally.
- Create a positive and reassuring first impression of Célèbre.
- Understand the purpose of the guest’s visit and guide them appropriately.
- Help guests feel comfortable while they wait.
- Maintain professional, warm and respectful communication throughout the visit.
- Ensure that no guest feels unattended, confused or forgotten.
- Maintain a calm and welcoming reception environment.
2. Registration and Front-Desk Coordination
- Help guests complete the patient-information and registration forms.
- Verify that the required non-clinical information has been completed accurately.
- Maintain appointment, consultation and visitor records.
- Coordinate incoming telephone calls, WhatsApp communication and enquiries.
- Route enquiries and visitors to the correct team member.
- Maintain front-desk documentation, forms and necessary supplies.
- Ensure that the reception and guest waiting areas remain clean, organised and presentable.
3. Consultation Scheduling
- Coordinate consultations with medical sales counsellors.
- Schedule consultations with plastic surgeons whenever required.
- Inform the concerned team when a guest arrives.
- Coordinate the sequence of counselling and doctor consultations.
- Inform guests about the expected consultation flow.
- Prevent unnecessary confusion between counsellors, doctors, staff and guests.
4. Waiting-Time and Expectation Management
- Inform guests honestly about expected waiting times.
- Provide timely updates when a counsellor or plastic surgeon is delayed.
- Ensure that guests do not feel ignored during waiting periods.
- Offer appropriate comfort and assistance while they wait.
- Identify frustration or dissatisfaction early and coordinate a resolution.
- Communicate delays without making false promises.
- Escalate sensitive matters to the appropriate senior person when necessary.
5. Planned Single-Day Admission Coordination
- Welcome guests arriving for planned procedures.
- Coordinate admission-related administrative formalities.
- Guide guests and accompanying family members through the non-clinical process.
- Ensure that required forms and administrative documentation are completed.
- Coordinate with nurses, counsellors, operation-theatre staff and administration.
- Help guests understand the expected flow of the day.
- Provide appropriate non-medical updates during the six-to-ten-hour stay.
- Ensure that family members remain appropriately informed and comfortable.
- Coordinate guest movement within the centre.
- Anticipate routine needs and arrange assistance promptly.
6. Discharge Coordination
- Coordinate with the authorised clinical and administrative teams regarding discharge readiness.
- Ensure that discharge documents and approved instructions are handed over properly.
- Confirm that the guest and accompanying person know whom to contact after leaving.
- Help coordinate transportation or departure arrangements when required.
- Ensure that the guest’s departure experience is organised and comfortable.
- Escalate any unresolved clinical question to the authorised nurse or plastic surgeon.
7. Guest Feedback and Reviews
- Check whether guests are satisfied with their experience.
- Invite satisfied guests to share an honest review.
- Record important guest feedback.
- Share recurring complaints, concerns or suggestions with management.
- Follow up internally until significant concerns are resolved or properly escalated.
8. Front-Desk Administration
- Maintain appointment and guest-movement records.
- Coordinate consultation, admission and discharge timings.
- Maintain daily front-desk reports where required.
- Track waiting times and unresolved guest issues.
- Coordinate with housekeeping and administration regarding the guest areas.
- Ensure that forms, stationery and essential front-desk materials are available.
- Assist in improving front-desk systems and guest-experience processes.
- Take ownership of reasonable guest-relations and coordination responsibilities based on the centre’s requirements.
The Three Qualities We Value Most
Character
You should treat guests, colleagues and organisational resources with dignity, respect and maturity—even when nobody is watching.
Integrity
You must communicate truthfully, protect confidentiality, acknowledge mistakes and never hide important information.
Ownership
You should not merely forward a problem to somebody else.
You should identify what needs to be done, coordinate the appropriate people, follow up and ensure that the matter reaches closure.
Who Will Succeed in This Role
You are likely to enjoy and succeed in this role if you:
- Naturally enjoy meeting and helping people.
- Have a warm and approachable personality.
- Remain calm when guests are anxious, impatient or demanding.
- Communicate clearly without sounding mechanical or rehearsed.
- Have excellent listening skills.
- Take responsibility without requiring repeated reminders.
- Follow up until work is completed.
- Can manage multiple guests and priorities simultaneously.
- Are emotionally mature and do not become defensive easily.
- Can handle respectful but difficult conversations.
- Pay attention to grooming, body language and professional etiquette.
- Protect confidential information.
- Are punctual, dependable and organised.
- Accept feedback positively.
- Inform seniors honestly when something has gone wrong.
- Are willing to support the team beyond a narrowly defined front-desk role.
Essential Requirements
- Graduate, diploma holder or professionally trained candidate from a recognised institution.
- Fluent spoken English, Hindi and Gujarati.
- Ability to read and write professional English.
- Excellent telephone etiquette and verbal communication.
- Professional grooming and confident body language.
- Warm, pleasant and reassuring demeanour.
- Basic knowledge of computers, email, WhatsApp and office software.
- Comfortable maintaining forms, records and schedules.
- Comfortable working full-time and on-site at Gota, Ahmedabad.
- Willingness to work Monday to Saturday.
- At least one year of relevant professional experience preferred.
Preferred Background
Preference will be given to candidates with experience or professional training in:
- Hospitality
- Aviation
- Cabin crew
- Hotel front office
- Guest relations
- Premium customer service
- Hospital or healthcare reception
- Patient coordination
- Travel and tourism
- Luxury retail or premium service businesses
Candidates trained at Frankfinn or another recognised aviation, air-hostess, cabin-crew, hospitality, grooming or personality-development academy are encouraged to apply.
Such training is preferred but not mandatory.
Actual communication, maturity, dependability, guest-handling ability, character and ownership will matter more than the name of the institute or certificate.
Why Join Célèbre?
Work in a Premium, Specialised Environment
This is an opportunity to work in a planned aesthetic healthcare environment rather than a conventional hospital or emergency setting.
Build a Career in Guest Relations and Patient Experience
You will develop valuable experience across front-office management, guest communication, patient coordination and single-day admission management.
Interact with Diverse Guests
You will meet people from different professional, social and geographical backgrounds and learn to manage a wide range of expectations and personalities.
Receive Responsibility, Not Just Instructions
As you demonstrate trust, maturity and ownership, you may receive increasing responsibility for the complete front-desk and guest-experience function.
Long-Term Career Growth
A capable performer may grow into positions such as:
- Front Office Lead
- Patient Experience Coordinator
- Front Office Manager
- Guest Experience Manager
- Centre Coordinator
Growth will depend on capability, character, judgment and results—not merely on completion of time.
Working Details
- Full-time, on-site position
- Location: Gota, Ahmedabad
- Working days: Monday to Saturday
- Weekly off: Sunday
- No regular travel requirement
- Timings and other employment details will be discussed during the selection process
Candidates residing in or around Gota, Chandkheda, Tragad, Chandlodiya, Shantigram, Vaishnodevi Circle, Sola, Ghatlodiya, Science City, Naranpura, Gurukul, Thaltej, Vastrapur, Bodakdev and nearby areas may find the location particularly convenient.
Selection Process
Stage 1: Telephone Screening and Communication Assessment
Stage 2: In-Person Interview and Practical Assessment
Stage 3: Reference Verification
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
