gurgaon kty. gurugram haryana delivery operations manager Jobs – 1038 Open Jobs Today

Deputy Manager
Optum —Gurugram, Haryana
- Full-time
- Management
- Microsoft Office
- Bachelor's degree
- Health insurance
8d
People Experience Manager – Global Businesses & Functions
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
Incident Operations Manager
NTT DATA —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Team management
- Mentoring
Incident Operations Manager
NTT Ltd —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Team management
- Mentoring
Delivery Lead Manager
Accenture —Gurugram, Haryana
- Full-time
- Recruiting
Delivery Operations Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Communication skills
Delivery Lead Senior Manager
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Health insurance
Logistics Manager
Arcos group of companies —Gurugram, Haryana
- ₹30,000 - ₹60,000 a month
- Microsoft Excel
- Management
- In-person
Quick apply
Service Delivery Manager
Konverge Technologies Pvt Ltd India —Gurugram, Haryana
- Agile
- Leadership
- Communication skills
Workshop Manager
Kay Tee Automobiles —Mahipalpur, Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- English
- In-person
Quick apply
13d
ITSM - Transition Senior Manager Process Owner
Boston Consulting Group —Gurugram, Haryana
- Full-time
- DevOps
- Engineering
- Bachelor's degree
Regional Sales Manager (North)
SB Scaffolding India Pvt Ltd —Gurugram, Haryana
- From ₹6,00,000 a year
- Full-time
- Business development
- In-person
- Leadership
- Health insurance
Quick apply
EP&P Senior Manager - Service Desk
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
BPO Manager (Delivery) | 8-10 Years Gurugram | Job Code #0000834
Primis BPO —Gurugram, Haryana
- Analysis skills
- Bachelor's degree
- Team management
Manager, PMO
EXL Service —Gurugram, Haryana
- Full-time
Delivery Operations Associate Manager-Voice
Accenture —Gurugram, Haryana
- Full-time
- Finance
Coordinator, Country Operations
APL Logistics —Gurugram, Haryana
- Full-time
12h
Service Delivery Operations Associate Manager
Accenture —Gurugram, Haryana
- Full-time
- Analysis skills
Delivery Operations Team Lead
Accenture —Gurugram, Haryana
- Full-time
- Management
- English
- Bachelor's degree
Incident Manager
Hewlett Packard Enterprise —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
8d

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Deputy Manager

Optum -
Gurugram, Haryana

Apply Now

Job details

Full-time
8 days ago

Benefits

Health insurance

Qualifications

Management
Microsoft Office
Bachelor's degree
Communication skills

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Planning, developing, and managing the quality and productivity of Production teams
Coordinating site wide issues with the SDM/ SDL/Associate Director
Aligning with key business partners to serve customers
Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability
Working with business partners to identify ways to improve business processes
Assisting in building, reviewing, and adhering to the annual business plan
Controlling expenses and increasing profitability via productivity and quality gains
Working with the Supervisors and teams to ensure performance commitments are met and ensure teams are meeting production and quality metrics
Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals
Reviewing work results of the team and their pattern of handling pharmacy benefits and plans
Negotiating solutions, resolving conflicts and anticipating/handling critical situations
Developing, motivating, and retaining employees and challenging the team to set ambitious goals
Providing regular performance feedback and giving frequent formal and informal coaching sessions
Reconciling daily volumes received with completed and resolve any discrepancies
Reviewing Quality Reports and identifying Training Gaps and getting the team trained on the same
Analyzing the quality reports to identifying gaps in the SOP and getting the same updated into the SOPs for effective delivery of output
Should be able to manage attrition, EWS and shrinkage
365 days, 24 by 7 process
No Indian Holiday
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Graduate with 3 years of college degree
4+ years of team handling experience, including 2+ years as an OM (Operations Manager) in a BPO voice international account or Chat process
Familiar with coaching methods and able to conduct effective coaching sessions
Proven solid proficiency in MS Office
Proven involved in extensive client interaction
Proven exposure to all the facets of Operation Management
Proven solid exposure to People management, Performance Management and Client Management
Prove well averse with Process metrics
Proven excellent Interpersonal skills
Proven sound Reporting/ MIS Skills
Proven excellent communication skills, relationship building and interpersonal skills
Willing or open to work for night shifts and work from Office Location

Preferred Qualification:

US Healthcare industry experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Apply Now

Refine Your Search

delivery operations manager jobs in gurgaon kty. gurugram haryana

Deputy Manager

People Experience Manager – Global Businesses & Functions

Incident Operations Manager

Incident Operations Manager

Delivery Lead Manager

Delivery Operations Associate Manager

Delivery Lead Senior Manager

Logistics Manager

Service Delivery Manager

Workshop Manager

ITSM - Transition Senior Manager Process Owner

Regional Sales Manager (North)

EP&P Senior Manager - Service Desk

BPO Manager (Delivery) | 8-10 Years Gurugram | Job Code #0000834

Manager, PMO

Delivery Operations Associate Manager-Voice

Coordinator, Country Operations

Service Delivery Operations Associate Manager

Delivery Operations Team Lead

Incident Manager

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