Intally Kolkata West Bengal User engagement Jobs – 97 Open Jobs Today

Assistant Operations Manager
Kolkata Ventures —Ballygunge, Kolkata, West Bengal
- ₹35,000 - ₹45,000 a month
- Full-time
- Sales
- Customer service
- Project management
Quick apply
6d
Assistant Manager – User Engagement
Clirnet —Kolkata, West Bengal
- Full-time
- SQL
- Analysis skills
- Marketing
Quick apply
Program Manager
ZINFI Technologies —Kolkata, West Bengal
- Remote
- Microsoft Office
- Project management
- Bachelor's degree
Consultant - Front office Transformation
EY —Kolkata, West Bengal
- Microsoft Powerpoint
- Oracle
- Salesforce
- Health insurance
Senior Analyst
MOL Information Technology —Salt Lake, Kolkata, West Bengal
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- PMP
- Analysis skills
- Presentation skills
Executive - User Engagement
Clirnet —Kolkata, West Bengal
- Social media management
- Marketing
Quick apply
Delivery Manager
Unified Infotech —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
CONTENT WRITER
ProWebHill —Kolkata, West Bengal
- ₹9,00,000 - ₹30,00,000 a year
- Full-time
- English
- Bachelor's degree
- Communication skills
UI/UX Technical Trainer
Webskitters Technology Solutions Private Limited —Salt Lake, Kolkata, West Bengal
- ₹3,60,000 - ₹5,00,000 a year
- Full-time
- Analysis skills
- Mentoring
- In-person
Quick apply
Senior Associate (FDD)
Grant Thornton INDUS —Kolkata, West Bengal
- Microsoft Excel
- Finance
- Master's degree
UI/UX Trainer
Webskitters Technology Solutions Private Limited —Salt Lake, Kolkata, West Bengal
- Up to ₹6,00,000 a year
- Full-time
- English
- Presentation skills
- Mentoring
- Health insurance
- Cell phone reimbursement
Quick apply
Business Analyst
Mind and Matter —Kolkata, West Bengal
- ₹2,40,000 - ₹3,50,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
Quick apply
1d
FAAS-Senior Manager
EY —Kolkata, West Bengal
- Business development
- Project management
- Travel
12d
Microsoft 365 Client Success Specialist
SALESCOM SERVICES —Kolkata, West Bengal
- Up to ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Azure
- Computer Science
- Health insurance
Quick apply
Front-End Development (IC) - Associate
Grant Thornton INDUS —Kolkata, West Bengal
- Azure
- Computer Science
- DevOps
Performance Marketer
Kofuku Technologies Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
1d
S&C GN - Tech Strategy & Transformation - Tech M&A - Manager
Accenture —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- Master's degree
Digital Marketing Executive
HitTok Private Limited —Garia, Kolkata, West Bengal
- ₹10,000 - ₹20,000 a month
- Full-time
- In-person
Quick apply
2d
Business Development Manager (BDM)
Future Varsity —Kolkata, West Bengal
- ₹50,000 - ₹80,000 a month
- Full-time
- Microsoft Excel
- Social media management
- Master's degree
Quick apply
Content Lead
iLEAD —Topsia, Kolkata, West Bengal
- From ₹13,400 a month
- Leadership

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Assistant Operations Manager

Kolkata Ventures
Ballygunge, Kolkata, West Bengal

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Job details

Permanent | Full-time
₹35,000 - ₹45,000 a month
6 days ago

Benefits

Provident Fund

Qualifications

Operations management
Sales
Sales management
Customer service
Upselling
Performance management
Project management
Bachelor's degree
Team management
Scalability
Business Administration
Leadership

Full job description

Job Title: Assistant Operations Manager

Department: Operations
Location: Kolkata
Timing: 11 am to 9 pm
Compensation: Based on last salary and performance in the interview + Provident Fund
Employment Type: Full-Time
Reporting To: Operations Manager & CEO

Role Overview

We are seeking a result-oriented Assistant Operations Manager to lead customer experience, service delivery, and revenue performance. This role requires strong ownership of team performance, customer satisfaction, and revenue growth, along with the ability to design, implement, and enforce KPIs and KRAs across functions.

The ideal candidate will act as a bridge between customer service, sales, and operations, ensuring both service excellence and business profitability.

Key Responsibilities

Customer Experience & Service Operations

Oversee all customer interactions across calls, WhatsApp, and social media, ensuring prompt, professional, and empathetic communication.
Define and enforce strict response and resolution timelines to ensure no customer query remains unattended.
Establish and maintain high service quality standards across all customer touchpoints.

Customer Support Monitoring & Quality Control

Monitor and evaluate customer interactions across calls and chats to ensure compliance with company standards and service quality benchmarks.
Regularly audit live and recorded customer calls, identifying gaps in communication, service delivery, and adherence to protocols.
Prepare daily and periodic quality reports highlighting underperformance, improvement areas, and actionable recommendations.
Conduct structured chat audits to identify deviations from defined processes and escalate non-compliance to relevant stakeholders.
Ensure 100% query coverage by implementing systems where no customer issue remains unanswered or unresolved.

Escalation Management & Customer Retention

Take complete ownership of escalated and high-risk customer issues, ensuring swift and effective resolution to prevent customer churn.
Develop and implement structured escalation handling and service recovery frameworks.
Personally intervene in critical cases to rebuild trust and protect long-term customer relationships.

Customer Engagement, Conversion & Revenue Growth

Drive onboarding of new customers through proactive outreach, including calls to users who download the mobile application.
Convert new users into paying customers by promoting services, offers, and discounts.
Identify and execute upselling and cross-selling strategies to maximize revenue per customer.
Continuously track customer lifecycle to improve retention and repeat business.

Sales Performance & Revenue Accountability

Ensure the sales team consistently meets defined revenue targets through active monitoring and performance tracking.
Identify performance gaps and implement corrective actions including strategy changes, coaching, and stricter supervision.
Take decisive action in cases of underperformance, including escalation and performance management interventions.

Lead Leakage Prevention & Opportunity Management

Identify and plug gaps in the customer journey where leads are lost or not converted.
Establish systems to track, follow up, and convert all incoming leads effectively.
Ensure zero tolerance for missed leads, delayed responses, or untracked opportunities.

Churn Control & Revenue Optimization

Analyze customer drop-offs, missed opportunities, and lost business to identify revenue leakage.
Implement strategies to recover lost customers and optimize revenue from existing and potential clients.
Drive continuous improvement in conversion rates and customer retention metrics.

KPI & KRA Management

Define, implement, and monitor KPIs and KRAs across customer care and sales teams.
Ensure clarity of targets and accountability at individual and team levels.
Conduct regular performance reviews and take proactive measures to ensure targets are consistently met.

Training & Team Development

Design and conduct training programs for new and existing team members on communication standards, customer handling, and operational processes.
Use insights from call audits, chat audits, and performance data to drive targeted training interventions.
Provide continuous coaching, feedback, and mentoring to enhance individual and team performance.

Team Leadership, Motivation & Performance Management

Lead, motivate, and inspire teams to achieve high performance and maintain a results-driven culture.
Conduct regular one-on-one reviews to assess performance, provide feedback, and set development goals.
Make strategic decisions regarding promotions, role changes, and workforce optimization, including managing underperformance and exits where necessary.

Employee Productivity & Workforce Planning

Develop and implement productivity plans to maximize efficiency and output across teams.
Monitor attendance, performance metrics, and workload distribution to ensure optimal resource utilization.
Continuously optimize team structure and workflows to enhance operational efficiency.

Crisis Management & Operational Control

Take charge during operational crises, service disruptions, or high-pressure situations, ensuring minimal impact on customers and business.
Develop contingency plans and rapid response strategies to handle unexpected challenges.
Ensure business continuity and maintain service standards under all circumstances.

Data Management, Reporting & Process Excellence

Maintain structured trackers for customer interactions, complaints, leads, and resolutions.
Analyze operational and performance data to identify trends, risks, and improvement areas.
Present actionable insights and reports to senior management.
Continuously refine processes and SOPs to enhance efficiency, quality, and scalability.

Key Skills & Competencies

Strong leadership and team management ability
Proven experience in KPI/KRA setting and performance management
Strong revenue orientation and sales understanding
Excellent escalation handling and problem-solving skills
Data-driven decision-making capability
High ownership and accountability mindset

Preferred Qualifications

Bachelor’s degree in Business Administration / Operations / Management
5 - 7 years of experience in operations, customer service, or sales management
Experience in service-based or BPO environments preferred

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

Provident Fund

Application Question(s):

Do you have experience in managing operations in a BPO or service-based environment?
The position requires minimum 3 years experience in Operations Management. How many years of experience do you have in Operations / Project Management?
This is a Work from Office position. Are you comfortable travelling to Ballygunge & Naktala (Garia) in South Kolkata for the job?

Work Location: In person

Quick apply

Refine Your Search

user engagement jobs in intally kolkata west bengal

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Assistant Manager – User Engagement

Program Manager

Consultant - Front office Transformation

Senior Analyst

Executive - User Engagement

Delivery Manager

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UI/UX Technical Trainer

Senior Associate (FDD)

UI/UX Trainer

Business Analyst

FAAS-Senior Manager

Microsoft 365 Client Success Specialist

Front-End Development (IC) - Associate

Performance Marketer

S&C GN - Tech Strategy & Transformation - Tech M&A - Manager

Digital Marketing Executive

Business Development Manager (BDM)

Content Lead

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