Jahangirpuri Delhi Delhi Customer support coordinator Jobs – 79 Open Jobs Today

Customer Support Coordinator
Jolly Engineering Works —Jahangirpuri, Delhi, Delhi
- ₹20,000.00 - ₹29,855.80 a month
- Full-time
- CRM software
- Customer service
- Business Administration
Quick apply
6d
Coordinator
IPM Pvt Ltd —Azadpur, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- English
- Project management
- Computer skills
Quick apply
7d
CRM Cum Sales Coordinator
Maharashtrafeeds pvt ltd —Jahangir Puri A Block, Delhi, Delhi
- ₹25,000 - ₹32,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
Customer Service Executive
Surveyors & Valuers Company —Shahpur Jat, Delhi, Delhi
- ₹15,000 - ₹35,000 a month
- Full-time
- Customer service
- Bachelor's degree
- Travel
Quick apply
15h
Area Sales Manager
AMASIA MULTIGRAIN PVT LTD —Delhi, Delhi
- ₹16,017.18 - ₹58,301.39 a month
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Quick apply
Sales Coordinator
ROCKLIGHT —Delhi, Delhi
- From ₹35,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Sales Coordinator
Luxewood India —Naraina, Delhi, Delhi
- ₹45,000 - ₹50,000 a month
- Full-time
- Sales
- Bachelor's degree
- In-person
- Cell phone reimbursement
Quick apply
11d
CRM Executive
Durga Bhai & Co. —Pitampura, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- Salesforce
- English
- Analysis skills
- Health insurance
Quick apply
MIS Coordinator
Virgo Laminates Ltd. —Saket, Delhi, Delhi
- ₹10,136.37 - ₹44,703.01 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer & Sales Support Coordinator
Magnetic Group —Delhi, Delhi
- Full-time
- Remote
- Sales
- English
- Microsoft Office
Quick apply
Corporate Receptionist
Indian MSME Helpline Pvt Ltd —Delhi, Delhi
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
6d
Assistant Operations Manager - Travel Sector
ONS Travels —Model Town, Delhi, Delhi
- Full-time
- Customer service
- Administrative experience
- Business development
Quick apply
10d
Sales Co-ordinator
Aero plast ltd. —Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Paid time off
- Paid sick time
Quick apply
7d
Academic Coordinator GoGlobalWays | Janakpuri, New Delhi
GoGlobalWays —Janakpuri, Delhi, Delhi
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Quick apply
2d
Store Manager
Miniso —Janpath, Delhi, Delhi
- ₹35,000 - ₹45,000 a month
- Full-time
- Management
- Inventory management
- English
Quick apply
Sales Coordinator
TOXMO ELECTRIC MOTORS PVT.LTD —Delhi, Delhi
- From ₹35,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Data Management and Operations
MKY Global Forwarding —Delhi, Delhi
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Project management
Quick apply
Senior Coordinator, Bids & Proposals
WSP —Noida, Uttar Pradesh
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
11d
Executive Assistant to Managing Director
QUANY TECHNOLOGIES PRIVATE LIMITED —Moti Nagar, Delhi, Delhi
- ₹15,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
- Paid sick time
Quick apply
Sales Coordinator
Realply Industries(P) Ltd —Rithala, Delhi, Delhi
- ₹25,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
10d

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Customer Support Coordinator

Jolly Engineering Works
Jahangirpuri, Delhi, Delhi

Quick apply

Job details

Full-time
₹20,000.00 - ₹29,855.80 a month
6 days ago

Qualifications

CRM software
Multilingual
Customer service
Schedule management
Business Administration
Leadership
Communication skills

Full job description

Duties and Responsibilities1. Customer Interaction

Respond to Inquiries: Answer customer questions via phone, email, or live chat promptly and professionally.
Resolve Issues: Handle customer complaints and issues, escalating them when necessary to ensure resolution.
Provide Information: Offer detailed product or service information to customers, helping them make informed choices.

2. Team Coordination

Train Staff: Develop and implement training programs for new team members to equip them with the necessary skills and knowledge.
Schedule Management: Create work schedules for the customer service team to ensure adequate coverage during peak times.
Performance Monitoring: Monitor team performance and provide feedback to ensure service standards are met.

3. Process Improvement

Evaluate Processes: Regularly assess customer service processes and suggest improvements to enhance efficiency and customer satisfaction.
Implement Changes: Work with management to implement changes and ensure the team is updated on new procedures.
Collect Feedback: Gather customer feedback on service quality and share insights with the management team for continuous improvement.

4. Data Management

Maintain Records: Keep accurate records of customer interactions and transactions, including inquiries and complaints.
Analyze Data: Review customer service data to identify trends and areas for improvement in service quality.
Reporting: Prepare regular reports on customer service metrics to assist management in decision-making.

5. Collaboration with Other Departments

Liaise with Teams: Work closely with sales, marketing, and product development teams to address customer needs and feedback.
Support Initiatives: Assist in promoting cross-departmental initiatives aimed at improving customer experience.
Conflict Resolution: Facilitate conflict resolution between departments to ensure a unified approach to customer service.

6. Customer Relationship Management

Build Relationships: Foster positive relationships with customers to encourage loyalty and repeat business.
Engagement Strategies: Develop strategies to engage customers through various channels including social media, email newsletters, and surveys.
Follow-Up: Conduct follow-up communications with customers after issue resolution to ensure satisfaction.

Required Skills and Qualifications

Educational Background: A degree in business administration, communications, or a related field is preferred.
Experience: Previous experience in customer service or a related field is essential, with at least 2 years in a supervisory or coordinating role.
Communication Skills: Excellent verbal and written communication skills are crucial for interacting with customers and team members.
Problem-Solving: Strong problem-solving skills with a focus on providing actionable solutions to customer issues.
Organizational Skills: Exceptional organizational abilities to manage multiple tasks and prioritize effectively.
Technical Proficiency: Familiarity with customer service software and CRM tools to manage customer interactions and data.

Preferred Qualifications

Leadership Experience: Previous experience in a leadership role, overseeing a team of customer service representatives.
Industry Knowledge: Understanding of the industry and products/services offered by the organization will be advantageously.
Multilingual Skills: Proficiency in multiple languages can be beneficial for organizations serving diverse customer bases.

Pay: ₹20,000.00 - ₹29,855.80 per month

Work Location: In person

Quick apply

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