karnataka market manager Jobs – 5329 Open Jobs Today

Manager - Mission Happiness
Aditya Birla Group —Karnataka
Technical Manager
Aditya Birla Group —Karnataka
12d
Relationship Manager, Hubli
Aditya Birla Group —Karnataka
Relationship Manager_Belgaum
Aditya Birla Group —Karnataka
12d
Assistant Manager - Designer Menswear - Peter England
Aditya Birla Group —Karnataka
Partner Manager
SRI Foundation —Kerur, Karnataka
- ₹4,65,307.38 - ₹13,83,732.58 a year
- Full-time
- Microsoft Excel
- English
- In-person
Quick apply
Manager - Design
InMobi —Bengaluru, Karnataka
- AI
6d
Engagement Manager
Zinnov —Koramangala, Bengaluru, Karnataka
Communications Manager
Nord Anglia Education —Bengaluru, Karnataka
- Diploma
Field Engagements Manager-South
Boston Scientific —Bengaluru, Karnataka
Flavourist
Tastemaster Flavours Pvt Ltd —Malur, Karnataka
- Full-time
- In-person
Quick apply
Transition Management - Manager Transition Management
Unisys —Bengaluru, Karnataka
- Full-time
- Project management
7d
AREA MANAGER
CPC Diagnostic —Mangalore, Karnataka
- Full-time
Senior Marketing Manager
Loco Bear - The Ultimate Entertainment Hub —Bangalore City, Bengaluru, Karnataka
- ₹20,00,000 - ₹22,00,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
Sr Manager, Events & Experience - India
Herbalife —Bengaluru, Karnataka
- Full-time
- Diploma
Business Development Manager
Titan Company —Bengaluru, Karnataka
- Computer networking
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Standard Chartered —Bengaluru, Karnataka
- Communication skills
- Health insurance
- Paid sick time
Manager Plantation
Tamara Leisure Experiences —Bengaluru, Karnataka
- Bachelor's degree
Events Lead
The Ken —Bengaluru, Karnataka
- Research
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Senior Operations Manager
Infosys BPM Limited —Bengaluru, Karnataka
9d

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Manager - Mission Happiness

Aditya Birla Group -
Karnataka

Apply Now

Job details

Full job description

Designation:

Location: India Karnataka BLR Yemalur - Block 2

Organization: Fashion & Retail

Job Description:

Job Purpose

Drive culture of customer Centricity in MFL

Job Context & Major Challenges

Madura Fashion & Lifestyle, a division of Aditya Birla Fashion and Retail Ltd, is one of India’s fastest growing branded apparel companies and a premium lifestyle player in the retail sector including product lines that range from affordable and mass-market to luxurious, high-end style and cater to every age group, from children and youth to men and women. Madura Fashion & Lifestyle is defined by its brands - Louis Philippe, Van Heusen, Allen Solly, Peter England and People - that personify style, attitude, luxury and comfort. The Units products are sold through a network of 1000 exclusive stores and around 850+ multi brand outlets.
Mission Happiness is a customer centricity program run by Aditya Birla Group. It follows an NPS methodology of taking feedback from customers across touchpoints ( In-store & 30 days post purchase). Following this there is a Call center set up which gauges Qualitative feedback. This is tied together to present to brands unified analytics about what customers need and where improvements should be made for increased customer centricity
Challenges:
1.Co ordinating brand for unified Huddle across teams to share Consumer Analytics
2.Delay in technology developments for faster launches
3.Limitation in number of questions which can be asked to customers

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1

Responsible to roll out Mission Happiness to all customer touch-points (new formats, brands and new stores). Responsible for end to end execution for roll-out.

1.Co-ordination with Brand teams on finalizing questionnaire
2.Work with tech team to close all tech requirements to launch program
3.Arrange trainings for Retail teams on Mission Happiness program and hence drive response collection
4.Ensure minimum response collection across stores
5.Arrange briefings for HO to drive culture of customer centricity

KRA2

Drive a culture of customer centricity in LP & VH and all brands for Retail

1.Hold regular huddles with Brand teams
2.Drive insight to action amongst teams on showcased analysis
3.Support in Ad hoc analytics for teams

KRA3

Responsible for governance of mission happiness program and streamlining of program

1.Ensure minimum response collections across stores activated with Mission Happiness
2.Ensure regular Huddle conduction across stores
3.Manage Telecoaching Process at call center to ensure stores are hand held on the Mission Happiness program

KRA4

Responsible for driving Rewards and Recognition program across Retail Front end teams

1.Recognize CCA who have shown Customer centricity at stores
2.Communicate the same to Brand retail teams for amplified recognition
3.Organize Quarterly rewards for best CCA’s on customer service

Apply Now

Refine Your Search

market manager jobs in karnataka

Manager - Mission Happiness

Technical Manager

Relationship Manager, Hubli

Relationship Manager_Belgaum

Assistant Manager - Designer Menswear - Peter England

Partner Manager

Manager - Design

Engagement Manager

Communications Manager

Field Engagements Manager-South

Flavourist

Transition Management - Manager Transition Management

AREA MANAGER

Senior Marketing Manager

Sr Manager, Events & Experience - India

Business Development Manager

Manager

Manager Plantation

Events Lead

Senior Operations Manager

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