Kl Cloud platform manager Jobs – 133 Open Jobs Today

Team Lead & SLA Manager
Xpandretail —Kadavanthara, Kochi, Kerala
- ₹45,000 - ₹75,000 a month
- Full-time
- Management
- English
- Bachelor's degree
- Work from home
Quick apply
Cloud Platform Manager
Accenture —Kochi, Kerala
- Full-time
- Communication skills
Manager I - Procurement Platform Operations & Integration Analyst
UST —Thiruvananthapuram, Kerala
- Software troubleshooting
- ERP systems
- AWS
Quick apply
Delivery Manager I
UST —Thiruvananthapuram, Kerala
- Computer Science
- PMP
- Engineering
Quick apply
Sales Manager – Cloud / SaaS / Cybersecurity / HPC
F9 Infotech It Solutions Private Limited —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Oracle
- Sales
Quick apply
Enterprise Solution Manager
Nesa Software Pvt Ltd —Kochi, Kerala
- ₹5,00,000 - ₹8,00,000 a year
- Email
- Computer Science
- Engineering
- Master's degree
Quick apply
Service Manager
Nesa Software Pvt Ltd —Kochi, Kerala
- ₹60,000 - ₹70,000 a month
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Senior Manager Devops
Crayon Data —Cannanore, Kerala
- Full-time
- Azure
- DevOps
- AWS
Lead Enterprise Applications Engineer
Envestnet Asset Management, Inc —Thiruvananthapuram, Kerala
- Hybrid work
- Oracle
- SQL
- Scripting
- Health insurance
Technical Manager - .Net Core
Distinct Infotech —Kochi, Kerala
- ₹1,50,000 - ₹2,25,000 a month
- Full-time
- Azure
- Management
- Computer Science
Quick apply
Associate Manager Business Analyst
Accenture —Kochi, Kerala
- Full-time
- Salesforce
- Bachelor's degree
- APIs
Senior SAP Basis Consultant - 100% Remote
VGreen Technology Solutions (VGreenTEK) —Thiruvananthapuram, Kerala
- ₹90,000 - ₹1,10,000 a month
- Remote
- Azure
- Oracle
- Windows
Quick apply
10d
Senior Manager, Technology Practice
Zyxware Technologies —Thiruvananthapuram, Kerala
- Master's degree
- Bachelor's degree
- JavaScript
- Work from home
Project Manager II
UST —Thiruvananthapuram, Kerala
- Azure
- Microsoft Outlook
- AWS
Quick apply
Technical Product Manager
Jobin & Jismi —Kottat, Thrissur, Kerala
- Full-time
- Azure
- AWS
- Product management
Technical Product Manager
Jobin And Jismi IT Services LLP —Thrissur, Kerala
- From ₹1,00,000 a month
- Full-time
- Azure
- Oracle
- AWS
- Paid time off
- Cell phone reimbursement
Quick apply
Manager II - Information Security, GRC, SOC, Compliance
UST —Kochi, Kerala
- Azure
- AWS
- Analysis skills
Quick apply
Technical Lead-Microsoft Cloud & Infrastructure
F9 Infotech It Solutions Private Limited —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- Windows
Quick apply
6d
Marketing Manager
Calinova Innovation Private Limited —Calicut, Kerala
- Hybrid work
- Management
- Marketing
- Salesforce
- Health insurance
- Paid time off
Quick apply
10d
Salesforce Project Manager
MTI Integration Solutions Private Limited —Kochi, Kerala
- Computer Science
- PMP
- Salesforce

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Team Lead & SLA Manager

Xpandretail
Kadavanthara, Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
₹45,000 - ₹75,000 a month

Benefits

Work from home

Qualifications

Jira
ITIL Certification
Management
Internet of things
LAN
English
Technical support
Bachelor's degree
ITIL
Computer networking
ServiceNow
Leadership
Communication skills
VPN

Full job description

Role Overview

Xpandretail is seeking a highly skilled Team Lead & SLA Manager to lead service delivery, ensure SLA compliance, and manage client-facing support operations. This role is critical to maintaining high-quality service standards for enterprise retail customers using Xpandretail’s analytics and device-driven solutions.

The ideal candidate will have strong experience in IT operations, networking fundamentals, SLA management, ticketing systems, and client communication, with the ability to lead support teams and engage confidently with senior client stakeholders.

Key Responsibilities

Service Delivery & SLA Management

Own and manage end-to-end SLA compliance across all customer support and service operations.

Define, monitor, and report on SLA/KPI metrics such as response time, resolution time, uptime, incident trends, and service quality.

Ensure proactive identification of SLA risks and drive corrective and preventive actions.

Prepare and present SLA reports, service reviews, and RCA documents to internal leadership and clients.

Team Leadership & Operations

Lead, mentor, and manage the support and operations team, ensuring high performance and accountability.

Allocate workloads, manage shifts, and ensure adequate coverage for business-critical support hours.

Conduct regular performance reviews, coaching sessions, and skill development plans.

Enforce standard operating procedures (SOPs), escalation matrices, and incident management workflows.

Client Management & Communication

Act as the primary escalation and communication point for key enterprise clients.

Handle client meetings, service reviews, and incident discussions with clear, confident, and professional English communication.

Translate technical issues into business-friendly explanations for client stakeholders.

Build long-term client trust through transparent communication and consistent service quality.

Technical Oversight (IT, Network & Industry Knowledge)

Possess strong working knowledge of:

IT infrastructure, cloud-based platforms, and application support

Networking concepts (LAN/WAN, firewalls, VPNs, routing basics)

Device-based / IoT / retail analytics environments (cameras, sensors, edge devices)

Support root cause analysis across application, device, network, and cloud layers.

Collaborate with engineering, product, and vendor teams for issue resolution and platform improvements.

Ticketing Systems & Process Management

Own and optimize ticketing systems (e.g., Jira, Zoho desk, ServiceNow, Zendesk, or similar).

Ensure accurate ticket categorization, prioritization, documentation, and closure.

Drive adherence to ITIL-aligned processes including incident, problem, and change management.

Maintain audit-ready documentation for SLAs, incidents, and customer commitments.

Key Performance Indicators

SLA adherence ≥ 98%

Mean Time to Resolution (MTTR) within agreed targets

Reduction in repeat incidents

Customer satisfaction (CSAT) ≥ 4.5/5

On-time service review reports

Zero major SLA breaches per quarter

Required Skills & Experience

Mandatory

4–5 years of experience in IT operations, technical support, or service delivery roles

Minimum 2–3 years in a Team Lead, Service Manager, or SLA-focused role

Strong experience managing SLAs, KPIs, and customer-facing service metrics

Hands-on experience with ticketing systems and support workflows

Excellent understanding of IT systems, networking fundamentals, and cloud environments

Exceptional English communication skills (verbal and written) for client interactions and documentation

Preferred / Advantage

Experience in retail technology, analytics platforms, IoT, or device-based solutions

ITIL Foundation or Service Management certifications

Experience managing global or enterprise customers

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹75,000.00 per month

Benefits:

Work from home

Ability to commute/relocate:

Kadavanthara, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Experience:

SLA Management: 4 years (Required)

Language:

English (Required)

Work Location: In person

Quick apply

Refine Your Search

cloud platform manager jobs in kl

Team Lead & SLA Manager

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