Kolkata West Bengal Senior customer support representative Jobs – 11 Open Jobs Today

Delivery Operations Senior Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Medical Representative (MR)
Careolift Careers —Kolkata, West Bengal
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
7d
Customer Service Representative
Concentrix —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Regional Business Manager (RBM) – Pharmaceutical Division
Careolift Careers —Kolkata, West Bengal
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Commuter assistance
- Health insurance
Quick apply
4d
Area Business Manager (ABM) - Pharmaceutical Division
Careolift Careers —Kolkata, West Bengal
- ₹5,50,000 - ₹7,50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Health insurance
- Cell phone reimbursement
Quick apply
8d
operations Executive (PLX)
DHL —Kolkata, West Bengal
- Email
- Up to 50% travel
- Customer service
- Bachelor's degree
- Health insurance
- Paid time off
7d
Representative, Operations
Concentrix —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Sales Representative
Navyash Wagonmart OPC Pvt. Ltd. —Kolkata, West Bengal
- ₹2,00,000 - ₹2,80,000 a year
- Full-time
- Hospitality
- Customer service
- Merchandising
Quick apply
10d
Sales Co-Ordinator
Delmarchio Eyewear —Howrah, West Bengal
- Sales
- English
- Microsoft Office

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Delivery Operations Senior Analyst

Accenture -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Call center experience
English
Bachelor's degree
Leadership
Communication skills

Full job description

Skill required: Supply Chain - Supply Chain Execution
Designation: Delivery Operations Senior Analyst
Qualifications:Under Gradudate
Years of Experience:2 to 4 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. The Delivery Operations Team Lead plays a pivotal role in driving the success of the program by leading day-to-day operations, guiding team performance, and strengthening client partnerships. This role offers the opportunity to make a direct impact through team leadership, workload planning, and hands-on problem-solving, while helping shape a high-performing, service-focused culture. The Team Lead mentors and develops logistics service representatives to achieve process adherence, productivity, and quality goals, while also overseeing daily database maintenance and troubleshooting. In addition, this position serves as a key communication link between the client and Accenture Management, helping support the client through proactive collaboration, strong relationships, and consistent operational excellence. The flow of tasks involved in the supply chain, such as order fulfilment, procurement, warehousing and transporting.
What are we looking for? Qualifications: • 2+ years of prior experience in a call center environment. • Fluency in English. Education/Certification requirement: • Bachelor’s in appropriate field. • Sound analytical, problem solving and multi-tasking skills. • Excellent verbal, written and interpersonal communication skills. • Ability to perform duties with minimum direction. • Attention to details. • Proficiency in MS Word, Excel, PowerPoint.
Roles and Responsibilities: • Demonstrate and adhere to company’s values. • Support their colleagues and is cooperative with the client. • Assist in tracking and controlling the key performance standards. • Provides feedback to agents through monthly meetings to effectively improve their knowledge, skills, attitudes and overall presentation. • Track and monitor the agents’ work, namely the fulfillment of company and client requirements, in order to maximize the achievement of daily goals. • Distribute the daily work of the team. • Escalate database issues. • Responsible for reporting on various activities: create and analyze Tier I & Tier II client reports (eg escalation files, logistic requests). • Communicate with both internal and external clients. • Act as a first point of contact for escalation from customers. • Escalate specific issues to the appropriate level of management. • Facilitate team communications. • Consistently implement and exceed the company s key performance indicators and quality standards. • Please note that this role may require you to work in flexible shifts

Under Gradudate

Apply Now

Refine Your Search

senior customer support representative jobs in kolkata west bengal

Delivery Operations Senior Analyst

Medical Representative (MR)

Customer Service Representative

Regional Business Manager (RBM) – Pharmaceutical Division

Area Business Manager (ABM) - Pharmaceutical Division

operations Executive (PLX)

Representative, Operations

Sales Representative

Sales Co-Ordinator

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