Specialist - F&A - I2C
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of OTC Assistant Manager We are looking for someone with extensive knowledge and understanding of entire credit management process with expertise managing a team of credit analysts. In this role you will be expected to work on strict deadlines in a business environment while being a good team motivator. SAP knowledge and experience in generating reports from SAP would be an added advantage. Should be open to work in any shift as per the business requirement Responsibilities: - Overseeing multi-functional teams including Billing Cash Application Customer Master Data (CMD) Strategy & Policy Credit Risk Management and Collections. - Manage and provide guidance to FL Ms and their teams ensuring consistent execution of day-to-day operations SLA/KPI adherence and process accuracy. - Serve as the single point of accountability for respective areas of operations within the tower driving end-to-end process ownership. - Develop and execute strategic plans to optimize AR reduce DSO improve cash flow and ensure compliance across the OTC tower. - Monitor operational performance metrics KP Is and SL As analyzing trends and driving corrective or improvement actions. - Partner with other towers (P2 P R2 R) to ensure smooth cross-functional processes seamless data flow and alignment with organizational objectives. - Drive process improvement initiatives automation projects and standardization efforts across the OTC tower. - Oversee month-end and quarter-end close activities ensuring timely billing reconciliations reporting and governance compliance. - Act as SME for OTC processes including Billing Cash Application CMD Collections Write-offs Order Management Treasury and regulatory compliance (SOX statutory). - Lead stakeholder management for clients business partners and internal teams; - provide updates on performance escalations and risk mitigation strategies. - Coach mentor and develop FL Ms and senior team members ensuring succession planning and capability building. - Manage strategic escalations complex disputes and high-value collections issues ensuring resolution aligned with company policies. - Ensure audit readiness and compliance across all processes; - support internal and external audit activities. - Lead cross-regional and global projects driving adoption of new systems tools and process enhancements within OTC. - Champion a culture of operational excellence customer-centricity continuous improvement and compliance across the tower. - Budgeting resource planning and workforce management for the OTC team ensuring optimal staffing and utilization. - Other duties as assigned by Management to include but not limited to account triage special billing serve as billing representative for Account Department projects and initiatives system/software testing and training etc. - Provide periodic reporting and insights to senior leadership on AR performance collections effectiveness process KP Is and risk mitigation.
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-TecF-Tec, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de Aprendizaje, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI)
Required Skills
Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - I2C
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
