Kolkata West Bengal Senior representative Jobs – 29 Open Jobs Today

Senior Team Lead
Gear Inc. —Kolkata, West Bengal
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
Quick apply
Customer Service Representative
Cariva —Salt Lake, Kolkata, West Bengal
- ₹18,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Health insurance
Quick apply
2d
operations Executive (PLX)
DHL —Kolkata, West Bengal
- Email
- Up to 50% travel
- Customer service
- Bachelor's degree
- Health insurance
- Paid time off
11d
HR Generalist Senior Manager - Kolkata
Grant Thornton INDUS —Kolkata, West Bengal
- Human resources
- Communication skills
Delivery Operations Senior Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Representative
Concentrix —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Area Sales Manager (ASM)
3point human capital —Kolkata Mint, Kolkata, West Bengal
- ₹50,000 - ₹80,000 a month
- Full-time
- Sales
- Marketing
- Analysis skills
Quick apply
Senior Manager – Architectural Project Management
MSP Group —Kolkata, West Bengal
- ₹70,000 - ₹1,00,000 a month
- Full-time
- AutoCAD
- PMP
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
11d
Representative, Operations
Concentrix —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Computer skills
Regional Business Manager (RBM) – Pharmaceutical Division
Careolift Careers —Kolkata, West Bengal
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Commuter assistance
- Health insurance
Quick apply
8d
Medical Representative (MR)
Careolift Careers —Kolkata, West Bengal
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
11d
ASIC Design Verification (DV) Manager
Hewlett Packard Enterprise —Kolkata, West Bengal
- Full-time
- Management
- English
- Master's degree
Area Business Manager (ABM) - Pharmaceutical Division
Careolift Careers —Kolkata, West Bengal
- ₹5,50,000 - ₹7,50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Health insurance
- Cell phone reimbursement
Quick apply
12d
Senior Sales Executive
QHT CLINIC —Taltala, Kolkata, West Bengal
- ₹12,660.74 - ₹30,000.00 a month
- Full-time
- Customer service
- English
- Presentation skills
- Health insurance
- Flexible schedule
Quick apply
3d
Sales Team Leader
Career bloom —Salt Lake, Kolkata, West Bengal
- ₹25,000 - ₹30,000 a month
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
3d
Audit - SASS - Assistant Manager
Grant Thornton INDUS —Kolkata, West Bengal
- Azure
- AWS
- Recruiting
5d
Sales Manager -- Academic Software Sales
Elmax Systems & Solutions —Kolkata, West Bengal
- ₹55,000 - ₹65,000 a month
- Full-time
- Sales
- Engineering
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Sales Representative
Gexart Digital Technologies —Kolkata, West Bengal
- ₹15,000.00 - ₹36,661.80 a month
- Part-time
- Hybrid work
- English
- Communication skills
- Paid time off
- Work from home
Quick apply
EHR Ancillary System Analyst
Luxoft —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Tele Caller Executive
Futuera Mediawox & Entertainments Pvt Ltd —Kolkata, West Bengal
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- Microsoft Office
- In-person
- Paid time off
- Cell phone reimbursement
Quick apply
14d

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Senior Team Lead

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time

Qualifications

Bengali
English
Analysis skills
Quality assurance
Bachelor's degree
Communication skills

Full job description

Job Information:

You are in charge of leading and supervising a group of content moderators. Guarantee that content guidelines are followed, a secure and polite online environment is maintained, and any platform policy violations are addressed, this function entails monitoring and directing the moderating staff.

The Senior Team Leader for Moderation is crucial in preserving the integrity of online platforms and making sure that users are treated with respect and safety. To address new concerns and maintain round-the-clock moderation coverage, this role may entail working erratic hours, including evenings and weekends.

Location: Kolkata, India

Key Responsibilities:

Manage, inspire, and mentor a group of content moderators along with TLs.
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting moderators.
Make sure that all content moderation tasks are completed smoothly and effectively.
Keep up with platform rules and regulations and make sure the team follows them.
Keep an eye on the correctness and quality of the content, pointing out any shortcomings.
Implement quality assurance procedures to uphold strict criteria for moderation.
To ensure consistency and correctness, conduct audits and evaluations of the moderator's actions.
Conduct briefings & process updates to the team to improve their abilities.
Work together to update and improve the content rules and policies with the content policy team.
Inform the moderation of any modifications to the policy.
Manage client escalations and reverts to the client mails immediately.
Should make himself approachable for moderators.
Report any issue, challenges directly to the reporting manager immediately.
Will be responsible for checking the roster adherence of moderators and managing shrinkages of the floor.
Leading team meetings, asking questions to Teamleaders, moderators to better understand the representatives are receiving, educating and coaching workers regarding processes and practices, and explain expectations to moderators.
Assisting the team members in identifying trend analysis and establishing call center goals.
Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and incase of any deviation correct action plan to be shared.
Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated based on the volume trend analysis and maximize the call center efficiency.
Attention to details, decisiveness & soft spokenness.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Qualifications and Requirements:

A bachelor's degree in a field (such as communications, psychology, sociology, or a similar field) that is applicable.
Fluent in English. At least C1 level.
Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
A track record in content moderation or a related industry.
Strong team management and leadership abilities.
Excellent interpersonal and communication abilities.
Proficiency with software and tools for moderating.
Problem-solving and analytical thinking skills.
Understanding of the rules and regulations for internet platforms.
Ability to manage delicate material and perform under pressure.
Knowledge of the moral and legal issues involved in content moderation.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and continuing education.
Fulfilling and rewarding work helping individuals improve their mental well-being.
Contribution to the overall mental health and wellness of the community.

Quick apply

Refine Your Search

senior representative jobs in kolkata west bengal

Senior Team Lead

Customer Service Representative

operations Executive (PLX)

HR Generalist Senior Manager - Kolkata

Delivery Operations Senior Analyst

Customer Service Representative

Area Sales Manager (ASM)

Senior Manager – Architectural Project Management

Representative, Operations

Regional Business Manager (RBM) – Pharmaceutical Division

Medical Representative (MR)

ASIC Design Verification (DV) Manager

Area Business Manager (ABM) - Pharmaceutical Division

Senior Sales Executive

Sales Team Leader

Audit - SASS - Assistant Manager

Sales Manager -- Academic Software Sales

Sales Representative

EHR Ancillary System Analyst

Tele Caller Executive

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