Kukatpally, Hyderabad, Telangana Adecco india, hiring for self Jobs – 3320 Open Jobs Today

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Customer Service Representative

Optum -
Hyderabad, Telangana

Apply Now

Job details

Full-time
5 days ago

Benefits

Health insurance

Qualifications

CRM software
Customer service
Bachelor's degree
Computer skills
Communication skills
Help desk

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

With every role in the company, each position has a requirement for building quality into every output. The Technology Quality Function is reserved for those positions where Quality is the primary objective of the work delivered. Technology Quality roles will cover all primary quality activity across all technology functions that ensure we deliver high quality products and services. These roles include, but are not limited to, strategy, planning, standards, process, policy, tools, engineering, assurance, management, metrics, research and development, automation, data preparation, maintenance, new development, operations and delivery.

Primary Responsibilities:

Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
Guide patients in navigating online pharmacy platforms and mobile applications
Resolve issues related to prescription delays, billing, and insurance claims
Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
Document all interactions accurately in the system
Collaborate with pharmacists, technicians, and other departments for medication-related concerns
Escalate complex issues to appropriate personnel when necessary
Maintain compliance with HIPAA and other healthcare privacy regulations
Handle up to 2.5 concurrency Chats
Take chat messages per day from customers who have questions about their health benefits
Support secure email inquiries
Use personality and our tools to help customers through the health care benefits available to them
Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
Provide product information, use service engagement skills, and efficiently use service resources
Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement"
Adapt to continual change as the department fine-tunes the messaging program
Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualification:

Any Graduate Degree
Freshers can apply

Preferred Qualification:

Customer Service experience

Soft Skills:

General knowledge of computers and business operations
Proven ability to communicate articulately and credibly
Solid keyboard skills and experience using helpdesk, ordering or CRM software
Demonstrated ability to achieve service goals
Success in highly automated environment
Dynamic and engaging written communication style
Excellent interpersonal and business communications skills - verbal and written
Demonstrated self-motivation

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

#njp

Apply Now

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