MULTI-SKILLED TECHNICIAN (MST) – ENGINEERING & MAINTENANCE
Department: Engineering / MaintenanceLocation: Centro Hotels / SARC Hospitality Properties, PuneReports To: Maintenance Manager / Engineering Manager / Engineering SupervisorWork Location: In person
Job Summary
The Multi-Skilled Technician (MST) is responsible for preventive maintenance, troubleshooting, repairs and general upkeep across Centro Hotels and other SARC Hospitality properties.
The MST is expected to be a hands-on technical all-rounder who can work across multiple areas including:
- Electrical
- Plumbing
- HVAC / Air-conditioning
- Carpentry
- Painting and polishing
- Minor civil work
- Pumps and motors
- Kitchen and hotel equipment
- Water and drainage systems
- Basic refrigeration
- CCTV
- IT, networking and hotel technology
- General property maintenance
We do not expect the candidate to be an expert in every technical area on Day 1.
The ideal candidate should have good practical capability in at least one or two technical trades, basic understanding of other maintenance areas, strong troubleshooting ability and, most importantly, the ability and willingness to learn quickly.
The MST should have the attitude:
“I may not know this yet, but I will understand it, learn it and figure out what needs to be done.”
Key Responsibilities1. General Maintenance & Troubleshooting
- Perform routine inspections, maintenance and repairs throughout the property.
- Attend guest-room, public-area and back-of-house maintenance complaints promptly.
- Diagnose problems before immediately calling an outside vendor.
- Carry out repairs safely within own capability.
- Escalate specialist work appropriately when required.
- Identify the root cause of recurring problems rather than repeatedly carrying out temporary fixes.
- Ensure completed repairs are neat, safe and properly finished.
- Follow up on repairs until the problem is fully closed.
2. Electrical Maintenance
Carry out basic electrical troubleshooting and repairs including:
- Lights and light fittings
- Switches
- Sockets
- Fans
- MCBs and circuit breakers
- Basic wiring
- Equipment electrical connections
- Emergency lights
- Electrical fixtures
Identify unsafe electrical conditions and escalate work requiring specialist expertise.
3. Plumbing & Sanitary Maintenance
Maintain and repair:
- Taps
- Toilets
- Flush systems
- Washbasins
- Showers
- Health faucets
- Pipes
- Flexible hoses
- Drainage systems
- Minor blockages
- Water supply lines
- Sanitary fittings
Repairs should preferably solve the root cause, not simply stop the immediate symptom.
4. HVAC & Air-Conditioning
Assist with routine inspection, troubleshooting and preventive maintenance of air-conditioning systems.
Tasks may include:
- Checking cooling performance
- Cleaning filters
- Checking drain lines
- Identifying leakage
- Checking abnormal noise or vibration
- Basic thermostat/controller troubleshooting
- Identifying basic electrical or mechanical faults
- Supporting specialist HVAC vendors where required
5. Carpentry & Fixtures
Carry out minor carpentry and repair work including:
- Doors
- Door closers
- Hinges
- Handles
- Locks
- Windows
- Furniture
- Shelves
- Fixtures
- Cabinetry
- Minor woodwork
6. Painting, Polishing & Minor Civil Work
Undertake or assist with:
- Paint touch-ups
- Wall patching
- Polishing
- Furniture touch-ups
- Silicone application
- Grouting
- Minor tile repairs
- Minor masonry work
- Small civil repairs
All repairs should be completed cleanly and neatly, particularly in guest-facing areas.
7. Pumps, Motors & Water Systems
Monitor and assist with the maintenance of:
- Water pumps
- Booster pumps
- Motors
- Water tanks
- Water-level systems
- Heat pumps / hot-water systems
- Drainage systems
- Water supply systems
Report unusual noise, vibration, leakage, overheating or other abnormalities before equipment fails.
8. Hotel, Kitchen & Engineering Equipment
Assist in troubleshooting and maintaining equipment including:
- Refrigerators and freezers
- Kitchen equipment
- Exhaust systems
- Ventilation equipment
- Water-heating equipment
- Housekeeping equipment
- Guest-room equipment
- Small electrical appliances
- Other engineering equipment
Specialist vendors may be used where required, but the MST should understand the issue and assist with diagnosis and testing.
9. Basic IT, Networking & Technology
The MST should be comfortable learning and performing basic troubleshooting of hotel technology.
This may include:
- Wi-Fi
- Routers
- Network switches
- LAN connections and cables
- Wi-Fi access points
- CCTV cameras
- Smart TVs
- Computers
- Printers
- Electronic locks
- Sensors
- Connected hotel equipment
- Other basic technology systems
The MST is not expected to be an IT engineer, but should be comfortable with technology and willing to learn.
10. Preventive Maintenance
Carry out preventive maintenance as per daily, weekly, monthly and periodic schedules.
This includes checks of:
- Guest rooms
- Electrical systems
- Plumbing
- HVAC
- Pumps and motors
- Drainage
- Water systems
- Kitchen equipment
- Exhaust systems
- Furniture
- Sanitary fittings
- Lighting
- Hotel technology
- Public areas
- Back-of-house areas
The objective is to find the problem before the guest finds it.
Preventive maintenance is a major responsibility of this role.
11. Guest Room Maintenance
Inspect guest rooms for defects including:
- AC cooling
- Hot water
- Water pressure
- Plumbing
- Lighting
- Electrical sockets
- TV
- Wi-Fi
- Door locks
- Door closers
- Furniture
- Bathroom fittings
- Drainage
- Paint
- Grouting
- Silicone
- General fixtures
Guest-facing maintenance complaints must be treated as a priority.
12. Emergency & Breakdown Maintenance
Be prepared to respond quickly to urgent engineering problems such as:
- AC breakdowns
- Electrical trips
- Water supply interruptions
- Pump failures
- Hot-water failures
- Major leakages
- Drainage blockages
- Guest-room equipment failures
Hospitality operations require fast response and clear communication.
13. Tools, Spares & Inventory
- Use engineering tools correctly and safely.
- Keep tools organized and return them after use.
- Report damaged or missing tools.
- Monitor commonly used spare parts.
- Record spare consumption where required.
- Inform the supervisor before critical spares run out.
- Maintain engineering stores and work areas neatly.
14. Maintenance Records
Maintain accurate records of:
- Complaints attended
- Repairs completed
- Preventive maintenance
- Spare parts used
- Equipment faults
- Pending work
- Vendor visits
- Repeat breakdowns
Maintenance records may be maintained through checklists, registers, smartphones or digital systems.
15. Vendor Coordination
When specialist vendors are required:
- Explain the technical issue clearly.
- Assist with access and troubleshooting.
- Observe the work being carried out.
- Ensure work areas are protected.
- Test equipment after repair.
- Report incomplete or poor-quality work.
- Avoid accepting temporary or unsafe fixes.
16. Safety
All work must be carried out safely.
The MST must:
- Follow electrical isolation procedures.
- Use appropriate PPE.
- Use ladders and tools correctly.
- Keep work areas safe for guests and staff.
- Follow fire and emergency procedures.
- Report unsafe equipment or conditions.
- Avoid carrying out work beyond their safe level of competence.
- Escalate specialist or regulated work when necessary.
Safety comes before speed.
Required Skills & Candidate Profile
We are looking for someone who is an all-rounder by attitude and mindset.
The candidate should:
- Have practical knowledge in at least one or two technical trades.
- Have basic working knowledge or interest in learning other maintenance trades.
- Be mechanically and technically minded.
- Have good troubleshooting and fault-finding ability.
- Be comfortable using hand tools and basic testing instruments.
- Be willing to work across electrical, plumbing, HVAC, carpentry, painting and equipment maintenance.
- Be comfortable using smartphones and technology.
- Be willing to learn basic IT and networking troubleshooting.
- Learn new equipment and systems quickly.
- Take ownership of problems until they are resolved.
- Avoid unnecessary dependence on vendors.
- Pay attention to quality and finishing.
- Communicate respectfully with guests and colleagues.
- Work calmly during breakdowns.
- Be willing to learn continuously.
We value versatility and learning ability more than narrow specialization.
A candidate may be stronger in electrical, plumbing, HVAC or another particular trade.
That is acceptable.
What is important is that the candidate is curious, practical and willing to become multi-skilled.
Educational Qualification
Preferred:
- ITI / Diploma in Electrical, Mechanical, Refrigeration, HVAC or related technical field.
Experience:
- Approximately 1–3 years of relevant hands-on experience in hotel maintenance, facility management, hospitals, commercial buildings, residential facilities or similar environments is preferred.
However, exceptional candidates with strong practical ability and learning aptitude may also be considered.
Example Daily Tasks
A typical day may include:
- Repairing a leaking tap.
- Clearing a blocked drain.
- Repairing a door closer.
- Replacing a damaged switch or light fitting.
- Checking an AC that is not cooling.
- Cleaning AC filters.
- Repairing a lock or furniture item.
- Touching up damaged paint.
- Inspecting water pumps.
- Checking a motor making abnormal noise.
- Investigating a Wi-Fi or TV connectivity issue.
- Checking a CCTV camera.
- Assisting with a kitchen equipment fault.
- Completing preventive maintenance checks.
- Recording completed work.
- Following up on an earlier repair to ensure the issue has not repeated.
The exact work will vary from day to day.
That is why versatility is essential for this role.
Working Conditions
- Work according to duty roster and operational requirements.
- Requires standing, walking, bending, lifting and climbing ladders.
- May require working in plant rooms, service areas and confined spaces where safe and permitted.
- Must be prepared to respond to emergency maintenance situations.
- May occasionally be required to support another SARC property.
- Weekly offs and shifts will be scheduled according to operational requirements.
Growth Opportunity
SARC Hospitality believes strongly in developing technical team members from within.
A good MST should become significantly more capable over time.
Possible growth path:
MST → Senior MST → Engineering Supervisor → Engineering Manager
Team members will be encouraged to continuously develop skills across:
Electrical → Plumbing → HVAC → Carpentry → Equipment → Technology → Preventive Maintenance → Team Leadership
Benefits
- Food provided
- Paid sick leave
- Paid time off
- Provident Fund
- Learning and skill-development opportunities
- Internal career-growth opportunities
What Good Looks Like at SARC
We do not want:
“This is not my work.”
We want:
“Let me see what the problem is.”
We do not want:
“I don't know this.”
We want:
“I haven't learned this yet.”
We do not want the same problem repaired repeatedly.
We want technicians who ask:
“Why did this break, and how can we prevent it from happening again?”
Pay: ₹18,000.00 - ₹27,000.00 per month
Benefits:
- Food provided
- Paid time off
Work Location: In person
