Maharashtra Process supervisor Jobs – 1799 Open Jobs Today

Ops Sup Sr Supervisor - C11
Citi —Pune, Maharashtra
- Full-time
- Customer service
- Microsoft Office
- Master's degree
Supervisor in Production Department
Astride Tyres & Tracks Pvt. Ltd. —Jejuri, Pune, Maharashtra
- ₹2,50,000 - ₹3,00,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
- Health insurance
- Food provided
Quick apply
13d
Warehouse Supervisor/Manager
Godamwale Logistics & Trading Pvt. Ltd. —Khed, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- B.Sc
- Databases
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
Production Supervisor
Samarth Furniture Industries —Andarsul, Nashik, Maharashtra
- ₹18,000 - ₹20,000 a month
- Full-time
- 12th Pass
- In-person
- Manufacturing
- Health insurance
- Cell phone reimbursement
Quick apply
10d
Production Supervisor/ Engineer
RACHITA CONSTRUCTIONS —Igatpuri, Maharashtra
- ₹27,000 - ₹30,000 a month
- Full-time
- B.Sc
- English
- Bachelor's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
5d
Compression Molding Supervisor
Thriam Polymers —Ahmadnagar, Maharashtra
- ₹20,000 - ₹30,000 a month
- Overnight shift
- Microsoft Excel
- Assembly
- Analysis skills
- Paid time off
Quick apply
4d
VMC Programmer/Supervisor
Auto Mech (India) Pvt Ltd —Khed, Maharashtra
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Bachelor's degree
- In-person
- Diploma
- Health insurance
- Food provided
Quick apply
Sr. Production Supervisor
Utkarsh Transmissions Pvt.Ltd. —Unknown, Maharashtra
- ₹9,504.63 - ₹33,599.67 a month
- Full-time
- Microsoft Excel
- ERP systems
- Assembly
- Health insurance
- Paid time off
Quick apply
Electroplating Supervisor
Opticsfit —Mira Road, Thane, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Project management
- Bachelor's degree
- In-person
Quick apply
10d
Factory Supervisor
Blue Blood Breweries & Food Pvt Ltd —Raigad, Maharashtra
- ₹12,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Computer skills
Quick apply
6d
Analyst - Employee Vetting & Background checks
KPMG —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Production Supervisor
Epitome Components Pvt Ltd —Ahmadnagar, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- ERP systems
- Bachelor's degree
- In-person
Quick apply
Supervisor -Shop Floor
Subodhan Engineers —Baramati, Pune, Maharashtra
- ₹35,000 - ₹45,000 a month
- Full-time
- Supervising experience
- Electrical experience
- In-person
Quick apply
6d
Site Supervisor – Industrial Automation
Korent Solution India Private Limited —Satara District, Maharashtra
- ₹30,000 - ₹60,000 a month
- Full-time
- Supervising experience
- Programmable logic controllers
- Electrical experience
- Commuter assistance
- Paid time off
Quick apply
23h
Production Manager
SHREENATH FINE CHEM INDIA PVT. LTD —Saoner, Maharashtra
- ₹60,000 - ₹70,000 a month
- Full-time
- Microsoft Excel
- B.Sc
- Master's degree
Quick apply
Production Supervisor – Ayurvedic Manufacturing Plant
Inducare Pharma Pvt. Ltd.(Ayurvedic) —Jejuri, Maharashtra
- ₹20,000 - ₹40,000 a month
- B.Sc
- Laboratory experience
- Master's degree
Quick apply
Production Supervisor
SHREENATH FINE CHEM INDIA PVT. LTD —Saoner, Maharashtra
- ₹20,000 - ₹25,000 a month
- Weekend availability
- Bachelor's degree
- In-person
- Manufacturing
- Health insurance
- Paid time off
Quick apply
Production Supervisor
BORASTE AGRO IMPLEMENTS & ALLIED INDUSTRY —Ambad, Nashik, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- In-person
- Manufacturing
Quick apply
Quality Controller Supervisor
Shree Yash Stainless Pvt Ltd —Vasai, Maharashtra
- ₹35,000 - ₹45,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
Site Head
unilift cargo system pvt ltd —Pen, Maharashtra
- ₹80,000 - ₹90,000 an hour
- Full-time
- Microsoft Office
- Analysis skills
- Project management
Quick apply
5d

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Ops Sup Sr Supervisor - C11

Citi -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Live chat
Customer service
Process improvement
Microsoft Office
Master's degree
Analysis skills
Quality assurance
Bachelor's degree
Leadership
Communication skills

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Key Responsibilities:

Operational Leadership: Oversee the daily operations of customer service team, ensuring optimal staffing, efficient chat queue management, and adherence to digital communication policies and procedures.
Performance Management: Establish, monitor, and achieve critical chat-specific customer service KPIs, including Average Response Time (ART), Concurrent Chat Handling, Chat Abandonment Rate, Quality Assurance (QA) scores for written interactions, and First Contact Resolution (FCR) in digital channels. Develop and implement strategies to enhance these metrics.
Team Development & Coaching: Lead, coach, and mentor team members focusing on effective written communication, tone, multi-tasking skills in a chat environment, and efficient use of chat tools and resources. Conduct regular performance reviews and identify development opportunities.
Strategy & Planning: Contribute to the strategic development and execution of digital customer service initiatives, including integrating new chat technologies, optimizing chat flows, and exploring AI/chatbot synergies to improve efficiency and customer experience.
Process Improvement: Identify areas for improvement within chat operations, implement best practices for digital engagement, streamline chat processes (e.g., template usage, knowledge base integration), and reduce resolution times. Drive continuous improvement based on data analysis and customer feedback.
Stakeholder Collaboration: Collaborate with cross-functional teams such as Workforce Management, Technology, Bot team and Quality Assurance to ensure seamless integration of chat channels and alignment with overall business goals.
Reporting & Analysis: Analyze chat interaction data, generate comprehensive reports on team performance, chat trends, and bot performance. Provide actionable insights and recommendations to senior management for strategic decision-making.
Issue Resolution: Serve as an escalation point for complex or sensitive customer issues encountered via chat, ensuring timely and effective resolution while upholding service standards.
Compliance & Risk Management: Ensure all chat operations comply with internal policies, industry regulations, and legal requirements pertaining to digital communication and data privacy. Identify and mitigate potential operational risks.

Projects & Initiatives: Lead and participate in various projects and initiatives aimed at enhancing the chat platform, introducing new features, improving agent tools, or integrating with other digital channels to elevate the overall digital customer experience.

Qualifications:

Education: Bachelor’s degree/University degree or equivalent experience. Master's degree preferred.
Experience: Minimum of 8+ years of progressive experience in customer service operations, with at least 3+ years in people manager role in customer service teams
Adaptability: Ability to thrive in a fast-paced, technology-driven environment and manage multiple digital priorities effectively.
Leadership Skills: Strong leadership, motivational, and coaching abilities, with a track record of developing high-performing teams in a digital context.
Analytical Skills: Excellent analytical and problem-solving skills, with the ability to interpret digital interaction data, identify trends, and make data-driven decisions.
Communication: Exceptional written communication skills, with a keen understanding of digital communication etiquette, brand voice, and clarity. Strong verbal communication for internal leadership.
Technical Proficiency: Proficient in chat management systems, knowledge base systems, and familiarity with AI/chatbot technologies. Proficient in Microsoft Office Suite.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

process supervisor jobs in maharashtra

Ops Sup Sr Supervisor - C11

Supervisor in Production Department

Warehouse Supervisor/Manager

Production Supervisor

Production Supervisor/ Engineer

Compression Molding Supervisor

VMC Programmer/Supervisor

Sr. Production Supervisor

Electroplating Supervisor

Factory Supervisor

Analyst - Employee Vetting & Background checks

Production Supervisor

Supervisor -Shop Floor

Site Supervisor – Industrial Automation

Production Manager

Production Supervisor – Ayurvedic Manufacturing Plant

Production Supervisor

Production Supervisor

Quality Controller Supervisor

Site Head

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