Nagla Charandas Noida Uttar Pradesh Customer support associate Jobs – 76 Open Jobs Today

Advanced Associate, Customer Service
Pearson —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Domestic BPO Hiring || Noida
Ebix Payment Services Pvt Ltd —Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- Master's degree
- 12th Pass
- Health insurance
Quick apply
Associate - Customer Care - Voice 5A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
International Customer support associate
Recruitia A Brand of Manju Workforce Solutions —Noida, Uttar Pradesh
- From ₹51,350 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
17h
Customer Support Associate – Chat Process (Semi-Technical)
CSG Technosol Pvt Ltd —Noida, Uttar Pradesh
- ₹10,000 - ₹20,000 a month
- Full-time
- English
- Bachelor's degree
- Typing
Quick apply
Customer Support Associate
Boundless trends Pvt Ltd —Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
Quick apply
Customer Care Executive (US Voice Process)
CHRO Consulting LLP —Noida, Uttar Pradesh
- ₹28,500 - ₹32,000 a month
- Full-time
- English
- Microsoft Office
- 12th Pass
Quick apply
Process Associate - Process Associate - Customer Care
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Customer Support Associate
SV Global Designs Pvt. Ltd. —Okhla, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Weekend availability
- English
- Microsoft Office
- In-person
Quick apply
Customer Support Specialist
Visit Health Pvt LTD —Noida Sector 16, Noida, Uttar Pradesh
- ₹21,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Health insurance
- Paid sick time
Quick apply
Customer Support Associate
CSG Technosol Pvt. Ltd. —Noida Sector 62, Noida, Uttar Pradesh
- ₹10,000 - ₹20,000 a month
- Full-time
- English
- Bachelor's degree
- Typing
Quick apply
Customer Support Associate
Entab Infotech Pvt. Ltd —Okhla, Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Helpdesk Associate
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
10d
Customer Support
Corpseed ITES Private Limited. —Noida, Uttar Pradesh
- ₹17,000 - ₹20,000 a month
- Urgently hiring
- CRM software
- English
- Microsoft Office
- Cell phone reimbursement
Quick apply
Customer Success Associate (Third Party Payroll)
Nasscom —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Outlook
- English
Helpdesk Associate - troubleshooting
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- English
6d
Helpdesk Associate - Technical Troubleshooting
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- English
Sr. Associate - HRO - Employee Lifecycle Management 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Customer Support Agent
Regain Associates —Noida, Uttar Pradesh
- ₹12,000 - ₹16,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Food provided
Quick apply
Customer Support Representative
SBM Management ConsultinG —Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d

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Advanced Associate, Customer Service

Pearson -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
English
Microsoft Office
Bachelor's degree
Communication skills

Full job description

The Advance Associate, Test Centre Support (Channel Care Associate) is responsible for providing non-technical customer service support to Pearson VUE third-party test centers through proactive test center engagement, quality management, and developing and maintaining effective relationships in order to influence a positive exam delivery experience for our clients' candidates. They will monitor operations, day-to-day activities, and customer satisfaction, compliance monitoring and training.

Working closely with various teams like the Program Coordinators, Channel Sales, and Test Centre Personnel. The Channel Care Associate manages assigned channel care and quality tasks to ensure high-quality internal and external customer service.

This role requires the individual to be located within commuting distance of the Pearson VUE Noida office. The position will be primarily home‑based, with the possibility of occasional office‑based work. To support test centers in the Americas region, the role will involve night shifts, with start and end times occurring during overnight hours.

Duties include:

**Operations **

Perform regular outbound calls to the Select Pearson VUE Test Centers and regular Pearson VUE Test Centers (PVTC) to develop relationships, provide support and training as needed, or make requests to PVTCs for capacity and expansion.
Maintain a comprehensive understanding of test center policies and procedures and exam sponsor requirements for test delivery.
Work in accordance with the departmental key performance indicators (KPIs).
Work with other departments on new site applications, review and provide guidance on applications and feedback as needed.
Engage with test centers on any quality issues that may be reported, create case report and retraining actions as determined based on the issues reported.

**Case Management **

Manage incoming calls during scheduled department hours.
Respond to incoming inquiries from test centers and regional managers via phone, cases, and e-mail in a timely, professional, and efficient manner.
Monitor unassigned voicemails, cases and e-mails coming into the shared mailboxes and respond or re-assign accordingly.
Ensure a case is created, correctly assigned, prioritized, and updated for every test center issue brought to the department’s attention (including those not assigned directly to you).
Follow up on assigned cases to resolution, ensuring complete and accurate documentation of issues, escalations, decisions, and outcomes.
Exercise judgment in prioritizing and reclassifying cases and tasks, to ensure more important issues are addressed ahead of less time-sensitive cases/tasks.
Document and follow up on complaints registered against test centers.
Promptly escalate security incidents and other critical issues.

**Audit **

Proactively monitor test center compliance with policy, procedure, and performance requirements.
Audit test center log sheets and other records to ensure operational compliance.
Corrective Action
Work with test centers that are performing below standards to implement corrective action plans.
Participate in test administrator training initiatives.
Handle the suspension and closure of PVTCs and PVTC Selects as directed.

Essential Experience and Qualifications

3 to 5 years of experience required
Bachelor’s Degree required
Vocational experience in a similar environment.
Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data.
Ability to take responsibility for actions, a self-starter who can work well in a dynamic and busy environment.
Prioritization skills and experience of dealing with multiple projects in a structured way.
Experience in a customer-facing environment, where ensuring high levels of customer satisfaction is essential.
Ability to establish rapport and deal with people at varying levels, both internally and externally.
Excellent English communication skills, both written and oral.
Ability to work in a team structure.
Sound working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages.
Ability to ask thoughtful questions, collaborate and research internal process documentation and resources as needed.

Required Competencies

Excellent English skills, both written and oral
Collaborative Working
Commitment to Improving quality of service
Customer Focus
Effective Communication.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 24057

Apply Now

Refine Your Search

customer support associate jobs in nagla charandas noida uttar pradesh

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