Nehru Nagar Coimbatore Tamil Nadu Customer care manager Jobs – 28 Open Jobs Today

Customer Experience Manager
Motherhood Hospitals —Coimbatore, Tamil Nadu
- ₹10,870.36 - ₹50,000.00 a month
- Full-time
- Management
- Master's degree
- Analysis skills
Quick apply
12d
Clinic Manager
ROOTWISE AESTHETICS CLINIC —Rs Puram, Coimbatore, Tamil Nadu
- ₹30,000 - ₹50,000 a month
- Call employer
- Microsoft Excel
- Management
- Marketing
- Paid sick time
Quick apply
manager - Healthcare BPO
Sara infotech —Coimbatore, Tamil Nadu
- ₹50,000.00 - ₹72,561.97 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Commuter assistance
- Health insurance
Quick apply
3d
CRM Manager (Real Estate)
Covai Property Centre (India) Private Limited —Ganapathy, Coimbatore, Tamil Nadu
- ₹50,000 - ₹60,000 a month
- Full-time
- CRM software
- Master's degree
- Business Administration
- Health insurance
- Cell phone reimbursement
Quick apply
Customer Relationship Manager (Property Developers)
VENKATARAMAN KARTHIKEYAN —Coimbatore, Tamil Nadu
- ₹55,000 - ₹60,000 a month
- Full-time
- CRM software
- Customer service
- Master's degree
Quick apply
2d
Logistics & Warehouse Manager – Cosmetics, Skincare & E-commerce
Fleurveda Pvt Ltd —Madukkarai, Tamil Nadu
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Inventory management
- Bachelor's degree
Quick apply
Store Manager
Spinnify Laundry —Goldwins, Coimbatore, Tamil Nadu
- ₹12,135.06 - ₹15,000.00 a month
- Full-time
- Sales
- Customer service
- In-person
- Paid time off
Quick apply
7d
Tele Marketing Executive (Senior Living, Coimbatore)
Covai Property Centre (India) Private Limited —Ganapathy, Coimbatore, Tamil Nadu
- ₹20,000 - ₹30,000 a month
- Email
- Microsoft Word
- CRM software
- Hospitality
- Health insurance
- Cell phone reimbursement
Quick apply
Store Manager
V support Solutions —Coimbatore, Tamil Nadu
- ₹40,000 - ₹60,000 a month
- Email
- Inventory management
- Customer service
- English
Assistant Manager Guest Service
AccorHotel —Coimbatore, Tamil Nadu
- Weekend availability
- Hospitality
- Customer service
- Continuous improvement
Quick apply
R&B Controller
ALSTOM —Coimbatore, Tamil Nadu
- Full-time
- Project management
- Team management
- Manufacturing
2d
Inspector
Flowserve India Controls Pvt. Ltd. —Coimbatore, Tamil Nadu
- Full-time
- Customer service
- Assembly
- Analysis skills
Quick apply
Trainee
ALSTOM —Coimbatore, Tamil Nadu
- Full-time
- Assembly
- Analysis skills
- Electrical experience
Senior Manager - Offer Safety
Schneider Electric —Coimbatore, Tamil Nadu
- Online application
- Engineering
- English
- Bachelor's degree
Business Development Manager
Versa Drives —Coimbatore, Tamil Nadu
- Sales
- Engineering
- English
Senior Product Manager
Kovai.co —Coimbatore, Tamil Nadu
- Microsoft Excel
- Azure
- Product management
- Health insurance
Quick apply
Industrial Controller Coimbatore
ALSTOM —Coimbatore, Tamil Nadu
- Full-time
- ERP systems
- Finance
- Communication skills
Customer Support Associate
Thamirabarani & co —Coimbatore, Tamil Nadu
- ₹10,000 - ₹16,000 a month
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Food provided
Quick apply
Site Project Director (Looms & Cubicles)
ALSTOM —Coimbatore, Tamil Nadu
- Full-time
- Bachelor's degree
- Manufacturing
- Communication skills
3d
Medical Representative / HCS
Colostocare —Coimbatore, Tamil Nadu
- ₹15,000 - ₹32,000 a month
- Full-time
- Nursing
- Communication skills
- Health insurance
Quick apply
10d

I want to receive the latest job alerts for customer care manager in nehru nagar coimbatore tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care manager jobs near nehru nagar coimbatore tamil nadu

Inspector jobs in Coimbatore, Tamil Nadu

Healthcare Manager jobs in Coimbatore, Tamil Nadu

Medical Representative jobs in Coimbatore, Tamil Nadu

Business Development Manager jobs in Coimbatore, Tamil Nadu

Customer Experience Manager jobs in Coimbatore, Tamil Nadu

Store Manager jobs in Coimbatore, Tamil Nadu

Manager Cnc jobs in Coimbatore, Tamil Nadu

Project Manager Govt jobs in Mumbai, Maharashtra

Senior Business Controller jobs in Ranchi, Jharkhand

Seafood,quality Controller jobs in Kerala

Document Controller jobs in Delhi

Junior Financial Controller jobs in Shiliguri, West Bengal

Finance Controller jobs in Mumbai, Maharashtra

Assistant Finance Controller jobs in Bengaluru, Karnataka

Finance Controller jobs in Delhi

Production Controller , Film Industry jobs in Mumbai, Maharashtra

Quality Controller jobs in Himachal Pradesh

Material Controller jobs in Mumbai, Maharashtra

Document Controller jobs in Mumbai, Maharashtra

Financial Controller jobs in Gujarat

Customer Experience Manager

Motherhood Hospitals -
Coimbatore, Tamil Nadu

Quick apply

Job details

Full-time
₹10,870.36 - ₹50,000.00 a month
12 days ago

Qualifications

Management
MHA
Operations management
Master's degree
Analysis skills
Bachelor's degree
Business Administration
MBA
Leadership
Communication skills

Full job description

Job Title: Customer Experience Manager (OP/IP)

Location: Motherhood Hospital, Saravanampatti, Coimbatore

About the Role

Motherhood Hospital is looking for a dynamic and customer-focused Customer Experience Manager to ensure seamless patient experiences across Outpatient (OP) and Inpatient (IP) services. The ideal candidate will lead front-office operations, enhance patient satisfaction, manage service excellence initiatives, and coordinate with clinical and non-clinical teams to deliver exceptional healthcare services.

Key ResponsibilitiesOutpatient (OP) Operations

Ensure adequate manpower planning based on patient footfall with the right mix of senior and junior staff.
Prepare and monitor duty rosters for Service Line Managers (SLMs) and OPD Customer Experience Executives.
Monitor leave, attendance, and absenteeism to minimize operational disruption.
Ensure smooth functioning of OP software systems and equipment.
Maintain a clean, organized, and welcoming OPD environment.
Conduct daily team briefings to communicate updates, appreciate achievements, and resolve operational concerns.
Ensure the team is aware of daily appointments, consultant schedules, specialties, and promotional offers.
Be present during peak OP hours to monitor operations and support the team.
Coordinate and oversee VIP patient visits and special arrangements.
Conduct regular OPD rounds to ensure cleanliness, patient comfort, and service quality.
Proactively manage patient waiting times and service delays.
Monitor SLM conversions, bed bookings, follow-ups, and health check package conversions.
Coordinate internal marketing activities to maximize patient engagement.
Build strong working relationships with consultants and address their operational requirements.
Share patient feedback with consultants and relevant departments.
Track patient complaints, ensure timely resolution as per TAT, and follow the escalation matrix.
Coordinate with corporate teams for quality improvement initiatives.
Ensure compliance with SOPs, NABH standards, audits, certifications, and quality assessments.
Prepare and submit daily and monthly operational reports accurately and on time.

Inpatient (IP) Operations

Meet and welcome newly admitted patients.
Conduct daily patient rounds and interact with patients and their attendants.
Ensure patient comfort, satisfaction, and timely resolution of concerns.
Monitor complaint closure within defined turnaround times.

Financial Responsibilities

Ensure all consultations, diagnostics, and services are accurately recorded in the Hospital Information System (HIS).
Oversee accurate billing and collections for OPD and IPD services.
Prevent revenue leakage and ensure discounts are applied as per hospital policy.
Follow up on outstanding payments and pending dues.
Coordinate insurance documentation, submissions, claim recovery, and disallowance management.

Customer Service Excellence

Ensure team members maintain professional grooming, discipline, and hospital standards.
Drive implementation of Motherhood Hospital's Service Vision.
Deliver outstanding patient and family experiences through proactive engagement.
Identify opportunities to improve service quality and customer satisfaction.
Coordinate with all departments to ensure seamless patient care and timely issue resolution.

Consultant Relationship Management

Build and maintain positive working relationships with consultants.
Understand consultant requirements and provide timely operational support.

Team Management

Provide effective leadership, coaching, and direction to the Customer Experience team.
Recruit and onboard suitable candidates with strong service orientation.
Conduct structured induction and process training for new employees.
Manage team performance through regular feedback, coaching, and development.
Plan and implement training and upskilling initiatives.
Develop future leaders and build a strong second line of management.
Ensure adherence to organizational policies, discipline, and attendance.
Promote employee engagement, retention, and overall team well-being.
Support employee welfare initiatives in collaboration with HR.
Recognize and reward outstanding service performance.

Qualification

Bachelor's Degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
Master's degree (MHA/MBA Hospital Management) preferred.

Experience

5–8 years of experience in Hospital Operations, Customer Experience, Front Office, or Patient Services.
Experience in NABH-accredited hospitals is preferred.
Prior experience in women's and child healthcare hospitals will be an added advantage.

Skills Required

Hospital Operations Management
Customer Experience & Patient Relations
Team Leadership & People Management
Front Office & OP/IP Coordination
Billing & Revenue Management
Hospital Information System (HIS)
Consultant Relationship Management
Complaint Handling & Service Recovery
Quality & NABH Compliance
Communication & Interpersonal Skills
Analytical & Reporting Skills
Problem Solving and Decision Making

Why Join Motherhood Hospital?

Opportunity to work with one of India's leading women and child healthcare providers.
Collaborative and patient-centric work environment.
Excellent opportunities for professional growth and leadership development.
Competitive salary and employee benefits.

Pay: ₹10,870.36 - ₹50,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in nehru nagar coimbatore tamil nadu

Customer Experience Manager

Clinic Manager

manager - Healthcare BPO

CRM Manager (Real Estate)

Customer Relationship Manager (Property Developers)

Logistics & Warehouse Manager – Cosmetics, Skincare & E-commerce

Store Manager

Tele Marketing Executive (Senior Living, Coimbatore)

Store Manager

Assistant Manager Guest Service

R&B Controller

Inspector

Trainee

Senior Manager - Offer Safety

Business Development Manager

Senior Product Manager

Industrial Controller Coimbatore

Customer Support Associate

Site Project Director (Looms & Cubicles)

Medical Representative / HCS

I want to receive the latest job alerts for customer care manager in nehru nagar coimbatore tamil nadu

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected