New Delhi Delhi Service delivery manager Jobs – 251 Open Jobs Today

Deputy General Manager - Service Delivery & Management
Tata Communications —Delhi, Delhi
- Full-time
- Customer service
- Master's degree
- Project management
Service Delivery Manager-Enterprise Business
Agilent Technologies India Pvt Ltd. —Delhi, Delhi
- Full-time
- Up to 50% travel
- Master's degree
- Bachelor's degree
10d
Customer Care Manager
Professional Couriers Network Limited —Maya Puri, Delhi, Delhi
- ₹30,000 - ₹45,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Paid time off
- Cell phone reimbursement
Quick apply
11d
Administrative Assistant
Better Cotton —Delhi, Delhi
- ₹9,04,716 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
Project Associate (Night Shift
Sumfactor Software Pvt Ltd —Delhi, Delhi
- ₹10,000 - ₹15,000 a month
- Night shift
- Remote
- English
- Project management
- Software development
- Work from home
Quick apply
Senior Project Manager
OpenSense Labs Private Limited —Delhi, Delhi
- ₹6,00,000 - ₹18,00,000 a year
- Full-time
- Hybrid work
- Project management
- Budgeting
- AI
- Health insurance
- Paid time off
Quick apply
Business Development - (Recruitment & Staffing)
Mife HR Services —Delhi, Delhi
- ₹30,000 - ₹50,000 a month
- Full-time
- Remote
- Master's degree
- Business development
- Bachelor's degree
- Work from home
Quick apply
D2C Operational Manager
jaagruk bharat —Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Full-time
- Team management
- In-person
- Communication skills
- Paid time off
Quick apply
Operations Manager – Fitness & Wellness
NBC ELITE —Delhi, Delhi
- ₹50,000 - ₹70,000 a month
- Weekend availability
- Hospitality
- Microsoft Excel
- Management
Quick apply
2d
Service Manager (compressor)
NORTH INDIA COMPRESSORS PVT LTD —Kundli, Haryana
- ₹66,667 - ₹83,333 a month
- Full-time
- Hybrid work
- Customer service
- Flexible schedule
Quick apply
9d
BPO Operational Manager
jaagruk bharat —Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Full-time
- Team management
- In-person
- Communication skills
- Paid time off
Quick apply
Programme Officer – Manager
Gram Vaani Community Media Pvt. Ltd. —Delhi, Delhi
- Full-time
- Remote
- English
- Master's degree
- Analysis skills
- Work from home
- Flexible schedule
Trade Commissioner & Country Manager, India
Business Sweden —Delhi, Delhi
- Management
- English
- Business development
8d
Finance Manager- Accounts Payable
Marriott International, Inc —Delhi, Delhi
- Full-time
- No experience needed
- Finance
- Bachelor's degree
Customer Relationship Management Executive
PERKS INTERNATIONAL —Rohini, Delhi, Delhi
- ₹9,638.63 - ₹31,604.54 a month
- CRM software
- Microsoft Excel
- Customer service
- Work from home
- Flexible schedule
Quick apply
7d
Operations Manager
eminenture —North District, Delhi
- Microsoft Excel
- Management
- Master's degree
- Commuter assistance
- Paid holidays
14d
Customer Support Manager
Airbus India Private Limited —Delhi, Delhi
- Email
- CRM software
- Salesforce
- English
CRM Manager
Alphaone Management Services —Rohini, Delhi, Delhi
- ₹14,217.09 - ₹50,816.33 a month
- Full-time
- CRM software
- Microsoft Excel
- Management
- Commuter assistance
- Cell phone reimbursement
Quick apply
5d
Team Leader - Verifications
Cisive India Pvt. Ltd. —Delhi, Delhi
- Full-time
- Microsoft Excel
- Management
- Analysis skills
Quick apply
Business Development Associate
Sensedge Tehnologies —Delhi, Delhi
- From ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Commuter assistance
- Health insurance
Quick apply

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Deputy General Manager - Service Delivery & Management

Tata Communications -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

Financial planning
Customer service
Technical support
Master's degree
Project management
Quality control
Business Administration
Budgeting
Diploma
MBA

Full job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role
Lead, schedule, and monitor project management activities for all customer deliveries in Hybrid Network Services domain with the objective of improving customer experience, turnaround time, managing cost efficiency, productivity, achieving first time right and making processes and systems easy to use and follow. This is a tactical role which contributes to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business units overall results.

Minimum Qualifications & Experience

Btech/Diploma (preferably MBA)

Other Knowledge & Skills

Expertise in integrated service delivery of complex and large projects
Understanding of Industry adoption and utilization of the Technology and Domain
Internal and external stakeholder management and consultative skills
Commercial acumen and broad understanding of market dynamics
Strong customer service, project management, and quality control skills.

Key Responsibilities

Plan for execution across various types of projects (small, medium, large and complex)

Responsible for hardware planning, environment provisioning, documentation, and application deployments for variety of applications and services

Allocate resources based on skill and capability required for the projects.

Oversee and guide procurement lifecycle related to project procurement.

Guide and mentor technical implementation leads and program management team for low level design, project execution within schedule and cost.

Participate and drive customer review meetings for large and complex projects.

Coach and guide team for handling all the projects.

Drive OEM or Partner or Vendor performance reviews

Periodically review business processes and performance against various parameters (turnaround time, ease of use, first time right, cost)

Track success of complete projects against their specific KPIs

Participate in review calls to provide status update, resolve any dependencies,

Oversee roll out of change plan and drive course correction where required.

Collaborate with various teams within the business (such as sales support, commercial, sales, etc. ) to identify issues and opportunities.

Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary

Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders.

Conduct periodic meetings with customers or stakeholders or vendors to discuss issues and related action items. Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.

Diagnose, troubleshoot, and resolve problems, and take corrective action when necessary. Provide technical expertise, business planning and workflow management for ensuring smooth integration of network and system.

Define service realization and SOPs for Service Delivery and resolve escalated issues.

Ensure that all projects are handed over to the Operations team post completion of all deliverables.

Apply Now

Refine Your Search

service delivery manager jobs in new delhi delhi

Deputy General Manager - Service Delivery & Management

Service Delivery Manager-Enterprise Business

Customer Care Manager

Administrative Assistant

Project Associate (Night Shift

Senior Project Manager

Business Development - (Recruitment & Staffing)

D2C Operational Manager

Operations Manager – Fitness & Wellness

Service Manager (compressor)

BPO Operational Manager

Programme Officer – Manager

Trade Commissioner & Country Manager, India

Finance Manager- Accounts Payable

Customer Relationship Management Executive

Operations Manager

Customer Support Manager

CRM Manager

Team Leader - Verifications

Business Development Associate

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