New Delhi South Ext Ii Delhi Delhi Call center team lead Jobs – 252 Open Jobs Today

Supervisor, Client Contact
FIS Global —Gurugram, Haryana
- Full-time
- Remote
- Customer service
- Microsoft Office
- Supervising experience
Inside Sales Executive
SCM Connect Private Limited —Gurugram, Haryana
- ₹16,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
Team Leader for international US Outbound Lead Generation process
Tech CASA —Noida, Uttar Pradesh
- Urgently hiring
- Management
- Customer service
- Master's degree
Delivery Operations Team Lead-Messaging
Accenture —Gurugram, Haryana
- Full-time
- Communication skills
Chief Operating Officer (COO)
Global Udaan —Sarita Vihar, Delhi, Delhi
- ₹1,40,000 - ₹2,00,000 a month
- Email
- English
- Project management
- Team management
Quick apply
Operations Team Lead
My Taxi India —Gurugram, Haryana
- ₹2,00,000 - ₹3,00,000 a year
- Master's degree
- MBA
- Communication skills
Branch Head
Petals Pre School —Noida, Uttar Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Master's degree
- Paid time off
- Cell phone reimbursement
Quick apply
Shift Lead/Team Leader-Technical voice support/Technical support
One Point One Solutions Ltd —Gurugram, Haryana
- English
- Bachelor's degree
- Communication skills
Sr. Specialist - Customer Care - Voice 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- Customer service
- English
Quick apply
3d
Business / Franchise Development Executive
INFINITY PRIME MEDIA PVT. LTD. —Noida Sector 62, Noida, Uttar Pradesh
- ₹15,000 - ₹35,000 a month
- Full-time
- Sales
- Business development
- Project management
Quick apply
Delivery Operations Team Lead
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- ERP systems
- English
Analyst – HR Operations EDM
Baxter —Gurugram, Haryana
- Rotational shift
- Customer service
- English
- Bachelor's degree
Manager Operations|International|25092025
TGBPL TP India - IBU —Gurugram, Haryana
- Full-time
- Remote
- Work from home
Quality Auditor - BPO Operations
Dialdesk —Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Manager Operations|International|28092025
TGBPL TP India - IBU —Noida, Uttar Pradesh
- Full-time
- Remote
- Work from home
Customer Service Representative
Livin Products Pvt Ltd —Shalimar Bagh, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
Delivery Operations Team Lead-Voice
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- Salesforce
- Mentoring
Call Center Senior Analyst
NTT Ltd —Gurugram, Haryana
- Night shift
- Sales
- Mentoring
- Agile
- Commuter assistance
- Health insurance
5d
Business Development Associate
Northrop Management Private limited —South East District, Delhi
- ₹20,000.00 - ₹40,918.04 a month
- Full-time
- English
- Finance
- Business development
- Cell phone reimbursement
- Food provided
Quick apply
Sales Support Executive (IT Sales)
Cloudstrats Technologies Pvt Ltd —Central District, Delhi
- ₹2,50,000 - ₹4,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d

I want to receive the latest job alerts for call center team lead in new delhi south ext ii delhi delhi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center team lead jobs near new delhi south ext ii delhi delhi

Business Development Executive jobs in Noida Sector 62, Noida, Uttar Pradesh

Inside Sales jobs in Gurugram, Haryana

Branch Head jobs in Noida, Uttar Pradesh

Operations Analyst jobs in Gurugram, Haryana

Senior Customer Support Representative jobs in Bhubaneswar, Orissa

Senior Interior Designer jobs in Mumbai, Maharashtra

Blinkit , Customer Support jobs in Chennai, Tamil Nadu

Customer Care Executive jobs in Delhi

Quality Auditor jobs in Bengaluru, Karnataka

Quality Auditor jobs in Noida Sector 16, Noida, Uttar Pradesh

Quality Analyst jobs in Mumbai, Maharashtra

Apparel, Garment, Buying House Quality jobs in Bengaluru, Karnataka

Pharma Quality Assurance jobs in Maharashtra

Quality Auditor jobs in Pune, Maharashtra

Quality Auditor jobs in Malad, Mumbai, Maharashtra

Business Development Executive jobs in Raja Park, Jaipur, Rajasthan

Business Development Executive jobs in Tirupati, Andhra Pradesh

Business Development Executive jobs in Calicut, Kerala

Logistics Executive jobs in Kochi, Kerala

Development Sector jobs in Bengaluru, Karnataka

Supervisor, Client Contact

FIS Global -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Customer service
Call center experience
Microsoft Office
Supervising experience
Bachelor's degree
Root cause analysis
Workforce management
Leadership
Communication skills

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Job Description

What you will be doing

Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.
Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
Ensures adequate phone coverage including making decisions regarding scheduling changes.
Acts as an escalation point for resolving the most difficult customer issues.
Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
Serves as an escalation point for resolving the most difficult customer issues.
Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives.
Approves and implements streamlining opportunities and process improvements.
Coordinates customer service activities with other internal functions.
Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.
May serve as a backup to more senior customer service management in their absence.
Other related duties assigned as needed.

Highest Qualification
Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable.
What you Bring

Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
Ability to lead and manage large teams effectively
Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software
Demonstrated problem-solving and decision-making skills
Demonstrated analytic and root cause analysis skills for process improvement initiatives
Demonstrates effective people skills and sensitivities when dealing with others
General skill in the use of MS Office and other standard software applications required to perform the job duties
Ability to work both independently and in a team environment

What we offer you

Working in an international company, alongside international colleagues.
Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
Development opportunities by using the company's on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
Opportunity to get involved in social projects and local initiatives.
A broad range of professional education and personal development opportunities
A work environment built on collaboration and respect

FIS JOB LEVEL DESCRIPTION
Entry level supervisory role. Works under general direction of customer service management. Typically supervises a team of ten to twenty-five Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service-related position in a service industry. Typically requires one or more years supervisory or team leadership experience. Demonstrates basic competencies of the supervisory position focused on customer satisfaction, communication, team management and execution with a results focus.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

call center team lead jobs in new delhi south ext ii delhi delhi

Supervisor, Client Contact

Inside Sales Executive

Team Leader for international US Outbound Lead Generation process

Delivery Operations Team Lead-Messaging

Chief Operating Officer (COO)

Operations Team Lead

Branch Head

Shift Lead/Team Leader-Technical voice support/Technical support

Sr. Specialist - Customer Care - Voice 4C

Business / Franchise Development Executive

Delivery Operations Team Lead

Analyst – HR Operations EDM

Manager Operations|International|25092025

Quality Auditor - BPO Operations

Manager Operations|International|28092025

Customer Service Representative

Delivery Operations Team Lead-Voice

Call Center Senior Analyst

Business Development Associate

Sales Support Executive (IT Sales)

I want to receive the latest job alerts for call center team lead in new delhi south ext ii delhi delhi

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected