Police Lines Gurugram Haryana Manager customer experience Jobs – 2712 Open Jobs Today

Customer Relationship Manager
RISEONIC REALTY PRIVATE LIMITED —Gurugram, Haryana
- ₹45,000 - ₹80,000 a month
- CRM software
- Microsoft Excel
- Customer service
- Cell phone reimbursement
- Life insurance
Quick apply
Senior Sales Manager
Earthcraftsolar pvt Ltd —Gurugram, Haryana
- ₹45,000.00 - ₹90,693.14 a month
- Full-time
- Master's degree
- Business development
- Presentation skills
- Commuter assistance
- Health insurance
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12d
Senior Manager, Customer Success
Cvent —Gurugram, Haryana
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Relationship Manager
SCPL —Gurugram, Haryana
- ₹40,000 - ₹1,00,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
- Flexible schedule
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13d
Sales Manager
RD The Real Estate —Gurugram, Haryana
- ₹20,000 - ₹40,000 a month
- Full-time
- Sales
- Computer skills
- In-person
- Paid sick time
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Customer Success Manager
Turning Cloud Solutions —Gurugram, Haryana
- ₹40,000 - ₹60,000 a month
- Full-time
- Master's degree
- Analysis skills
- Project management
- Flexible schedule
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Associate Center Manager
Cultfit —Gurgaon Sector 56, Gurugram, Haryana
- ₹25,000 - ₹25,800 a month
- Full-time
- Bachelor's degree
- In-person
- Diploma
- Health insurance
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13d
Manager Customer Experience
FedEx AMEA —Gurugram, Haryana
- Full-time
- Analysis skills
- Presentation skills
- Leadership
Manager-Dispatch & Logistics
Nivasa Group —Gurugram, Haryana
- ₹40,000 - ₹60,000 a month
- Microsoft Excel
- Oracle
- Master's degree
- Paid sick time
Quick apply
17h
Customer Relationship Executive
SCPL —Gurugram, Haryana
- ₹40,000 - ₹1,00,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
- Flexible schedule
Quick apply
12d
Customer Relationship Manager
Qualo Tec —Gurugram, Haryana
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
12d
M1 Manager - Customer Support
PayU —Gurugram, Haryana
- CRM software
- Microsoft Excel
- Customer service
Customer Service Manager (CSM)
Rentickle —Gurugram, Haryana
- Up to ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Quick apply
7d
Client Servicing Manager
Big Leap Digital Services Pvt Ltd —Gurugram, Haryana
- ₹40,000 - ₹50,000 a month
- Full-time
- Marketing
- Master's degree
- Project management
- Work from home
- Paid sick time
Quick apply
1d
Manager Non Voice
Vidal Health Insurance TPA Private Limited —Gurugram, Haryana
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
- Health insurance
Quick apply
Admin Manager
Adriyana Services Pvt. Ltd. —Gurugram, Haryana
- ₹40,000 - ₹55,000 a month
- Customer service
- Administrative experience
- Project management
- Flexible schedule
Quick apply
Manager - Sales & Administration
Raghav IT Solution Services OPC Pvt. Ltd —Gurugram, Haryana
- ₹55,851.52 - ₹60,945.94 a month
- Full-time
- Sales
- Master's degree
- Administrative experience
- Paid time off
- Cell phone reimbursement
Quick apply
Key Account Manager (Customer Success)
Zippee —Gurugram, Haryana
- Analysis skills
- Communication skills
Quick apply
Business Development Manager - Warehousing & Fulfillment ( URGENT)
TRACX LOGIS INDIA PRIVATE LIMITED —Gurugram, Haryana
- ₹35,000 - ₹80,000 a month
- Full-time
- Sales
- Microsoft Office
- Business development
- Flexible schedule
Quick apply
Customer Success Manager
SaveSage Solutions Private Limited —Gurugram, Haryana
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- In-person
Quick apply
14d

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Customer Relationship Manager

RISEONIC REALTY PRIVATE LIMITED
Gurugram, Haryana

Quick apply

Job details

Permanent
₹45,000 - ₹80,000 a month

Benefits

Internet reimbursement
Provident Fund
Cell phone reimbursement
Life insurance

Qualifications

CRM software
Microsoft Excel
Customer service
Salesforce
Upselling
English
Microsoft Office
Master's degree
Analysis skills
Real estate sales
Bachelor's degree
Customer relationship management
Pivot tables
Hindi
MBA
Communication skills
Negotiation

Full job description

Job Title -CRM Manager – Real Estate | Affordable Housing | Gurugram | ₹45k–₹80k

Pay & Location

Salary: ₹45,000 – ₹80,000 per month

Work Location: Gurugram, Haryana (On‑site / In‑person)

Job Type: Full‑time, Permanent

Benefits

Provident Fund

Cell phone reimbursement

Internet reimbursement

Life insurance

About the Role

We are looking for a results‑driven CRM Manager with strong real estate experience in the affordable housing segment to lead client relationship management, drive sales productivity, and ensure a seamless customer journey from lead to possession. This role is critical for building long‑term relationships, improving retention, and growing repeat business in our residential projects.

Key Responsibilities

Client Relationship Management

Build and maintain strong relationships with clients from initial inquiry through registration, possession, and after‑sales support.

Address client queries and resolve concerns promptly, ensuring a high level of satisfaction across the entire sales cycle.

CRM System & Data Management

Manage and update the CRM system with accurate client data, track interactions, and maintain a clean sales pipeline.

Use CRM tools (e.g., Pinga, Salesforce, or similar) to automate workflows, segment leads, and enhance communication efficiency.

Sales & Post‑Sales Coordination

Collaborate closely with the sales team to manage lead follow‑ups, convert inquiries, and support documentation (buyer agreements, demand letters, possession letters, etc.).

Ensure timely completion of all processes including documentation, government approvals, and handover.

Customer Service & Escalations

Handle post‑sales queries via email and phone; coordinate with legal, finance, projects, and banking teams to resolve issues related to registration, tax, possession, and fit‑out.

Manage escalations professionally and maintain a positive brand image.

Reporting, Analytics & Insights

Prepare regular MIS, DSR, and customer feedback reports for management.

Analyze CRM data to identify trends, measure campaign ROI, and recommend improvements in customer engagement and retention.

Team Coordination & Process Improvement

Lead and mentor the CRM team, provide training on CRM best practices, and ensure alignment with business goals.

Identify gaps in the current CRM workflow and implement process improvements to enhance customer experience and operational efficiency (including upselling / cross‑selling to existing clients).

Desired Skills & Qualifications

Education: Bachelor’s degree in Business, Real Estate, Management, or related field; MBA preferred for senior‑level consideration.

Experience:

Minimum 5 years of experience in real estate sales, CRM management, or customer operations.

Demonstrable experience in the affordable / mid‑segment housing business is mandatory.

Technical Skills:

Proficiency in CRM tools such as Pinga, Salesforce, Zoho, HubSpot, or similar.

Strong working knowledge of MS Office (especially advanced Excel – Pivot Tables, VLOOKUP, Dashboards).

Soft Skills:

Excellent communication skills in English and Hindi, both written and verbal.

Customer‑centric attitude with strong problem‑solving and negotiation skills.

Ability to handle escalations calmly and professionally.

Must‑Have Attributes:

Real‑estate specific understanding of sales cycle, documentation, registration, possession, and after‑sales services.

Strong analytical mindset, data‑driven decision‑making, and attention to detail.

Ability to work collaboratively with Sales, Marketing, Legal, Finance, and Project teams.

Typical Day‑to‑Day Activities

Issuing and managing buyer agreements, possession letters, demand letters, and other client‑facing documents.

Maintaining and updating CRM records, lead follow‑up logs, and customer interaction history.

Handling post‑sales queries and complaints and coordinating with internal departments for resolution.

Supporting smooth client onboarding, registration, and fit‑out/possession processes.

Upselling and cross‑selling to existing clients (second homes, upgrades, related services).

Preparing and analyzing sales performance, customer feedback, and CRM‑based reports.

Ideal Candidate Profile

CRM Manager | Real Estate CRM | Affordable Housing CRM | Housing CRM | Gurugram

5+ years of CRM experience | Real estate CRM | Sales CRM | Customer operations

Pinga CRM user | Salesforce / Zoho / HubSpot | Advanced Excel | MIS & Reporting

Job Type: Permanent

Pay: ₹45,000.00 - ₹80,000.00 per month

Benefits:

Cell phone reimbursement
Internet reimbursement
Life insurance
Provident Fund

Experience:

Real estate : 5 years (Required)

Location:

Gurugram, Haryana (Required)

Work Location: In person

Quick apply

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