remote contact center engineer Jobs – 29 Open Jobs Today

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Junior Program Manager

AHEAD -
Remote

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Job details

Benefits

Health insurance
Paid time off

Qualifications

Jira
Data center experience
PMP
Salesforce
Project management
Quality assurance
Release management
Smartsheet
Agile
AI
Communication skills

Full job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Junior Program Manager manages cross-functional programs focused on IT hardware integration and delivery for enterprise clients.

As part of our Foundry integration team, you’ll manage programs that combine server, storage, networking, and infrastructure technologies into cohesive, customer-ready solutions. You’ll coordinate technical efforts across engineering, supply chain, warehouse, and production teams — ensuring solutions are delivered on time, within scope, and at the highest quality.

This role requires technical acumen, solid organizational skills, and the ability to thrive in a fast-paced, customer-focused environment.

Key Responsibilities

Program Management: Plan, coordinate, and execute hardware integration projects from concept through deployment, ensuring on-time, on-budget delivery.

Technical Coordination: Work closely with systems engineers, solution architects, and field teams to ensure alignment on requirements, integration specifications, and testing procedures.

Customer Interface: Act as a key liaison between technical teams and clients, managing expectations, communicating progress, and addressing risks or issues proactively.

Cross-Functional Collaboration: Drive coordination among engineering, logistics, procurement, quality assurance, and operations teams throughout the program lifecycle.

Vendor Engagement: Partner with OEMs, component suppliers, and service partners to track deliverables, validate configurations, and support issue resolution.

Process & Quality Management: Maintain documentation, track program metrics, and ensure compliance with integration standards and quality controls.

Continuous Improvement: Contribute to process enhancements and best practices in program management and hardware delivery execution.

Required Qualifications

3+ years of experience managing technical programs or projects within IT hardware, infrastructure, or system integration environments.

Demonstrated success coordinating complex programs that involve multiple hardware and infrastructure components (servers, storage, networking, etc.).

Strong understanding of hardware integration processes, validation testing, and release management.

Excellent communication, organization, and stakeholder management skills.

Experience with AHEAD project management tools (e.g. Jira, Smartsheet, Salesforce).

Preferred Qualifications

PMP or Agile certification.

Experience in data center, cloud, or hybrid infrastructure deployments.

Familiarity with hardware lifecycle management (NPI, configuration control, change management).

Ability to manage multiple concurrent projects in a dynamic, client-driven environment.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

contact center engineer jobs in remote

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