Surat Gujarat Customer relations manager Jobs – 15 Open Jobs Today

HR Head
VK Precious - Kohira —Surat, Gujarat
- ₹50,000 - ₹70,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Paid time off
- Cell phone reimbursement
Quick apply
10d
Sales Manager
GRUHAM DEVELOPERS PVT.LTD. —Surat, Gujarat
- ₹35,000 - ₹50,000 a month
- Full-time
- Sales
- Salesforce
- Business development
- Health insurance
- Paid time off
Quick apply
Sales Manager
Gruham Developers —Surat, Gujarat
- ₹25,000 - ₹60,000 a month
- Full-time
- Sales
- In-person
- Health insurance
- Paid time off
Quick apply
Brand Manager
insideFPV Ventures Private Limited —Surat, Gujarat
- ₹30,000 a month
- Full-time
- In-person
- Marketing
Quick apply
6d
Restaurant General Manager
Sapphire Foods India —Surat, Gujarat
- Hospitality
- Customer service
- Bachelor's degree
CRM Executive
STREAMEDU TECHNOLOGIES —Surat, Gujarat
- ₹11,075.75 - ₹32,532.11 a month
- Part-time
- Sales
- Customer service
- B.Sc
- Cell phone reimbursement
- Flexible schedule
Quick apply
6d
EXECUTIVE II - PROJECT SALES
Asian Paints —Surat, Gujarat
- Full-time
- Master's degree
- Business Administration
- MBA
Installation Manager
GHMC —Surat, Gujarat
- Administrative experience
- Supervising experience
- Project management
Payroll Manager
GHMC —Surat, Gujarat
- Master's degree
- Administrative experience
- Supervising experience
EXECUTIVE N - PROJECT SALES SURAT (DSUR)
Asian Paints —Surat, Gujarat
- Full-time
- Master's degree
- Analysis skills
- Travel
Restaurant Manager
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Restaurant
- Communication skills
Business Dev. Manager
Solwin Infotech —Adajan, Surat, Gujarat
- Computer Science
- B.Sc
- Master's degree
- Work from home
Executive Chef
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Communication skills
Executive Sous Chef
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Communication skills
Sous Chef
Marriott International, Inc —Surat, Gujarat
- Full-time
- 12th Pass
- Communication skills

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HR Head

VK Precious - Kohira
Surat, Gujarat

Quick apply

Job details

Full-time
₹50,000 - ₹70,000 a month
10 days ago

Benefits

Provident Fund
Paid time off
Cell phone reimbursement
Flexible schedule
Food provided
Paid sick time

Qualifications

Succession planning
Microsoft Excel
Management
Customer service
Talent acquisition
Performance management
Master's degree
Analysis skills
Bachelor's degree
Human resources
HRIS
Business Administration
Human Resources
Manufacturing
MBA
Communication skills
Negotiation

Full job description

Job Summary

Kohira Lab Grown Diamonds is seeking a strategic and result-oriented HR Head to lead the Human Resources function across corporate offices, retail stores, manufacturing, and franchise operations. The HR Head will be responsible for developing HR strategies, building high-performing teams, driving talent acquisition, employee engagement, performance management, learning & development, HR operations, compliance, and organizational development to support the company's rapid growth.

Key ResponsibilitiesTalent Acquisition & Workforce Planning

Develop and execute recruitment strategies to attract top talent.
Lead hiring for corporate, retail, manufacturing, and leadership positions.
Build a strong talent pipeline and employer branding initiatives.
Monitor recruitment KPIs, hiring timelines, and recruitment costs.

HR Operations

Oversee employee onboarding, confirmations, transfers, promotions, and exit processes.
Ensure accurate employee documentation and HR records.
Develop and implement HR policies, SOPs, and employee handbooks.
Manage attendance, leave management, payroll coordination, and HRMS.

Performance Management

Design and implement KPI/KRA and performance appraisal systems.
Conduct performance review cycles and support managers with evaluations.
Drive performance improvement plans and succession planning.

Learning & Development

Identify training needs and implement annual learning calendars.
Develop leadership development and sales training programs.
Ensure employees receive product knowledge and customer service training.

Employee Engagement

Foster a positive work culture and improve employee satisfaction.
Plan employee engagement initiatives, recognition programs, and wellness activities.
Handle employee grievances and conflict resolution effectively.

Compliance & Employee Relations

Ensure compliance with labour laws and statutory regulations.
Coordinate PF, ESIC, gratuity, and other statutory requirements.
Manage disciplinary actions and employee relations matters.

HR Strategy & Organizational Development

Align HR initiatives with business goals.
Develop organization structures, manpower plans, and succession strategies.
Drive change management and organizational development initiatives.

HR Analytics & Reporting

Prepare HR dashboards and MIS reports.
Track attrition, retention, hiring, training effectiveness, and productivity.
Present HR metrics and recommendations to senior management.

Required Skills

Strong leadership and people management skills.
Expertise in talent acquisition and workforce planning.
Knowledge of labour laws and statutory compliance.
Experience in performance management and employee engagement.
Strong analytical, decision-making, and problem-solving abilities.
Excellent communication and stakeholder management skills.
Proficiency in HRMS, Microsoft Excel, and HR analytics tools.

Qualifications

MBA/PGDM in Human Resources or equivalent.
Bachelor's degree in Human Resources, Business Administration, or a related field.

Experience

10–15 years of progressive HR experience.
Minimum 5 years in an HR leadership role.
Experience in jewellery, retail, luxury, manufacturing, or consumer-facing industries is preferred.
Multi-location hiring and retail HR experience will be an advantage.

Key Performance Indicators (KPIs)

Time-to-hire and recruitment closure rate.
Employee retention and attrition rate.
Employee engagement score.
Performance appraisal completion rate.
Training completion and effectiveness.
HR compliance and audit score.
Employee productivity and manpower utilization.
Leadership hiring success rate.
HR budget adherence.
Internal promotion and succession planning effectiveness.

Preferred Candidate Profile

Strategic HR leader with strong business acumen.
Experience managing HR for multiple retail locations.
Ability to build scalable HR processes in a fast-growing organization.
Strong coaching, mentoring, and leadership capabilities.
Excellent interpersonal and negotiation skills.

Benefits

Competitive salary and performance-based incentives.
Leadership role in a fast-growing luxury jewellery brand.
Career growth and professional development opportunities.
Dynamic and collaborative work environment.

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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customer relations manager jobs in surat gujarat

HR Head

Sales Manager

Sales Manager

Brand Manager

Restaurant General Manager

CRM Executive

EXECUTIVE II - PROJECT SALES

Installation Manager

Payroll Manager

EXECUTIVE N - PROJECT SALES SURAT (DSUR)

Restaurant Manager

Business Dev. Manager

Executive Chef

Executive Sous Chef

Sous Chef

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