Tamil Nadu Incident manager Jobs – 457 Open Jobs Today

SME - Critical Incident Management
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Weekend availability
- Agile
- Communication skills
Incident Manager | Offshore
Photon —Chennai, Tamil Nadu
- Software troubleshooting
- Microsoft Office
- SQL
Principal Associate - IT (IT Incident Manager)
Eurofins GSC IT DC —Coimbatore, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Track Lead - Incident Management, ServiceNow
HCLTech —Chennai, Tamil Nadu
- Management
- Leadership
Sr. Manager, Application Support & Ops Services
Pfizer —Chennai, Tamil Nadu
- Weekend availability
- Hybrid work
- Computer Science
- Bachelor's degree
- Travel
10d
Technical Support Manager
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Management
- Software troubleshooting
- English
Senior Service Delivery Manager - AMS
EPAM Systems, Inc. —Coimbatore, Tamil Nadu
- Azure
- Computer Science
- Master's degree
- Health insurance
- Paid time off
Head Operation
PSM Fasteners India —Kancheepuram District, Tamil Nadu
- ₹2,00,000 - ₹4,00,000 a month
- Full-time
- Bachelor's degree
- Quality control
- Manufacturing
- Health insurance
- Paid time off
Quick apply
11d
Assistant Manager - Operations
BVG India Ltd —Chennai, Tamil Nadu
- From ₹45,000 a month
- In-person
Quick apply
Release Manager- Release Management- Chennai, TN
Photon —Chennai, Tamil Nadu
- Microsoft Excel
- Azure
- Analysis skills
EHS Manager
PSM Fasteners India —Kancheepuram District, Tamil Nadu
- ₹1,50,000 - ₹3,00,000 a month
- Full-time
- Heavy lifting
- Engineering
- Project management
- Health insurance
- Paid time off
Quick apply
11d
Manager - Admin
BOT VFX (INDIA) PRIVATE LIMITED —Chennai, Tamil Nadu
- Engineering
- Project management
- Bachelor's degree
Quick apply
1d
Delivery Manager I :: Technical Delivery Manager
UST —Chennai, Tamil Nadu
- Azure
- Java
- AWS
Quick apply
Deputy Manager End to End Flow Controller
Schneider Electric —Chennai, Tamil Nadu
- Online application
- Microsoft Excel
- Inventory control
- Inventory management
SeniorAdministrator - Critical Incident Management
HCLTech —Madurai, Tamil Nadu
- Communication skills
7h
Incident Manager (IT/OT Security)
Oryvan innovations —Chennai, Tamil Nadu
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Computer networking
- In-person
Quick apply
7d
Operation Manager - 5+ Experience - Facility Management
TechHQ —Ramapuram, Chennai, Tamil Nadu
- ₹45,000 - ₹50,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Flexible schedule
Quick apply
10d
Service Security manager (Army Retired below 60yrs )
Richmond Groups —Coimbatore, Tamil Nadu
- ₹45,466.79 - ₹75,544.40 a month
- Full-time
- 12th Pass
- Conflict management
- In-person
Quick apply
11h
Asset Management - Operations - Associate/Assistant Manager
BNP Paribas —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Operations Manager Connectivity
Kone —Chennai, Tamil Nadu
- Full-time
- Project management
- Computer networking
- Agile

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SME - Critical Incident Management

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

Apply Now

Job details

Qualifications

Authentication
ITIL Certification
Incident management
BMC Remedy
Enterprise Software
ITIL
ServiceNow
Agile
Communication skills

Full job description

Sholinganallur, Tamil Nadu
Job Summary

Role Overview: The Major Incident Manager will be responsible for managing and resolving complex major incidentsaffecting critical business systems, applications, and services. The role requires a proactive andcollaborative individual with a strong technical background, excellent communication skills, and theability to manage stakeholders effectively. The candidate should be capable of quickly integratinginto the team with minimal onboarding and delivering results through on-the-job training. The rolealso involves contributing to Continuous Service Improvement (CSI) initiatives, managing CSI projectsin an Agile way, and working in 24/7 rotational shifts, including weekends.Key Responsibilities: • Lead the resolution of major incidents, ensuring minimal business disruption and timelyservice restoration.• Coordinate with Service Leaders, Subject Matter Experts (SMEs), and technical teams toaddress and resolve incidents effectively.• Provide clear, accurate, and timely communication to senior leaders, stakeholders, and endusers during incident resolution.• Actively seek work, drive follow-ups, and take ownership of issues to ensure resolution.• Collaborate with other IT functions to identify opportunities for process improvement andcontribute to successful implementation.• Engage in Continuous Service Improvement (CSI) objectives to enhance processes andservice quality.• Manage CSI projects using Agile methodologies to drive service improvements andinnovation.• Operate in 24/7 rotational shifts, including weekends, as required by business needs.Required Experience and Skills: • Minimum 15 years of experience in Major Incident Management.• Strong technical background with broad expertise in enterprise systems and coreinfrastructure technologies (e.g., server, network, authentication, database).• Prior experience working with ServiceNow (minimum 2 years).• Excellent written and verbal communication skills.• Proven ability to manage stakeholders across all levels of the organization.• Highly collaborative and proactive, with the ability to work independently and takeownership of tasks. Classification: Internal• Comfortable working in complex global relationships with IT functions, vendors, businessunits, and external partners.• Experience in managing CSI projects using Agile methodologies.Additional Requirements: • Ability to “plug and play” with minimal formal onboarding, performing effectively withmostly on-the-job training.• Experience in technical troubleshooting and using computer monitoring systems (e.g.,NextThink or similar).

Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Issues In Accordance With Itil Best Practices And Service Level Agreements.
2. Mentor Team Members And Administrators In Critical Incident Management Processes, Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation For Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Discussions.
4. Engage Actively In Customer Meetings To Gather Feedback, Address Concerns, And Ensure Positive Customer Experiences And Satisfaction.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Detailed Reports To Support Performance Improvement Initiatives For Presentation To Key Business Stakeholders.
Skill Requirements
1. Proficient In Critical Incident Management And Itil Frameworks
2. Strong Knowledge Of Servicenow (Snow) Administration And Support
3. Experience With Bmc Remedy And Ca Service Desk Tools
4. Familiarity With Avanti And Related Automation Technologies
5. Excellent Communication And Presentation Skills For Stakeholder Engagement

Other Requirements
1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Administrator Certification (Optional But Valuable
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Refine Your Search

incident manager jobs in tamil nadu

SME - Critical Incident Management

Incident Manager | Offshore

Principal Associate - IT (IT Incident Manager)

Track Lead - Incident Management, ServiceNow

Sr. Manager, Application Support & Ops Services

Technical Support Manager

Senior Service Delivery Manager - AMS

Head Operation

Assistant Manager - Operations

Release Manager- Release Management- Chennai, TN

EHS Manager

Manager - Admin

Delivery Manager I :: Technical Delivery Manager

Deputy Manager End to End Flow Controller

SeniorAdministrator - Critical Incident Management

Incident Manager (IT/OT Security)

Operation Manager - 5+ Experience - Facility Management

Service Security manager (Army Retired below 60yrs )

Asset Management - Operations - Associate/Assistant Manager

Senior Operations Manager Connectivity

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