Uttar Pradesh Engagement specialist Jobs – 258 Open Jobs Today

Technical Support Specialist - Healthcare
Infostride Technologies —Noida, Uttar Pradesh
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- SQL
- Organisational skills
- In-person
- Commuter assistance
- Health insurance
Quick apply
11d
Vendor Coordinator (HR Freshers)
Magnon Group —Noida, Uttar Pradesh
- ₹25,000 - ₹30,000 a month
- Full-time
- Recruiting
- In-person
- Communication skills
Quick apply
QA Specialist (From e-Learning QA)
Career Bloc —Noida, Uttar Pradesh
- ₹70,000 - ₹75,000 a month
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
13d
Client Support & Social Media Specialist
Virtual Assistant Pvt Ltd —Noida, Uttar Pradesh
- Up to ₹35,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
Marketing Automation Specialist
iYnix Digital Solutions —Gautam Budh Nagar, Uttar Pradesh
- ₹35,000 - ₹40,000 a month
- Full-time
- Math
- Project management
- APIs
Quick apply
AI Trainer - Lucknow or Noida
Tarq Foundation —Lucknow, Uttar Pradesh
- ₹60,000 - ₹75,000 a month
- Full-time
- Computer Science
- Travel
- In-person
Quick apply
11d
Senior HR Executive
TechSnitch —Noida, Uttar Pradesh
- ₹50,000 - ₹7,00,000 a month
- Full-time
- Microsoft Excel
- Human resources
- Recruiting
Quick apply
Talent Acquisition Specialist
Vinove Software and Services Pvt Ltd —Noida, Uttar Pradesh
- Full-time
- Sales
- Recruiting
- Software development
Quick apply
11d
Dealer Development Manager
SMV Green Solutions Pvt Ltd —Allahabad, Uttar Pradesh
- ₹25,000 - ₹50,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Quick apply
Managing Consultant - People Advisory 4D
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Remote
- English
- Finance
- Master's degree
Quick apply
Email Marketing Specialist
Networsys Technologies —Noida, Uttar Pradesh
- ₹20,000 - ₹45,000 a month
- Full-time
- CRM software
- Marketing
- Bachelor's degree
Quick apply
Lead Generation Specialist
ScaleupAlly —Noida, Uttar Pradesh
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- CRM software
- Marketing
- English
- Health insurance
- Paid time off
Quick apply
Associate - Project Management
WSP —Noida, Uttar Pradesh
- Hybrid work
- Master's degree
- Project management
- Bachelor's degree
12d
E-Commerce Specialist
SAVAR ESSENTIALS PVT LTD —Noida, Uttar Pradesh
- ₹20,000 - ₹34,190 a month
- Full-time
- Hybrid work
- English
- Work from home
- Flexible schedule
Quick apply
9d
LinkedIn Outreach Specialist
Networsys Technologies —Noida, Uttar Pradesh
- ₹20,000.00 - ₹50,000.14 a month
- Full-time
- CRM software
- Marketing
- Bachelor's degree
Quick apply
QC Specialist
Rightsline Inc —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Java
- Health insurance
- Flexible schedule
Quick apply
B2B Lead Generation Executive
Networsys Technologies —Noida, Uttar Pradesh
- ₹20,000.00 - ₹50,000.14 a month
- Full-time
- CRM software
- Marketing
- Bachelor's degree
Quick apply
Corporate Trainer – Advanced MS Excel
Integraminds —Noida, Uttar Pradesh
- ₹2,000 - ₹30,000 a week
- Microsoft Excel
- Computer Science
- Microsoft Office
Quick apply
Digital Marketing Specialist
Yesventive IT Labs Pvt Ltd —Noida, Uttar Pradesh
- ₹25,000 - ₹40,000 a month
- Full-time
- Social media management
- English
- Analysis skills
Quick apply
Demand Generation Executive
Networsys Technologies —Noida, Uttar Pradesh
- ₹20,000.00 - ₹50,000.14 a month
- Full-time
- CRM software
- Marketing
- Bachelor's degree
Quick apply

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Technical Support Specialist - Healthcare

Infostride Technologies
Noida, Uttar Pradesh

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Job details

Full-time
₹8,00,000 - ₹14,00,000 a year
11 days ago

Benefits

Internet reimbursement
Provident Fund
Commuter assistance
Health insurance
Paid time off
Flexible schedule
Food provided
Paid sick time

Qualifications

EHR systems
Technical support
SQL
Quality assurance
Organisational skills
Root cause analysis
SaaS
AI
Communication skills

Full job description

PFB the job description for the Technical Support Specialist role for your better understanding along with company details as well.

Timings- 02:30 pm to 11:30 pm IST (Tentative)

Location- Noida (Sec-142)

Mode- Work from the Office (3 Days from the office and 2 Days from Home)

About the Role:

We are looking for a HITL Technical Support Specialist to join our Technical Support team. In this hybrid role, you will own the day-to-day monitoring, quality assurance, and operational management of the Human-in-the-Loop (HITL) layer within our AI Operational Assistant: Patient Concierge solution, while also providing Tier 2 technical support and issue triage for post-go-live Perioperative Care Coordination (PCC) clients.

You will serve as a critical bridge between Qventus’s AI platform, clinical operations, and health system customers — ensuring HITL workflows maintain accuracy, quality, and trust, while also diagnosing and resolving the technical issues that arise after go-live. The ideal candidate brings a sharp eye for operational quality, comfort with data and EHR workflows, and the communication skills to translate complex system behavior for both technical and non-technical stakeholders.

Key Responsibilities:

HITL Monitoring & Triage

Track and monitor HITL queues, workflows, and SLAs (response times, volumes, backlog) to ensure timely human review of edge cases and AI-generated outputs.
Review a statistically representative sample of HITL-reviewed interactions daily for quality, consistency, and slippage.
Identify trends in HITL overrides, error types, model misclassifications, and systematic drift — surfacing actionable insights to product and R&D teams.
Triage escalations (urgent or ambiguous cases) into appropriate workflows (clinical review, system bug, escalation to CS, etc.).
Maintain escalation paths, decision logic rules, and guardrails in partnership with clinical, product, and operations stakeholders.

Technical Support & Issue Resolution

Provide technical support to clients on post-go-live PCC solutions, or escalate to appropriate technical teams (DI, Product, Engineering) when warranted.
Lead root cause analysis (RCA) for recurring or high-impact issues: interpret logs, validate data pipelines, reproduce errors, and document findings.
Perform light technical work as needed — SQL queries to validate data, review ETL/HL7 payloads, or support configuration troubleshooting in coordination with Data Integration Engineers.
Collaborate with Data Integration, Data Engineers, Clinical Operations Consultants, and Product Specialists to identify and implement client-value-driving solutions post-deployment.
Manage support SLAs and OLAs in accordance with contractual thresholds, keeping clients informed and escalations on track.

Operations & Process Improvement

Partner with Implementation and Support teams to monitor HITL performance metrics against contractual thresholds.
Identify process improvement opportunities and create structured approaches to close gaps in HITL logic or support workflows.
Maintain SOPs, escalation playbooks, decision guidelines, and knowledge base documentation for HITL operations.

Cross-Functional Collaboration & Client Engagement

Serve as the “voice of HITL” in client engagements — support issue triage, explain AI logic, and represent operational quality to health system stakeholders.
During client go-live and hypercare, provide heightened HITL oversight, support triage surges, and manage transitions to steady state.

Risk & Quality Assurance

Proactively scan for edge cases, unexpected behavior, drift, or performance regressions in HITL logic and patient-facing AI outputs.
Maintain documentation informing R&D of necessary decision rule or logic adjustments.
Ensure compliance with privacy, security, and clinical governance standards across all HITL and support operations.

What We’re Looking For

General familiarity with the US healthcare system — understanding of clinical workflows, EHR environments, and patient communication is a plus.
Experience with or strong exposure to monitoring human-in-the-loop systems, quality review processes, or AI/automation operations.
Experience in technical support, including SLA management, issue triage, and escalation coordination in a healthcare or SaaS context.
Proficiency in SQL and comfort with ETL/data pipeline concepts; ability to run queries to validate data and support root cause analysis.
Strong organizational skills and attention to detail — able to manage queues, track SLAs, and maintain documentation in a fast-paced environment.
Excellent written and verbal communication skills — able to distill ambiguous technical cases and escalation rationale for both technical and non-technical audiences.
Experience working cross-functionally with multiple internal and external teams to manage concurrent workstreams.
Ability to operate in a fast-paced, ambiguous environment while balancing rapid iteration with quality and risk controls.

Pay: ₹800,000.00 - ₹1,400,000.00 per year

Benefits:

Commuter assistance
Flexible schedule
Food provided
Health insurance
Internet reimbursement
Paid sick time
Paid time off
Provident Fund

Application Question(s):

Your current location is?
How many years of US Healthcare experience do you have?
Your Notice period is?
How many years of Technical Support experience do you have?

Work Location: In person

Quick apply

Refine Your Search

engagement specialist jobs in uttar pradesh

Technical Support Specialist - Healthcare

Vendor Coordinator (HR Freshers)

QA Specialist (From e-Learning QA)

Client Support & Social Media Specialist

Marketing Automation Specialist

AI Trainer - Lucknow or Noida

Senior HR Executive

Talent Acquisition Specialist

Dealer Development Manager

Managing Consultant - People Advisory 4D

Email Marketing Specialist

Lead Generation Specialist

Associate - Project Management

E-Commerce Specialist

LinkedIn Outreach Specialist

QC Specialist

B2B Lead Generation Executive

Corporate Trainer – Advanced MS Excel

Digital Marketing Specialist

Demand Generation Executive

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