Vashi, Navi Mumbai, Maharashtra Guest service agent Jobs – 5 Open Jobs Today

Area Manager
Colstay private limited —Mumbai, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Hospitality
- Management
- Supervising experience
- Food provided
Quick apply
Travel Consultant / Sr. Travel Consultant - API Team
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Hospitality
- Bachelor's degree
- Travel
Quick apply
Sales Co-ordinator
Meluha The Fern Series by Marriott —Powai, Mumbai, Maharashtra
- ₹16,500 - ₹19,000 a month
- Full-time
- Hospitality
- Sales
- English
- Commuter assistance
- Food provided
Quick apply
Operations Executive – International Holidays and Packages
Tripjack —Mumbai, Maharashtra
- Full-time
14d
Operations Executive – International Holidays and Packages
Trip Jack Pvt Ltd —Mumbai, Maharashtra
Quick apply
14d

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Customer Service Team Leader
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Area Manager

Colstay private limited -
Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹40,000 - ₹60,000 a month

Benefits

Provident Fund
Food provided

Qualifications

Hospitality
Management
Apache Hive
Profit & loss
Supervising experience
Leadership
Hospitality management

Full job description

Colstay Limited (Hive Hostels) is seeking a proactive and organised Operation Manager to oversee the day-to-day operations of student hostel properties. This role requires strong coordination between tenants, maintenance teams, and management to ensure a safe, comfortable, and high-quality living environment.

Key Responsibilities

Multi-Property & Strategic Oversight

Standardization: Enforce consistent brand standards, service quality, and operational procedures across all assigned properties.
Performance Analysis: Conduct weekly site visits and audits to evaluate cleanliness, maintenance, and staff performance at each location.
Escalation Support: Act as the ultimate point of escalation for complex guest, operational, or legal issues that Property Managers cannot resolve.
Launch & Expansion: Oversee the operational setup, staffing, and launch of new hostel properties within the region.

Team Leadership & People Management

Direct Supervision: Manage, mentor, and evaluate a team of Property Managers, holding them accountable for their respective hostel's performance.
Structure Management: Oversee a large hierarchy of indirect reports, including front desk agents, housekeeping supervisors, security, and event coordinators.
Talent Development: Lead recruitment for management roles, implement training programs, and design succession plans to retain top talent.
Resource Allocation: Strategically shift staff or management resources between properties to handle peak seasons or operational emergencies.

Financial Accountability & Revenue Growth

P&L Responsibility: Hold full accountability for the financial performance, budgeting, and cost control of all properties in the cluster.
Revenue Strategy: Partner with the revenue management team to optimize pricing, occupancy, and ancillary revenue (tours, F&B, merchandise).
Vendor Negotiations: Secure and manage cluster-wide vendor contracts (laundry, maintenance, supplies) to leverage economies of scale and reduce costs.

Qualifications & Requirements

Experience: Minimum 5–8 years of hospitality management experience, with at least 2–3 years in a multi-property or regional role (Hostels, Co-living, or Budget Hotels preferred).
Leadership Scale: Proven track record of managing large, diverse teams and successfully leading other managers.
Technical Skills: Advanced proficiency in Property Management Systems (PMS), channel managers, and multi-property analytics tools.

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

Food provided
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in vashi, navi mumbai, maharashtra

Area Manager

Travel Consultant / Sr. Travel Consultant - API Team

Sales Co-ordinator

Operations Executive – International Holidays and Packages

Operations Executive – International Holidays and Packages

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