Vikaspuri Delhi Delhi Engineering team leader Jobs – 1015 Open Jobs Today

Senior Analyst
Wipro Limited —Gurugram, Haryana
Chief Operating Officer (COO)
Kharesiya Brands pvt ltd —Dwarka, Delhi, Delhi
- ₹60,00,000.00 - ₹70,00,685.10 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
12d
Team Leader - Engineering
Hyatt Regency Gurgaon —Gurugram, Haryana
- Full-time
- Diploma
- Hotel experience
Team Leader/Project Manager
saksham infra solution private limited —Delhi, Delhi
- ₹30,000 - ₹70,000 a month
- Full-time
- AutoCAD
- Microsoft Excel
- Master's degree
- Cell phone reimbursement
Quick apply
backend team leader
cruzen india pvt ltd —Dashrath puri, Delhi, Delhi
- ₹20,000 - ₹35,000 a month
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
9d
Technical Support Engineer - Trainee
Atlanta Systems —Delhi, Delhi
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- Bachelor's degree
Data Management and Operations
MKY Global Forwarding —Delhi, Delhi
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Project management
Quick apply
System Engineering Team Leader
Siemens Energy —Gurugram, Haryana
- Full-time
- Engineering
- System design
- Master's degree
- Health insurance
- Food provided
Head of Engineering
Stashfin —Gurugram, Haryana
- Full-time
- Computer Science
- Master's degree
- Project management
Quick apply
Strategic Executive Assistant
Emriom Fze —Gurugram, Haryana
- Up to ₹60,00,000 a year
- Full-time
- Finance
- Master's degree
- Project management
Quick apply
Inventory Lead
Lenskart —Delhi, Delhi
- Full-time
- Inventory management
- Master's degree
- Bachelor's degree
Quick apply
Project Leader (Hardware & iOT) - LUNA
LUNA —Gurugram, Haryana
- ₹30,00,000 - ₹55,00,000 a year
- Full-time
- Software development
- In-person
- Health insurance
- Paid time off
Quick apply
14d
SDE 1 (Backend developer)
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹7,00,000 - ₹14,00,000 a year
- Full-time
- System design
- Java
- Databases
9d
Associate I Software Engineer - Java
OSTTRA —Gurugram, Haryana
- Full-time
- Java
- Software development
- APIs
Quick apply
13d
Knowledge Analyst - Manufacturing & Supply Chain
McKinsey & Company —Gurugram, Haryana
- Microsoft Excel
- Manufacturing
- AI
Software Engineer
PayU —Gurugram, Haryana
- Computer Science
- Java
- Databases
Fire Executive
Hilton —Delhi, Delhi
- Weekend availability
- Hospitality
- Diploma
- Communication skills
- Flexible schedule
Product Solutions Consultant (Fully Remote)
CoverGo —Delhi, Delhi
- Full-time
- Remote
- Sales
- English
- Master's degree
Quick apply
CTO Software Engineering
Benovymed Healthcare —Delhi, Delhi
- Oracle
- DevOps
- Java
Team Lead – Metal and Infra
Rockwell Automation —Delhi, Delhi
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Travel
- Health insurance
- Paid time off
10d

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Senior Analyst

Wipro Limited -
Gurugram, Haryana

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Job details

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: Senior Analyst
City: Gurugram
State/Province: Haryana
Posting Start Date: 4/7/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:
Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏
Do
Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLA’s defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
͏
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
͏
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏
Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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engineering team leader jobs in vikaspuri delhi delhi

Senior Analyst

Chief Operating Officer (COO)

Team Leader - Engineering

Team Leader/Project Manager

backend team leader

Technical Support Engineer - Trainee

Data Management and Operations

System Engineering Team Leader

Head of Engineering

Strategic Executive Assistant

Inventory Lead

Project Leader (Hardware & iOT) - LUNA

SDE 1 (Backend developer)

Associate I Software Engineer - Java

Knowledge Analyst - Manufacturing & Supply Chain

Software Engineer

Fire Executive

Product Solutions Consultant (Fully Remote)

CTO Software Engineering

Team Lead – Metal and Infra

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