Senior service manager Jobs

Chief Manager - Administration & Facilities
Piramal Pharma Limited —Mumbai, Maharashtra
- Full-time
- Master's degree
- Administrative experience
- Business Administration
Senior Manager - Administration - Ports & Terminals - Mundra
DP World —Gujarat
- Full-time
- Hospitality
- Microsoft Office
- Presentation skills
Quick apply
Senior Client Success Manager, Enterprise
Indeed —Hyderabad, Telangana
- Up to ₹20,70,000 a year
- Full-time
- Bachelor's degree
- Recruiting
- Health insurance
- Paid time off
Quick apply
Zonal Sales Manager - Andhra Pradesh and Telangana
HailStone Group —Andhra Pradesh
- CRM software
- Sales
- Microsoft Office
- Health insurance
Training Manager
Kreedo Early Childhood Solutions —Puducherry
- ₹25,000 - ₹33,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Health insurance
- Paid time off
Quick apply
Estate Manager
Lohono Stays By Isprava —Coonoor, Tamil Nadu
- ₹2,00,000 - ₹3,00,000 a month
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Senior Manager – Customer Service
Mercer —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Senior service manager
Alight —Gurugram, Haryana
- Management
- Analysis skills
- Communication skills
- Health insurance
- Paid sick time
Senior Manager (Hospital Operations)
Lifecare Multispeciality Hospital —Sambalpur, Orissa
- Full-time
- Management
- Microsoft Office
- Master's degree
Quick apply
10d
Regional Operations Manager
Cindrebay School of Design —Calicut, Kerala
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Senior Manager- Facility Manager
Paytm —Mumbai, Maharashtra
- Hospitality
- Management
- English
Senior Operations Manager – Hospital Operations
KANNUR MEDICAL COLLEGE, ANJARAKANDY —Kannur District, Kerala
- From ₹50,000 a month
- Full-time
- Data analysis skills
- Master's degree
- Bachelor's degree
Quick apply
10d
Senior Manager - Facility Manager (Bangalore)
Paytm —Bengaluru, Karnataka
- Hospitality
- Management
- English
Senior Program Manager - Livelihood (Income Augmentation)
Raintree Foundation India —Thane, Maharashtra
- Full-time
- Master's degree
- Project management
- In-person
- Health insurance
- Paid time off
Quick apply
Operations Manager
Career Ireland —Remote
- ₹15,074.71 - ₹58,584.15 a month
- Full-time
- Remote
- English
- Microsoft Office
- Bachelor's degree
- Paid time off
- Work from home
Quick apply
Senior Customer Success Manager - India
GitLab —Remote
- Full-time
- Remote
- Software development
- SDLC
- Health insurance
- Paid time off
Delivery Lead Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Data entry
Senior Manager - Quality & Service Excelllence
AxisMaxlife —Remote
- Remote
- Analysis skills
- Project management
- Presentation skills
8d
Workplace Service Delivery Senior Manager CL 6
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Administrative Manager
Ecole Globale International Girls School —Dehradun, Uttarakhand
- ₹50,000 - ₹1,25,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Administrative experience
Quick apply

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Chief Manager - Administration & Facilities

Piramal Pharma Limited -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

EHS
Facilities management
Cost control
Master's degree
Administrative experience
Business Administration
Senior leadership
Travel planning
Office experience

Full job description

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Job Description

Chief Manager - Administration & FacilitiesThe incumbent is responsible for leading end-to-end administration and facilities operations to ensure efficient, compliant, and high-quality workplace management across locations. The role encompasses office operations, facilities management, safety and security oversight, vendor and contract governance, travel and support services, and employee experience delivery. The incumbent will drive policy implementation, budget management, cost optimization, and process standardization, while leveraging automation and data-driven insights to enhance operational efficiency. The role also includes accountability for sustainability initiatives, regulatory compliance, and maintaining a safe, secure, and productive work environment.

KEY STAKEHOLDERS: INTERNAL

Functional Heads, Shared Services, Corporate Finance, Internal Auditors, Peers from other businesses

KEY STAKEHOLDERS: EXTERNAL

Service providers, Statutory authorities

REPORTING STRUCTURE:

This position will report to the Associate Vice President – HR & Administration

QUALIFICATION: Master’s degree in Business Administration, Facilities Management, or a related field.

EXPERIENCE: Minimum of 12 years of experience in office administration and facilities management.

SKILLS AND COMPETENCIES

Strong understanding of facilities management, workplace services, travel operations, and admin governance
Expertise in budgeting, cost control, and financial discipline
Knowledge of statutory compliance, EHS standards, and security frameworks
Ability to drive process standardization, SLA-based service delivery, and continuous improvement
Strong capability in space planning and infrastructure optimization
Exposure to automation tools (helpdesk systems, workflow tools, visitor/asset management)
Ability to leverage data, MIS, and dashboards for decision-making and performance tracking
Excellent stakeholder management with ability to influence senior leadership
Proactive, Structured problem-solving and decision-making approach

Commitment to sustainability, ESG practices, and responsible workplace management

Key Responsibilities:

Office & Administration Management

Oversee end-to-end office operations to ensure seamless functioning, high service standards, and alignment with organizational policies.
Drive standardization, process efficiency, and service excellence across locations.

Facilities Management

Ensure a safe, compliant, and productive work environment across all offices and sites.
Manage preventive and breakdown maintenance, utilities, and infrastructure lifecycle.
Oversee company-leased/owned assets including vehicles and workforce deployed for facility services.
Administer and optimize guest house operations across locations with defined service standards.

Travel & Helpdesk Management

Establish and manage a centralized travel helpdesk for domestic and international travel.
Ensure cost-effective travel planning, policy adherence, and seamless employee experience.
Drive SLAs for query resolution, ticketing, accommodation, and travel support services.
Leverage data insights to optimize travel spend and vendor utilization.

Security Management

Implement robust physical security frameworks across locations.
Ensure effective deployment of security personnel, systems (CCTV, access control), and protocols.
Safeguard employees, visitors, and organizational assets through proactive risk management.

Vendor & Contract Management

Develop and manage strategic partnerships with vendors and service providers.
Drive competitive sourcing, contract negotiations, and performance governance through SLAs/KPIs.
Ensure service quality, compliance, and continuous cost optimization.

Budgeting & Cost Optimization

Prepare and manage annual budgets for administration, facilities, and travel.
Track and control expenses against approved budgets with strong financial discipline.
Identify and implement cost optimization initiatives without compromising service quality.
Drive data-led decision-making for spend efficiency.

Automation & Process Excellence

Identify and implement automation opportunities across admin and facilities processes (e.g., helpdesk, asset tracking,
visitor management, travel workflows).
Drive digitization, system integration, and reduction of manual dependencies.
Establish dashboards and MIS for real-time monitoring and decision-making.

Health, Safety & Compliance

Ensure adherence to all statutory, environmental, and occupational health & safety requirements.
Develop and operationalize emergency response plans, audits, and mock drills.
Drive a culture of safety and compliance across all locations.

Space Planning & Infrastructure Optimization

Plan and optimize workspace utilization aligned to business needs and future growth.
Lead office layout planning, moves, expansions, and consolidation initiatives.
Drive efficient utilization of infrastructure and real estate.

Employee Support Services

Oversee front-office operations, events, mailroom, and office supplies management.
Ensure consistent, high-quality employee experience through well-defined service standards and SLAs.

Sustainability & ESG Initiatives

Drive sustainability initiatives including energy efficiency, waste management, and resource optimization.
Align office operations with organizational ESG goals and regulatory expectations.

Policy, Governance & Controls

Develop, update, and enforce policies related to administration, travel, facilities, and security.
Ensure strong governance, audit readiness, and adherence across all locations.

Apply Now

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